11+ IT operations Jobs in Chennai | IT operations Job openings in Chennai

Job Summary

We are looking for a proactive and customer-focused Incident Management Associate to oversee the end-to-end management of production incidents and ensure timely restoration of IT services. The ideal candidate will coordinate with cross-functional technical teams, drive incident resolution, facilitate stakeholder communication, and minimize business impact through effective incident management practices.

This role requires working in a 24x7 rotational support environment, including weekends and holidays, as per business requirements.

Key Responsibilities

• Manage the complete lifecycle of Major and High-Priority Incidents from identification through resolution and closure.
• Lead incident bridge calls and coordinate with application, infrastructure, cloud, network, database, and support teams to expedite resolution.
• Ensure timely incident response, escalation, communication, and resolution in accordance with defined SLAs.
• Monitor incident queues and prioritize issues based on business impact and urgency.
• Provide regular status updates to business stakeholders, customers, and senior leadership during critical incidents.
• Coordinate technical teams to identify workarounds and restore services as quickly as possible.
• Conduct post-incident reviews (PIRs), document root causes, corrective actions, and lessons learned.
• Track recurring incidents and collaborate with Problem Management teams to drive permanent resolutions.
• Maintain incident documentation, dashboards, and reports for operational reviews and management reporting.
• Ensure compliance with ITIL Incident Management processes and organizational governance.
• Support change implementation activities and assess potential impacts during planned maintenance windows.
• Identify opportunities for automation and continual service improvement to enhance operational efficiency.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 2–5 years of experience in Incident Management, IT Operations, Service Delivery, or Production Support.
• Strong understanding of IT Service Management (ITSM) processes and ITIL best practices.
• Experience managing Major Incidents in enterprise production environments.
• Excellent communication, coordination, and stakeholder management skills.
• Ability to work effectively under pressure in a fast-paced operational environment.
• Willingness to work 24x7 rotational shifts, including weekends and public holidays.

Required Technical Skills

• ITSM Tools: ServiceNow, BMC Remedy, Jira Service Management, or equivalent.
• Monitoring Tools: Splunk, Dynatrace, AppDynamics, Datadog, Grafana, SolarWinds, or similar.
• Ticketing and Incident Tracking Systems.
• Microsoft Office Suite (Excel, PowerPoint, Word).
• Basic understanding of cloud platforms (AWS, Azure, GCP) is desirable.
• Familiarity with Linux/Windows environments, networking, databases, and enterprise applications is an advantage.

Preferred Qualifications

• Experience supporting large-scale enterprise production environments.
• Exposure to cloud-based applications, microservices, APIs, and DevOps environments.
• Knowledge of Change Management, Problem Management, and Release Management processes.
• Experience working with global teams across multiple time zones.

Preferred Certifications

• ITIL Foundation Certification (Preferred)
• ITIL Intermediate (Good to have)
• Microsoft Azure Fundamentals / AWS Cloud Practitioner (Good to have) 

Dear Candidate,

Greeting from NAM Info Pvt Ltd.

We have a role for F5 Load lposition with NAM Info.

Required Technical Skill Set-

Expert-level experience with F5 BIG-IP

Strong hands-on experience in F5 Hardware Refresh and Migration Projects

F5 LTM, GTM/DNS, ASM/AWAF administration

Advanced iRules development and troubleshooting

SSL certificate management and SSL offloading

Virtual Servers, Pools, Profiles, SNAT, NAT configuration

High Availability (HA), Device Clustering, Sync Groups

Traffic management and application performance optimization

TCP/IP, HTTP/HTTPS, DNS, Load Balancing concepts

Root cause analysis and troubleshooting of complex application delivery issues

Experience Required: 10+ years (8+ years should be releva

Java Developer with GCP

Skills : Java and Spring Boot, GCP, Cloud Storage, BigQuery, RESTful API, 

EXP : SA(6-10 Years)

Loc : Bangalore, Mangalore, Chennai, Coimbatore, Pune, Mumbai, Kolkata

Np : Immediate to 60 Days.

Kindly share your updated resume via WA - 91five000260seven

Pega Developer:

Total Yrs of Experience: 6 to 7

PEGA Experience: 6 years

Certification:

Must – CSSA or valid CLSA – part 1

Nice to have - CLSA

Job description:

Must

•            At least 6+ yrs experience in PEGA implementation

•            Hands on experience in OOAD, technical architecture definition

•            Working experience on database SQL programming , J2EE

•            Experience with BPM implementation methodology like SmartBPM, Scrum and onshore-offshore mode.

•            Experience with client facing management role at onsite/offshore

•            Experience with estimation

•            Experience with project planning, scheduling, risks/issues identification,

•            Experience in business development activities like proposal response, solution building, client presentation

•            Strong leadership and people management skill

Nice to Have

•            Knowledge on DSM, mobile Framework

•            Experience with App-server configurations, deployment in complex technical environment

•            PMP/Prince II certification

Full Stack / Front End / Back End Developer

We are currently building the Technology platform for the Global Air Cargo industry ($300B market). 

Currently, we have two open roles (1 Front End Engineer & 1 Back End Engineer).

Full Stack Engineers are also desired for the open positions. 

These (2) engineers will be part of the Tech team which will be at the core of what we aspire to build.

Looking for Full Stack / Front End / Back End Developer

- Tech Stack (React, node.js, typescript, postgreSQL, AWS)

- loves to code, get hands-on and likes to build products from scratch

- At least 2+ years of experience building software products

- "Build local, Launch global" mindset

- Good with people and teams +

- prior startup experience +

- SaaS platform expertise +

- Work location - Chennai

- So we are looking only for candidates in Chennai or who are open to relocating to Chennai for this opportunity

- Open to explore both Contract & Full time options for the (2) roles

Key responsibility:

• Seasoned Bonita Developer/Architect.
• Experience implementing BonitaSoft as the business process management tool for the client.
• Strong UI knowledge in Angular JS, Jquery
• Strong knowledge of BPMN 2.0 concepts
• Hands on experience using Bonita’s different platforms components such as:

1.              Bonita Studio
                Bonita BPM Engine
                Bonita Portal
                Bonita UI Designer

YRG Care

Established in 1993, Y.R. Gaitonde Centre for AIDS Research and Education (YRG CARE) is a premier non-government organization providing comprehensive HIV services in India. Its objective is to provide prevention, care, support and treatment services for people living with HIV/AIDS, to prevent new infections, and to ensure that patients and their families are treated with dignity. It is one of the sub-recipients of Johns Hopkins University (JHU) for the ACCELERATE program, a five-year program supported by United States Agency for International Development (USAID) in India.

Job description:  

• Review and analyse system specifications
• Collaborate with QA Engineers to develop effective strategies and test plans
• Execute test cases manual and analyse results
• Evaluate product code according to specifications
• Create logs to document testing phases and defects
• Report bugs and errors to development teams
• Help troubleshoot issues
• Conduct post-release/ post-implementation testing
• Work with cross-functional teams to ensure quality throughout the software development lifecycle
• Devise procedures to inspect and report quality issues
• Development of flow documents of individual modules for Documentation and QA purposes
• The tracking of tasks will be managed via the tool JIRA and the report generated from the tool will substantiate the invoice. Invoice to be produced weekly

Roles and Responsibilities

Develop and Implement Technology Solutions

Understand Functional Specifications and transform into technical programs specs to code, test and debug programs

Develop, Code and execute unit tests, systems and integration and acceptance tests and testing tools for functions of high complexity.

Perform performance tuning to improve performance over multiple functions.

Troubleshooting and resolving issues to optimize performance

Support functional consultants in designing solutions for the gaps identified.

Desired Candidate Profile

7- 12 Years of ABAP Experience

Strong Object Orientation experience

SAP ABAP and Netweaver / Webdynpro Development

SAP H4 HANA 1709 and above

Experience in third party integration

Knowledge and experience of delivering projects in an agile framework

Strong analytical and problem solving skills

Ability to write technical speficifications

Great interpersonal and communication skills

SAP Certification is a plus

Work Experience in a pharma company is another big plus

Key Responsibilities:

• Partnering with clients and internal business owners (product, marketing, edit, etc.) to understand needs and develop models and products for Kaleidofin business line.
• Good understanding of the underlying business and workings of cross functional teams for successful execution
• Design and develop analyses based on business requirement needs and challenges.
• Leveraging statistical analysis on consumer research and data mining projects, including segmentation, clustering, factor analysis, multivariate regression, predictive modeling, hyperparameter tuning, ensembling etc.
• Providing statistical analysis on custom research projects and consult on A/B testing and other statistical analysis as needed. Other reports and custom analysis as required.
• Identify and use appropriate investigative and analytical technologies to interpret and verify results.
• Apply and learn a wide variety of tools and languages to achieve results
• Use best practices to develop statistical and/ or machine learning techniques to build models that address business needs.
• Collaborate with the team to improve the effectiveness of business decisions using data and machine learning/predictive modeling.
• Innovate on projects by using new modeling techniques or tools.
• Utilize effective project planning techniques to break down complex projects into tasks and ensure deadlines are kept.
• Communicate findings to team and leadership to ensure models are well understood and incorporated into business processes.

Skills:

• 2+ year experience in advanced analytics, model building, statistical modeling, optimization, and machine learning algorithms.
• Machine Learning Algorithms: Crystal clear understanding, coding, implementation, error analysis, model tuning knowledge on Linear Regression, Logistic Regression, SVM, shallow Neural Networks, clustering, Decision Trees, Random forest, Boosting trees, Recommender Systems, ARIMA and Anomaly Detection. Feature selection, hyper parameters tuning, model selection and error analysis, ensemble methods.
• Strong with programming languages like Python and data processing using SQL or equivalent and ability to experiment with newer open source tools
• Experience in normalizing data to ensure it is homogeneous and consistently formatted to enable sorting, query and analysis.
• Experience designing, developing, implementing and maintaining a database and programs to manage data analysis efforts.
• Experience with big data and cloud computing viz. Spark, Hadoop (MapReduce, PIG, HIVE)
• Experience in risk and credit scoring domains preferred