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Pre-Sales Specialist – Server and Storage Portfolio

Company Name

Savex Technologies Pvt. Ltd.

Company Website

Corporate video -        https://www.youtube.com/watch?v=AVw5UY2N-X4&;t=15s

E - Brochure -           https://www.digitaltechmedia.in/magazine/savex/savex.html

Website -               www.savex.in

About us -              http://www.savex.in/about-us.php

Branch Locations -        http://www.savex.in/branch.php

Company details

Savex Technologies Pvt ltd is the 3rd largest Information and communication technology distributor in India for diverse Business sectors. They provide services like Consulting and Technical Support, Demo Lab and testing, Marketplace fulfillment services, Financial Services, Reverse Logistics & warranty Management services, Supply Services, Online Store Services. They are leading players in the IT Infrastructure, Network Solutions, Security Solutions and Cybersecurity solutions domain.

Its a seasoned company operating for the last 35 years

Location: Mumbai - Narimanpoint office

Mode of Working: Work Form Office

Days of Working: 6 days a week (First 2 Saturdays are off and 3rd and 4th Saturdays are half days)

Responsibilities

Position Overview:

1. We are looking for a technically competent IMPLEMENTATION Specialist – Server and Storage Portfolio to support the channel sales team and partners in delivering technical solutioning for enterprise-grade hardware systems.
2. Implementation Experience on Server and Storage

Key Responsibilities

• Provide technical solution expertise for the Server and Storage portfolio to partners and customers.
• Deliver technical demonstrations, POCs, and architecture designs.
• Enable partners through technical training and enablement sessions.
• Assist partners in responding to technical requirements in RFPs and proposals.
• Collaborate with OEM technical teams to understand hardware specifications, integrations, and deployments.
• Support partners in articulating technical solutions and differentiators to customers.

Skills Needed

Qualification: 

• Bachelor’s degree in engineering/computer science / IT.

Key Skills & Experience

• Implementation (Installation, Configuration, Deployment or upgradation) Experience on Server and Storage
• 3–6 years of Total Experience with 1-2 yrs of pre-sales or solution consulting experience in Servers and Storage.
• Strong technical understanding of servers, storage systems, networking devices, and infrastructure appliances.
• Ability to design hardware solution architectures and deployment plans.
• Strong communication, demo, and documentation skills.

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

Job Summary:

We are seeking a skilled MERN Stack Developer to join our dynamic development team. The ideal candidate will have hands-on experience in building modern web applications using MongoDB, Express.js, React.js, and Node.js. You will be responsible for designing and developing scalable, high-performance web applications and collaborating with cross-functional teams to deliver top-tier solutions.

Key Responsibilities:

• Develop and maintain responsive web applications using the MERN stack.
• Design, build, and maintain RESTful APIs and integrate third-party services.
• Collaborate with UI/UX designers, product managers, and other developers to deliver seamless user experiences.
• Optimize applications for performance and scalability.
• Write clean, maintainable, and efficient code.
• Participate in code reviews and provide constructive feedback.
• Debug and troubleshoot issues across the full stack.
• Implement security and data protection best practices.

1. Proven experience as a Laravel Developer with a strong portfolio of past projects.
2. In-depth knowledge of Laravel, PHP, and MySQL.
3. Experience with front-end technologies such as HTML, CSS, JavaScript, and jQuery.
4. Familiarity with version control systems (e.g., Git).
5. Understanding of RESTful API development and consumption.
6. Strong problem-solving and communication skills.
7. Ability to work collaboratively in a team environment.
8. Attention to detail and a commitment to delivering high-quality solutions.
9. Experience with testing frameworks (e.g., PHPUnit) is a plus.
10. Knowledge of other PHP frameworks and CMS (e.g., Symfony, CodeIgniter, WordPress) is a plus.

• Obtains client information from online databases.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.
• Skills and Qualifications:
• Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking