11+ Issue resolution Jobs in Pune | Issue resolution Job openings in Pune

Who we are:

MangoApps is a modern, cloud-based platform that unifies content, communication, training, and operations for the entire organization in one single platform. Unlike tens of point solutions, our integrated approach provides a unified employee experience that saves time and company costs.

As large enterprises invest in MangoApps, we need strategic and high-energy techno-functional talent, who will create, develop, and maintain one-on-one relationships with our enterprise customers. In this role, you will be responsible for onboarding large enterprise accounts on to MangoApps platform. Driving ongoing implementation and providing world class support would be one of your key KRA's. You will also partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for these customers.

The Opportunity:

• You will be an expert on MangoApps platform driving the end-to-end implementation to meet the customer technical and business requirements. You will also serve as the primary point of contact for the customer, managing customer expectations and ensuring high-level customer satisfaction.
• You will work like a Forward Deployed Engineer (FDE), with an ability to work directly in customer environments to diagnose, troubleshoot, and implement solutions in close to real time by collaborating closely with Engineering, DevOps, QA and Product teams.
• You will translate customer-specific requirements into scalable product improvements and engineering inputs.
• You will participate in project-based, architectural and design discussions to ensure solutions are optimal for customers. You will ensure timely response and resolution to technical and product related incidents.
• You are expected to own support escalations and investigate technical issues and coordinate with engineering and product teams to diagnose problems and take corrective actions for customers.
• Conducting regular status calls and business reviews would be part of your responsibilities as a TAM on the Mango team. You will assess the health of the account by identifying risks and preparing risk mitigation plans to avoid and minimize churn.
• You will proactively update customers about product enhancements, upgrade and ensure necessary action to maintain availability and customer satisfaction.
• You will be responsible for enabling our customers with sound product knowledge. You will be conducting live training sessions for customers in onboarding phase.

What makes you a great fit for our team:

• 5+ years of experience leading technical implementations and ongoing technical relationships requiring ownership and execution of complex, client-facing enterprise projects with senior internal and external stakeholders.
• Effective communication skills including active listening skills, understanding non-verbal signs (even over zoom! ) storytelling and rapport building. Strong exposure with handling US customers.
• Strong customer orientation with an eagerness and ability to tune, tweak and improve a rapidly evolving client engagement process.
• Solid Understanding of Cloud & SaaS Architecture, with Working knowledge of: Cloud environments (AWS/Azure/GCP basics) and System integrations, authentication (SSO, APIs).
• Strong Hands-On Technical Debugging skills with ability to diagnose and troubleshoot issues in live customer environments working with APIs, logs, integrations and cloud environments. You should be adept at Breaking down complex issues, Identify root cause (not just symptoms) and propose practical, implementable fixes.
• Excellent problem-solving skills with an ability to manage multiple, complex, high-priority tasks, and situations across multiple accounts.
• Strong conflict resolution and negotiation skills with a sense of urgency in driving to closure escalations and open technical issues.
• Highly efficient team player, with the ability to work independently to juggle multiple priorities in a fast-paced and fluid environment.
• You thrive in a fast-paced and dynamic environment and are a self-starter who gets things across the finish line.
• Ability to curate training contents and presentations for Product training sessions.
• Prior experience in architecting, developing and seeding customer facing intranets with high value content to drive user adoption is highly desirable.

Why work with us:

• We take delight in what we do, and it shows in the products we offer and ratings of our products by leading industry analysts like IDC, Forrester and Gartner OR independent sites like Capterra

• Be part of the team that has a great product-market fit, solving some of the most relevant communication and collaboration challenges faced by big and small organizations across the globe.

• MangoApps is highly collaborative place and careers at MangoApps come with a lot of growth and learning opportunities. If you're looking to make an impact, MangoApps is the place for you.

• We focus on getting things done and know how to have fun while we do them. We have a team that brings creativity, energy, and excellence to every engagement.

• A workplace that was listed as one of the top 51 Dream Companies to work for by World HRD Congress in 2019

• As a group, we are flat and treat everyone the same.

Benefits:

We are a young organization and growing fast. Along with the fantastic workplace culture that helps you meet your career aspirations, we provide some comprehensive benefits.

• Comprehensive Health Insurance for Family (Including Parents) with no riders attached.
• Accident Insurance for each employee.

About You:

• Self-motivated: You can work with a minimum of supervision and be capable of strategically prioritizing multiple tasks in a proactive manner.
• Driven: You are a driven team player, collaborator, and relationship builder whose infectious can-do attitude inspires others and encourages great performance in a fast-moving environment.
• Entrepreneurial: You thrive in a fast-paced, changing environment and you're excited by the chance to play a large role.
• Passionate: You must be passionate about online collaboration and ensuring our clients are successful; we love seeing hunger and ambition.
• Thrive in a start-up mentality with a whatever it takes attitude.

Job Title: Product Manager (AdTech)

Location: Pune

About Us:

We are a forward-thinking technology company at the forefront of the digital advertising industry. We build innovative solutions that empower brands to reach their audiences effectively. Join us in shaping the future of AdTech!

Role Overview:

We are looking for an experienced Product Manager with a strong background in AdTech. This role will be responsible for owning the product lifecycle, from ideation and strategy to execution and continuous improvement. Candidates without AdTech experience will not be considered.

Key Responsibilities:

• Define product vision and roadmap based on market trends, customer feedback, and business goals.
• Work closely with engineering, marketing, and sales teams to deliver impactful products.
• Conduct market research and competitor analysis to identify growth opportunities.
• Collaborate with clients to understand their needs and translate them into product requirements.
• Prioritize features and manage the product backlog to ensure timely releases.
• Use data-driven insights to optimize product performance and drive user engagement.
• Monitor product performance metrics and implement improvements as needed.
• Stay updated on AdTech trends, technologies, and industry best practices.

Requirements:

• Minimum 3-5 years of Product Management experience in AdTech (Mandatory).
• Strong understanding of digital advertising, programmatic platforms, and ad server technology.
• Proven ability to lead cross-functional teams in a fast-paced environment.
• Exceptional communication, analytical, and problem-solving skills.
• Bachelor's degree in Business, Computer Science, Marketing, or related field.

Preferred Skills:

• Experience with data analytics and business intelligence tools.
• Familiarity with agile methodologies and product management tools like Jira, Confluence, or similar.
• MBA or advanced degree in a relevant field is a plus.

How to Apply:

Please do not apply if you do not have AdTech experience. Interested candidates should share their updated resume and a brief note on their relevant AdTech experience.

Join us in revolutionizing the world of digital advertising!

The Impact you will create on the Job

Understand and handle deploying, troubleshooting issues with Compute, Networking, Storage, Database services on AWS & Azure.
IT experience in a team handling the cloud, infrastructure and Linux, Windows operating systems.
Working on  different services in AWS & Azure Cloud Platform
In depth knowledge of a wide range of AWS & Azure services in Compute, Storage, Networking, Infrastructure as a code, Serverless computing, IAM, CI/CD pipelines
Possess a thorough understanding of Internet based technologies (DNS, Security, IP Routing, SSH, FTP, HTTP/HTTPS etc.)

We’re Hiring: HoReCa Sales Executive – Pune

🔹 Experience: 2–5 years (1–3 yrs mandatory in FMCG / Foodservice / Hospitality / Restaurant / HoReCa / QSR)

🔹 Field Experience: Must have

🔹 Sales Mix: B2B 70% | B2C 30%

Key Responsibilities:

✔️ Drive sales & achieve targets in HoReCa sector

✔️ Build & maintain strong client relationships

✔️ Identify new business opportunities & market trends

✔️ Negotiate contracts & ensure customer satisfaction

✔️ Conduct product demos & training sessions

Requirements:

🎓 Graduate in Business / Marketing / Hospitality

💼 Proven track record in sales & business development

🤝 Strong communication & negotiation skills

🌍 Ability to travel & work independently

📧 Apply now

Position: Presales Consultant

Experience: 1-5 Years (Banking, Finance, Real Estate, or Insurance)

Location: Sr. No 51/2A, Navle Icon 03rd floor Office No. 301, Opp Navle Bridge, Mumbai, Bangalore Highway, Narhe, Pune, Maharashtra 411041

Salary: 15K to 40K

Interview Mode: Face to Face

Candidates should be Pune Location only

Overview

We’re seeking a proactive Presales Consultant to generate leads, engage clients, and create opportunities for our sales team. This role involves securing positive client responses and setting up second meetings with senior team members.

Key Responsibilities

· Lead Generation: Identify potential clients through calls, emails, and digital platforms.

· Client Engagement: Build interest by effectively presenting our offerings.

· Appointment Setting: Schedule follow-up meetings for senior team members.

· Collaboration: Coordinate with sales and management teams for smooth transitions.

· Reporting: Track lead interactions and report progress.

Qualifications

· 1-2 years in Banking, Finance, Real Estate, or Insurance

· Strong communication and basic sales skills

· Proactive and self-motivated with CRM proficiency

Key Responsibilities:

1.    Development, integration and testing of embedded software in the Embedded Linux RTOS

2.    Integrate Application based on Adaptive AUTOSAR Platform

3.    Contribute for Architecture, Detailed design, programming in C++ (11/14/17)

4.    Perform Unit, Integration Tests of developed Application

5.    Detail oriented systematic problem-solving approach in the embedded software.

6.    Debug embedded software on hardware platforms for issue identification and resolution

Minimum qualification criteria:

1.    Bachelor's degree in Electronics, Computer Science, Electrical Engineering, or related field

2.    2+ years of experience in software development in C or C++

3.    2+ years of experience in designing and implementing embedded systems for high performance, high reliability real-time embedded computing platforms