11+ Business Process Outsourcing (BPO) Jobs in Jaipur | Business Process Outsourcing (BPO) Job openings in Jaipur

About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.

Key Responsibilities

• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.

• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.

• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.

• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.

• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.

🚀 Hiring: MEAN Stack Developer

⭐ Experience: 5+ Years

📍 Location: Pune, Bhopal, Jaipur, Gurgaon, Bangalore

⭐ Work Mode:- Hybrid

⏱️ Notice Period: Immediate Joiners

Passport: Mandatory & Valid

(Only immediate joiners & candidates serving notice period)

Key Responsibilities

• Design and develop high-performance front-end features using Angular and JavaScript/TypeScript.
• Build robust RESTful APIs and server-side logic using Node.js and Express.js.
• Work with databases like MongoDB, caching systems, and cloud deployment environments.
• Optimize applications for maximum speed, scalability, and reliability.
• Ensure responsive, pixel-perfect design and participate in code reviews.
• 
  

Required Skills

• Must-Have: Node.js, Angular, JavaScript, HTML, CSS
• Good to Have: TypeScript, MongoDB, Express.js, Git, CI/CD exposure

Position: Cloud Sales Executive Industry: Web Hosting & Cloud Solutions Experience: 1–4Years Location: Amrapali Circle, Vaishali Nagar, Jaipur. Employment Type: Full-Time About Us: We are a fast-growing web hosting and cloud services provider, delivering secure, scalable, and reliable digital infrastructure to businesses across industries. With a commitment to performance, innovation, and customer success, we empower clients with world-class solutions like Shared Hosting, VPS, Dedicated Servers, Reseller Hosting, and cloud offerings on AWS, Azure, and Google Cloud. We're looking for a Senior Business Development Executive who thrives in a fast-paced, tech-driven environment and is passionate about driving growth through strategic outreach and relationship building. Role Overview: As a Senior Business Development Executive, you will be responsible for identifying, engaging, and converting prospective clients into long-term partners. You will leverage multiple channels such as cold calls, emails, LinkedIn networking, and industry events to generate quality leads and close sales. This role requires in-depth IT sales knowledge, excellent communication skills, and a solid understanding of cloud technologies and modern hosting infrastructure. You’ll be the bridge between client needs and our technical capabilities, offering customized solutions that drive real business value. Key Responsibilities: o Proactively identify potential clients using calls, emails, social media (especially LinkedIn), and industry connections o Build and maintain a pipeline of qualified leads in Google Sheets, ensuring all interactions are logged and updated o Understand client requirements, pain points, and business goals to recommend suitable hosting or cloud solutions o Conduct product walkthroughs, presentations, and consultations to guide decision-making o Prepare professional, customized proposals, pricing quotations, and service agreements o Handle negotiations with confidence, ensuring win-win outcomes for both client and company o Will be responsible for B2B and B2C and Pre-Sales and Post Sales and Tech teams to ensure accurate scoping and troubleshooting. o Close deals and ensure a smooth handoff to onboarding and support teams o Stay updated with industry trends, competitor activities, and emerging cloud technologies (AWS, Azure, GCP, Linode) o Educate clients on the benefits of moving to the cloud or upgrading their hosting infrastructure o Work with the marketing team to align outreach strategies and campaign goals o Participate in webinars, exhibitions, and other marketing events to represent the company What We’re Looking For: • 4–6 years of proven experience in business development, preferably in web hosting, cloud, or IT infrastructure sales • Strong knowledge of web hosting services and cloud technologies like AWS, Azure, GCP, Linode and more. • Exceptional written and verbal communication skills • Ability to prepare accurate, compelling quotations and proposals • Self-driven, goal-oriented, and confident in both outbound sales and consultative selling • Strong presentation, negotiation, and relationship management skills • Ability to work independently while contributing to a collaborative team culture Preferred Skills (Bonus Points): • Technical certifications in cloud platforms (AWS/Azure/GCP, Linode) • Experience in managed web hosting services • Basic understanding of B2B and B2C Selling What We Offer: • Salary as per industry with performance-based incentives • A supportive and collaborative team environment • Opportunities for learning and certification in cloud and IT technologies • Career growth in a rapidly expanding company 

Females only!!

Location: Jhotwara, Jaipur

Job Type: Full-Time

Job Summary

Shag Infotech is looking for an energetic and confident Business Development Associate (BDA) to join the growing digital marketing team in Jhotwara, Jaipur. The ideal candidate should have strong spoken English skills, basic computer knowledge, and a passion for sales and client interaction.

Key Responsibilities

• Identify and connect with potential clients through calls, emails, and social platforms
• Explain digital marketing services to clients and understand their business needs
• Generate leads and convert them into sales opportunities
• Maintain and update client data in CRM or Excel sheets
• Coordinate with the marketing and technical teams for smooth project execution
• Follow up with prospects and close deals
• Prepare basic reports on leads and sales progress

Required Skills & Qualifications

• Graduate in any stream
• Good spoken English communication skills
• Basic computer knowledge (MS Word, Excel, Email, Internet)
• Strong interpersonal and convincing skills
• Ability to work in a target-driven environment
• Freshers can apply (training will be provided)

Preferred Qualities

• Self-motivated and confident personality
• Willingness to learn about digital marketing services
• Positive attitude and problem-solving mindset

Benefits

• Fixed salary + performance incentives
• Growth opportunities in the digital marketing industry
• Supportive team environment
• Skill development and training

Job Types: Full-time, Permanent

Benefits:

• Flexible schedule
• Internet reimbursement

Work Location: In person

●  Should have strong experience in Automation testing, developing and executing test cases. 

● Should have strong experience in Selenium with Java & Cucumber framework.

● Should have a good amount of experience working with Mobile Application testing using Appium 

● Experienced with few of the Automation Testing tools : Selenium, Cucumber, TestNG, SOAP UI/Rest API, Appium. 

● Good knowledge of software testing life cycle :Test planning, Test design and execution, Defect Management, Test Reporting. 

● Hands-on experience on Functional, Regression, System and UAT Testing.

● Good exposure with both Web and Mobile Automation Testing.

● Excellent defect finding, debugging, root cause analysis capabilities. 

Roles & Responsibilities:

• Present, promote and sell services using solid arguments to new and prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
• Establish, develop and maintain positive business and customer relationships.
• Reach out to customer leads through cold calling.
• Expedite the resolution of customer problems and complaints to maximize satisfaction.
• Achieve agreed upon sales targets and outcomes within schedule.
• Coordinate sales effort with team members and other departments.
• Analyze the territory/market’s potential, track sales and status reports.
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends.
• Continuously improve through feedback

Requirements:

• Proven work experience of 6 years or more as a quota carrying individual into Software/Web Development Services Domain.
• Has adequate knowledge of technology and jargons required for sales discussions.
• Highly motivated and target driven with a proven track record in sales.
• Excellent selling, negotiation and communication skills.
• Prioritizing, time management and organizational skills.
• Ability to create and deliver presentations tailored to the audience needs.
• Relationship management skills and openness to feedback.
• Hands on experience with tools like HubSpot/Salesforce would be an added advantage.
• Should be comfortable with Background Verification of previous employment.

• Identify & document the Scope of Work (SOW), objectives and any assumptions.
• Prepare cost estimates for manpower + materials, and ensure we are charging accurately for our projects.
• Develop a detailed project plan, and monitor progress using appropriate systems, tools and techniques.
• Establish and maintain relationships with third parties/vendors.
• Seek opportunities for improvement and suggest new projects.

• Ensure availability of all the tools and resources before initiating a project.
• Prepare and maintain timelines for the effective tracking and completion of the project.
• Delegate to internal resources and vendors effectively, and track progress ensuring the project runs on schedule.
• Coordinate with all the internal and external stakeholders for information, approvals, resolving issues, status updates, answering queries etc. While maintaining transparent communication.

• Maintain timesheet logs for all the resources.
• Create and maintain comprehensive project documentation, plans and reports.
• Ensure standards and requirements are met through conducting quality assurance tests.
• Analyze and Highlight potential risks or malfunctions and act proactively to resolve issues ensuring the project stays on time and on budget.

• YEARS OF RELEVANT EXPERIENCE- 5+ Years of relevant experience managing Digital / IT Projects.
• EDUCATION AND CERTIFICATIONS** - We prioritize skills over degrees but Bachelors/ Masters degree/ diploma/ certification in Business, Digital Marketing, Computer Science or other relevant fields is a plus. Additional Project Management certifications like PMP/ PMI / PRINCE2 are highly desired.
• SOFTWARE AND APPLICATIONS- Tech-savvy with good knowledge of MS Office, and strong experience with project management software like Jira, MS Projects, Click Up, Asana, Wrike, Basecamp etc.

• Excellent communication (verbal & written), interpersonal and consulting skills
• Ability to manage multiple teams and projects simultaneously
• Excellent organization and time management skills
• Ability to meet targets and deadlines.
• Quick thinking, problem solving skills
• Detail-oriented
• Budget management
• Confident, pleasant personality, ambitious, self-motivated.

Designation: Software Engineer

Experience: 1+ Years

Qualification: BE/B.Tech/BCA/MCA

Job Location: Noida Sector 2 (currently work from home)

Job Description:

• 1+ years of experience in Salesforce development.
• Strong understanding of Salesforce Declarative Programming and Administration (develop code, custom objects, Visual Force pages, Apex, reports, workflows and

assignment rules)

• Design and develop solutions primarily on the Salesforce platform using Apex programming language and Visual Force
• Develop software solutions using MS tools, Salesforce.com API framework, and 3rd party APIs
• Perform unit testing and defect fixes
• Work with other team members to investigate design approaches, prototype new technology and evaluate technical feasibility.
• Provide consulting support on processes and systems issues.
• Author and update all technical documents relative to design, delivery, operation readiness and/or custom application development team site.
• Assist Business Analysts in troubleshooting technical issues with standard or custom programs and reports.
• Foster and maintain good relationships with customers and internal IT team members to meet expected customer service levels.
• Track all outstanding work through either the production ticket system or the Project Server.

Desired Skills

• Proven experience implementing solution using APEX, Visualforce, Lightning
• Strong working knowledge of Salesforce Query Language (SQL/SOQL)
• Solid understanding of web technologies, such as JavaScript, JQuery/AngularJS/Bootstrap, AJAX, HTML, DHTML, CSS
• Proficient in WebService Integration
• Experience with Heroku or Lightning Development (SFDC) preferred
• Experience with at least one object-oriented programming language, such as Java, C#, C++

Key Skills

SFDC, Salesforce Apex, Triggers, Work flow, Process builder, validation rules,

Lightning, Visualforce

QUALIFICATIONS

Preferred- BTech/ BE/ MCA/ BCA/ MSc IT/ BSc IT

Interested candidate may revert with the following details:

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