11+ Global Operations Jobs in Bangalore (Bengaluru) | Global Operations Job openings in Bangalore (Bengaluru)

Review Criteria:

Mandatory:

• Strong Associate Manager – Customer Success, Account management Profile
• Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
• Must have experience managing clients in the outside India market (Preferrably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)
• Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Preferred:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Role & Responsibilities:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Strong Engineering Manager / Technical Leadership Profile

Mandatory (Experience 1): Must have 9+ years of experience in software engineering with experience building complex, large-scale products

Mandatory (Experience 2): Must have 2+ years of experience as an Engineering Manager / Tech Lead with people management responsibilities

Mandatory (Tech Skills 1): Strong technical foundation with hands-on experience in Java (or equivalent compiled language), scripting languages (Python, PHP, Ruby, Perl, Node.js), web technologies (HTML, CSS, Javascript), and databases (SQL/NoSQL)

Mandatory (Tech Skills 2): Proven ability to solve large-scale technical problems and guide teams on architecture, design, quality, and best practices

Mandatory (Leadership & Delivery): Experience in leading cross-functional teams, planning and tracking delivery, mentoring engineers, conducting performance reviews, and driving engineering excellence

Mandatory (Collaboration): Must have strong experience working with Product Managers, UX designers, QA, and other cross-functional partners

Mandatory (Communication): Excellent communication and interpersonal skills to influence technical direction and stakeholder decisions

Mandatory (Company): Top product companies (logistics, supply chain, e-commerce, or B2B SaaS at large scale)

Mandatory (Stability): Must have stayed for at least 2 years with each of the previous companies

Mandatory (Education): B.Tech in computer science or related field from Tier 1, Tier 2 colleges

Mandatory (Note 1): Education can be ignored for candidates with proven experience in strong, reputed product companies

Mandatory (Note 2): This role is a balanced mix of individual contribution and leadership responsibilities (50–50)

Mandatory (Note 3): Avoid candidates from small startups (<100 employees), MNC, semi fintech like banks, BFSI, and services background

AI Automation Engineer – Intelligent Systems

(AI Generalist – Automation & Intelligent Systems)

📍 Location: Bengaluru (Onsite)

🏢 Company: Learners Point Academy

📊 Reporting To: Head

🕒 Employment Type: Full-Time

🎯 Role Summary

Learners Point Academy is seeking a hands-on AI Automation Engineer to architect, deploy, and scale intelligent automation systems across Sales, Marketing, Academics, Operations, Finance, and Customer Experience.

🧠 What This Role Requires:

• A Systems Thinker
• A Hands-on Builder
• An Automation Architect
• An AI Deployment Specialist

Core Responsibilities

1️⃣ Operational Workflow Automation

• Automate CRM workflows (Bitrix24 / Zoho or similar)
• Build intelligent lead scoring systems
• Auto-generate proposals from structured CRM inputs
• Deploy WhatsApp automation with tiered logic
• Design cross-functional task routing systems
• Implement automated follow-up sequences
• Build cross-department reporting pipelines

2️⃣ AI Agents & Intelligence Systems

• Build internal AI Sales Assistant (copilot model)
• Develop Academic AI Assistant (summaries, grading support)
• Create AI-powered reporting dashboards
• Build centralized AI knowledge base
• Develop customer segmentation intelligence
• Implement predictive closure timeline models

3️⃣ LMS & Assessment Automation

• Design AI-powered quiz generation systems
• Implement auto-grading frameworks
• Integrate Zoom attendance with LMS tracking
• Automate certification workflows
• Build student performance dashboards
• Ensure seamless LMS–CRM synchronization

4️⃣ Revenue & Growth Intelligence

• Develop pipeline scoring engines
• Deploy sales copilot (email drafting, objection handling)
• Build AI-driven pricing optimization tools
• Design churn prediction logic
• Automate ad spend tracking systems
• Create performance intelligence dashboards

5️⃣ AI Architecture & Governance

• Define AI usage SOPs
• Maintain structured prompt libraries
• Document system architecture & workflows
• Ensure scalable, secure system design
• Build reusable frameworks — avoid patchwork automation

🔧 Required Technical Skills

Mandatory:

• Workflow Automation: Zapier / Make / n8n
• CRM Automation (Bitrix24 / Zoho / similar)
• LLM API Integration (OpenAI, Claude, etc.)
• REST APIs & Webhook Integrations
• Python or JavaScript scripting
• Google Workspace Automation
• Business Process Automation Design

Good to Have

• Lang Chain or AI Agent Frameworks
• Vector Databases & RAG Systems
• Whats App Business API Integration
• Workflow Orchestration Tools
• BI Tools (Power BI / Looker)
• LMS Integration Experience

🎓 Qualifications

• Bachelor’s / Master’s in Engineering, Computer Science, AI, or related field
• 3–6 years experience in AI deployment, automation, or systems integration
• Demonstrated experience implementing automation in business environments
• Portfolio of deployed AI systems (production-grade, not academic-only)

📈 Ideal Candidate Profile

You:

• Think in systems, not scripts
• Understand real-world business workflows
• Have deployed AI agents in production
• Can connect CRM + LMS + Communication tools seamlessly
• Can explain technical architecture clearly to leadership
• Prefer measurable business impact over experimental prototypes

🚫

This Role Is NOT For

• Pure ML researchers
• Academic AI model developers
• Candidates without business automation exposure
• Candidates without real deployment experience

• Banking Domain
• Assist the team in building Machine learning/AI/Analytics models on open-source stack using Python and the Azure cloud stack.
• Be part of the internal data science team at fragma data - that provides data science consultation to large organizations such as Banks, e-commerce Cos, Social Media companies etc on their scalable AI/ML needs on the cloud and help build POCs, and develop Production ready solutions.
• Candidates will be provided with opportunities for training and professional certifications on the job in these areas - Azure Machine learning services, Microsoft Customer Insights, Spark, Chatbots, DataBricks, NoSQL databases etc.
• Assist the team in conducting AI demos, talks, and workshops occasionally to large audiences of senior stakeholders in the industry.
• Work on large enterprise scale projects end-to-end, involving domain specific projects across banking, finance, ecommerce, social media etc.
• Keen interest to learn new technologies and latest developments and apply them to projects assigned.

Minimum 1-3 years of experience in graphic design, branding, illustrations etc in Creative Agencies. Experience in basic graphic design software - Adobe Photoshop, Adobe Illustrator etc. Experience in Animation software - Flash/After Effects is preferred Good communication skills. Experience in Adobe Creative Suite (at least Photoshop, Illustrator and After Effects). Experience with other creative software is a big plus.

Freshers are eligible to take interview

Video Editor:

1+ years of video editing and design experience in Adobe Premiere Pro and After Effects (including sound sync, audio noise removal, colour correction, title animations, should work on templates) Ability to work independently and be a proactive learner Good communication skills verbal and written Excellent project management skills and ability to deliver projects according to timelines.

Handle customer inquiries via email and chat, giving prompt answers to customer questions. Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries. Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively.

Who are we?  

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training and Application Support content is consumed. We provide large enterprises with a SaaS platform that helps accelerate product adoption and reduce support & training efforts by providing contextual and step by step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users. 

What sets us apart from the rest?

With over 100 of the Fortune 500 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco.

With a YoY growth of 300%, we have also been recognized among the top 50 fastest growing SaaS companies worldwide in the SaaS 1000 list and as a Market Leader by Gartner in the Digital Adoption space. 

We are pleased to have an Employee rating of 4.6 on Glassdoor and our Customer obsession can be seen in our reviews on platforms like G2 Crowd & Gartner Peer Insights.

The employees are happy, the customers are happy, but what about the investors? Take a look for yourself - Sequoia Capital || Stellaris || Cisco || Eight Roads || Helion Ventures

“Hustle Mode ON” is something we live by.

Our Team:

The Engineering team at Whatfix provides end to end engineering throughput that forms part of core platforms and services that drive Whatfix business.

Our team is responsible for creating the Customer Platform and everything around it be it Analytics, Infrastructure or Core Algorithms. The team owns and is responsible for all pieces that we design, build and support end to end for Whatfix product/ business.

 Your Opportunity:

As part of the Core Engineering Team @Whatfix, you’ll have the opportunity to make a difference by being a part of the development team that builds future forward products. At Whatfix it’s all about scale. One of the key attributes of this job is that you are required to continuously innovate and apply technology to provide business 360 views of Whatfix customers.

 Your Responsibility:

1. Define architecture blueprints & take complete technical ownership of high-level design, tech stack, non-functional attributes of one or more components of various platforms
2. Design, build, test and deploy cutting edge solutions at scale, impacting millions of customers worldwide
3. Work closely with other architects in the team and ensure architectural consistency and technical excellence of the products and platforms
4. Work with engineering teams in building high-quality and highly resilient scalable products and platforms at Whatfix
5. Work with cross-functional teams to address all technical dependencies
6. Drive some of the company-wide tech initiatives striving towards continuous technical excellence of our platforms
7. Actively participate in technical innovations, external presentations, technical publications etc.
8. Identify right open source tools to deliver product features by performing research, POC/Pilot and/or interacting with various open-source forums
9. Deploy and monitor products on Cloud platforms

 Our Ideal Candidate:

You have a deep interest and passion for technology. You love writing and owning code and enjoy working with people who will keep challenging you at every stage. You have strong problem solving, analytic, decision-making and excellent communication with interpersonal skills. You are self-driven and motivated with the desire to work in a fast-paced, results-driven agile environment with varied responsibilities.

 Your Qualifications:

1. 11+ years of experience as an Engineer
2. Ability to work with teams in a collaborative and productive manner
3. Strong computer science fundamentals in data structures and algorithms
4. A self-motivated learner and builder with strong customer focus and obsession with quality

 Must-Have:

1. Strong Expertise in Backend Technologies- Java, Spring Boot, etc 
2. Expertise in working with AWS or other cloud infrastructures like Azure or Google Cloud, and using Infrastructure-as-Code tools
3. Analyze Functional & Non-Functional requirements with effort estimation and deployment strategies
4. Hands-on in Architecting and developing large scale applications
5. Hands-on debugging skills
6. Design for performance, scalability, fault tolerance and high availability

 Good to have:

1. Experience in Client-side technologies such as jQuery
2. Experience in Front End Technologies is good to have (Javascript, React)
3. Experience with Storage systems - NoSQL (Cassandra/MongoDB)
4. Leveraging cutting edge technologies like Kubernetes, Docker, etc. to design and build new infrastructure features

  Behavioural traits: 

1. Excellent communication and technical leadership skills
2. Can-do attitude to take BIG problems by their horns and solve them
3. Ability to inspire others & be a role model and mentor for upcoming engineers in the organization
4. Entrepreneurial spirit to conceive ideas, turn challenges into opportunities and build products

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

Responsibilities:

• Design and Implement AWS architectures and environments
• Design Native Cloud Application Architectures or optimize applications for AWS

Experience/Requirements:  

• Must be AWS Certified Solution Architect (Professional).
• Overall 10+ years of experience in software development.
• Minimum 5 years hands-on keyboard AWS experience, with deeper capabilities.
• Must have hands-on AWS experience with at least two implementation and/or Migration into AWS (in an Enterprise scale environment)
• Must have experience with AWS API gateway, RDS, Fargate, EC2, S3, CloudFront, CloudWatch, Cognito.
• Must have experience analyzing and improving existing AWS infrastructure and architecture
• Must have Experience with serverless applications and Serverless Application Model
• An understanding of networking and IOT services in AWS
• AWS Cost Management and Optimization

• We are looking for a very Senior or Lead backend engineer with specialization in .NET technologies.
• This is an exciting opportunity to build a clean and modern framework for a customer-facing ecommerce product. You will be part of a product team in San Francisco, USA and Bengaluru, India.
• If you are passionate about building scalable services, you are well-versed with web technologies like MVC, you enjoy working with super smart people that you can learn from and contribute to their knowledge – this is the perfect position for you.
• You should have prior experience in leading engineering projects in an Agile environment, i.e. work with Product Managers to convert product specifications to technical specifications; design and code for complex features; ensure clean code is delivered by team.
• Our core application is used by 100,000+ paying customers, so there's lot of opportunity to make direct impact.

Requirements: ·

• 5+ years of experience in .NET and C#
• Expertise in developing services (SOAP-WCF and REST)
• Expertise in web development frameworks like ASP.NET MVC
• Good knowledge of database concepts and Microsoft SQL Server
• Solid foundation in computer science, with strong competencies in data structures, design patterns, concurrency, algorithms, and software design
• Experience working in any of the JavaScript frameworks like Ember.js, AngularJS or ReactJS is a bonus.
• Strong analytical and troubleshooting skills;
• Bachelors or Master’s degree in Computer Science (or equivalent).
• Note: Bangalore Office at WeWork-Bellandur.
• Salary will be on-par with best in Bangalore.