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Tech Support Engineer

Job Description

Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.

To meet the qualifications specified:

1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.

2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.

If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.

Roles and Responsibilities

Technical Expertise:

Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.

Customer Support:

Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.

Documentation and Reporting:

Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.

Quality Assurance:

Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.

Communication Skills:

Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:

Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.

Compliance and Security:

Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.

Required Skill Set:

MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.  

Job description:

Roles & Responsibilities

At Dolat, code is our business, so naturally, the Core Engineering and Systems team is at the centre of what we do. Our community of developers has designed and continues to enhance one of the fastest trading platforms using the latest tools and technologies. As a Software Developer, you’ll draw upon your computer science, mathematical, and analytical abilities to develop complex and nimble code used to grow our business and increase the efficiency of the global financial markets. Your responsibilities may include any of the following, which will require you to exercise discretion and independent judgment:

 Augmenting, improving, redesigning, and/or re-implementing Dolat's low-latency/high throughput production trading environment, which collects data from and disseminates orders to exchanges around the world

 Optimizing this platform by using network and systems programming, as well as other advanced techniques

 Developing systems that provide easy access to historical market data and trading simulations

 Building risk-management and performance-tracking tools

 Shaping the future of Dolat through regular interviewing and infrequent campus recruiting trips

 Implementing domain-optimized data structures

 Learn and internalize the theories behind current trading system

 Participate in the design, architecture and implementation of automated trading systems while taking ownership of system from design through implementation

Skills & Experience

 A strong background in data structures, algorithms, and object-oriented programming in C++

 Exchange Connectivity experience a plus

 Familiarity with Linux environments; Windows a plus

 High level knowledge & competencies in one or more of the following areas: TCP stack optimization Multi-core 1 machine parallelism Low level performance / cache optimization / profiling

Additional requirements include:

 Experience in distributed and/or highly concurrent systems is a plus

 Experience in low-latency systems and/or high transaction environments is a plus

 A passion for new technologies and ideas

 The ability to manage multiple tasks in a fast-paced environment

 Experience in network topologies and protocols like TCP and UDP

Web Developer 

A good Web Developer should have experience in designing, developing, and maintaining websites across multiple platforms. The most typical duties and responsibilities of the web developer include:

1. ·      Designing and building responsive and mobile-friendly websites optimised for different devices and browsers
2. ·         Writing clean, efficient, and well-documented code using languages such as HTML, CSS, XML, JavaScript AND React
3. ·         Implementing and maintaining website content management systems
4. ·         Troubleshooting and debugging issues to ensure websites are functioning correctly
5. ·         Staying up-to-date with the latest web technologies and industry trends to ensure the website is current and secure
6. ·         Creating and managing databases for website functionality
7. ·         Ensuring website accessibility and security to protect sensitive data and user information
8. ·         Maintaining and updating existing websites
9. ·         Testing both new and current website and correcting potential errors that may arise

Experience : 5 to 10 Years

Location : Mulund

We’re hiring a Full Stack Developer (5+ years, Pune location) to join our growing team!

You’ll be working with React.js, Node.js, JavaScript, APIs, and cloud deployments to build scalable and high-performing web applications.

Responsibilities include developing responsive apps, building RESTful APIs, working with SQL/NoSQL databases, and deploying apps on AWS/Docker.

Experience with CI/CD, Git, secure coding practices (OAuth/JWT), and Agile collaboration is a must.

If you’re passionate about full stack development and want to work on impactful projects, we’d love to connect!

About the brand:

Think9 is a brand co-creation platform that transforms powerful ideas into authentic, profitable, and experience-led brands that can define the future of brands in key consumption categories like fashion and lifestyle; food and FMCG, home and decor and beauty and wellness. We are a team of experienced entrepreneurs, marquee investors, and industry professionals who have expertise and experience in building some of the most popular brands in the country. We partner with passionate entrepreneurs to combine our collective learning and experience with data science, digital ethnography, and technology platforms to build brands that connect to the new generation of Indian consumers.

What you’ll be doing?

• Working knowledge of Shopify platform, as well as exposure to application development and the use of storefront APIs to extend Shopify functionality.

• Strong knowledge of liquid programming language and experience in development and application of custom/bespoke Shopify theme and modify  the pre-existing template(s)

• Collaborating with the UX and UI design teams to produce seamless, robust, and responsive frontend user experiences

• Manage multiple projects simultaneously, and be able to address their specific needs and  requirements at a moment's notice

• Understand business needs that drive project features & functions and provide internal consultation

• Proficiency in and understanding of best practices for HTML5, CSS, JavaScript/jQuery

• Have experience in migrating the e-commerce ecosystem in Shopify, Integrating third-party systems and Shopify supported apps

• Strong understanding of the e-commerce principles and the associated technology/tools

• Comfortable using version control systems (Bitbucket/GitHub)

• The ability to use Shopify Plus features including scripts and flow to best utilize the front and backend capabilities of the Shopify platform in building, launching and maintaining Shopify web-stores

• Strong skills in MySQL, CSS, HTML5, jQuery, JavaScript, Web Services

• Knowledge of additional platforms will be a plus

• Strong Object-Oriented Programming concepts

What you’ll bring?

• Education: Bachelor's Degree in IT, Computer Science, Computer Programming, or a similar field

• 3-5 years of experience developing within the Shopify 

• 3-5 years of experience in front-end technologies including, but not limited to, JavaScript, AJAX,HTML, CSS, SASS, XML

• Strong hands-on experience in daily eComm execution and process optimization

• Interest in staying current and applying the most current best practices

• Able to work effectively in a fluid, fast-paced environment.

Job Title: Inside Domestic & International Sales Executive

Company: Global Tenders Services Pvt. Ltd (TendersOnTime)

Location: Kandivali East, Mumbai, Maharashtra – 400101

Job Type: Full-time | Onsite | Work from Office

Shift: Day Shift (10:00 AM to 07:00 PM)

Weekly Offs: Alternate Saturdays Off & All Sundays Off

About the Company:

TendersOnTime, a division of Global Tenders Services Pvt. Ltd., is a leading B2B service provider, offering subscription-based access to global tenders, RFPs, and procurement notices. We help businesses across the globe stay ahead in government and public procurement.

Key Responsibilities:

Handle domestic and international B2B sales over the phone (telecalling).

Promote and sell subscription-based services to new and existing clients.

Maintain strong follow-up and customer support for leads generated.

Achieve monthly sales targets and performance-based KPIs.

Document all call details and maintain lead status in CRM systems.

Requirements:

Education: 12th Pass or Graduate (Any stream)

Experience:

Minimum 6 months to 3 years in Telecalling, Telesales, or Customer Support.

Freshers with excellent communication skills may also apply.

Age Limit: 19 to 35 years

Language Proficiency: Fluent in English

Gender: Male & Female candidates can apply

Compensation:

Salary: 15,000/- to 35,000/- per month (based on experience)

Incentives: Attractive performance-based incentives

Benefits:

Annual increment and appraisal policies

Health Insurance

Provident Fund (PF), Professional Tax (PT), and Employee State Insurance (ESI)

Selection Process:

Mode: Face-to-Face Interview

Timings: 10:30 AM to 05:00 PM

Days: Monday to Saturday

Job description

Duties & Responsibilities

• Preparing hot and cold beverages and food products as per the defined SOP.
• Following the defined steps of guest service.
• Maintaining the cleaning & hygiene aspects of the store .
• Following the cleaning and hygiene guidelines set by the store .
• Managing product hygiene and expiry Managing store visual merchandising.
• Having basic knowledge about coffee beans and coffee machine.
• Having knowledge about the food safety rules and demonstrating them while working Handling the basic level product-related complaints as the per process.
• Maintaining the Daily/Weekly/Monthly inventory records.
• Supporting the Store Manager in stock reconciliations.
• Maintaining a safe and healthy work environment.

Candidate Qualifications & Skill Requirements:

• Candidate should ideally have 2- 3 years of experience in the similar profile
• Graduate in any stream. Hotel Management qualification/ course will be an added advantage.
• Experience in a retail setting will be an added advantage .
• Good written and verbal communication skills.
• Ability to work well under pressure.
• Flexible and works well with a team.
• Ability to multitask.
• Experience in luxury retail or hospitality.

Reporting Manager - Store Manager

Requirements:

• Design and develop scalable IONIC applications using open source technologies.
• Develop a hybrid application with IONIC, cordova.
• Experience in HTML5 CSS, JQuery and Javascript.
• Experience in hosting application on Appstore.
• Work as part of an agile team on leading edge technologies.
• PHP & Apache stack with JavaScript, JQuery.
• Responsive Web design with HTML5 CSS3 Bootstrap.
• Social media APIs and third party widgets integration.
• Web services Integration - JavaScript and XML (Ajax), Representational state transfer (REST), Javascript Object Notation (JSON).
• End to End Role - Analyze Design, Develop, Deploy, Monitor, Enhance
• Experience on database systems.