11+ Operations support system Jobs in Bangalore (Bengaluru) | Operations support system Job openings in Bangalore (Bengaluru)

Review Criteria:

Mandatory:

• Strong Associate Manager – Customer Success, Account management Profile
• Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
• Must have experience managing clients in the outside India market (Preferrably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)
• Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Preferred:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Role & Responsibilities:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Job Description: Offshore Sr .Net Core.

·      Solid understanding of design principals and patterns

·      Proficiency .Net Framework/.Net Core, Web API, C#, VB.Net, JavaScript,

·      Strong experience with Oracle and MS SQL programming.

·      Hand-on experience with SSIS

·      Proficiency in Azure Devops, Building pipelines, Azure APIM

·      Knowledge of GIT source control.

·      Financial domain experience, preferably in commercial loan servicing and Participations/Syndication loan systems

·      Strong analytical, problem-solving, and conceptual skills.

·      Demonstrated requirements gathering and analysis skills.

·      Strong communication skills, both oral and written.

Nice to have:

·      Experience with micro services

·      Experience with Business Objects

·      Experience in Angular or React

·      Experience in Type Script, Power Shell, RabbitMQ

The Sales and Marketing Specialist will be tasked with daily responsibilities, including customer communication, delivering exceptional customer service, conducting sales, and providing training. Additionally, the Specialist will play a crucial role in sales management and achieving sales targets.

Key responsibilities include:

• Executing outbound telemarketing initiatives targeting specific accounts, prospect lists, and various call campaigns.

• Establishing and nurturing customer relationships through proactive communication, conducting follow-up qualifications to guide new business opportunities through the sales funnel.

• Conducting preliminary needs assessments and identifying prospects' pain points to assess how GreenStitch's solutions can effectively meet those needs.

• Developing and enhancing industry/product knowledge and expertise to strategically position GreenStitch's value proposition across multiple vertical segments.

• Actively participating in trade show and event planning to secure attendees and optimize prospect meetings for the Sales team.

• Conducting research to expand the prospect list using tools such as ZoomInfo, LinkedIn, and other methods.

• Maintaining accurate records of all activities in the CRM system, actively advocating for database cleanliness through regular and ongoing maintenance efforts.

• Taking accountability for meeting or surpassing monthly qualified objectives and quotas.

Headquartered in Bangalore, our client is the world's first cross-border neobank that focuses on credit and banking requirements of those migrating from India to the US. This revolutionary startup helps you apply for a bank account and a high-limit credit card with minimal documentation and absolutely no application fee while you are still in your home country.

The company is truly simplifying the financial world by making global financial products easily accessible to global citizens. Their mission is backed by tier 1 VCs and they have already raised in excess of 55 mn dollars within the last one year.

As a Senior Product Manager, you will be responsible for managing and taking ownership of product end to-end including defining scope, developing requirements and product launch.

• Analysing customer needs/markets, competitive offering and user requirements in depth
• Coordinating with various functions to ensure product roll-out within defined timelines, understanding product priorities and implementing a product governance framework
• Conceptualizing innovative features, designing wireframes/ prototypes and documenting PRDs to enhance app usability
• Working collaboratively with various teams including marketing, business, UX, customer support and engineering teams etc.

What you need to have:

• MBA/ B.E from Tier 1 Colleges (IIM/ ISB/ IIT/ BITS)
• 8+ years of B2C product experience at a product company
• Prior experience in tech roles is a plus
• Comfort diving into data and deriving tangible insights
• Proven track record of shipping several high impact features end-to-end
• Fintech experience is a plus
• Prior startup experience is a plus    

Xfinito is building a portfolio in new product innovation, product contribution and infrastructure goals while providing individuals and teams the freedom to emphasize specific types of work.

Our work focuses on real –world problems that span the breadth of biomedical engineering, embedded systems, computer science, such as machine and deep learning, data mining, natural language processing, hardware and software performance analysis and much more.

JOB ROLE: EMBEDDED SYSTEMS ENGINEER

ROLES AND RESPONSIBILITIES:

• Work with multi-disciplinary engineering team and customer to identify and recommend hardware needs and requirements for project/product.
• Modify or assist in the development of software architecture and design for new products, prototype, or re-design, including sourcing build environments and writing technical support and control documentation.   
• Read Block Diagrams and detail circuit schematics and layout of proposed or existing hardware and assess the software and driver requirements.
• Participates in cross-divisional Edge IoT projects and/or proposals.
• Develop, oversee, and document automated tests for electrical hardware design and products as well as final operating drivers and systems.
• Evaluate and investigate product failures, and recommend repair or design modifications based on specifications, cost, resources, and risks.

REQUIREMENTS:

• Ability to creatively approach challenges and cleverly solve difficult problems.
• Ability to independently identify daily design and customer support tasks, self-start and motivate.
• Ability to manage several projects and prioritize appropriately, with minimal supervision.
• Ability to work in a collaborative team environment as well as independently.
• Ability to learn and work in virtual environments (CAD & Hardware build packages) in-which candidate’s skills are low but persevere and overcome skill gaps autonomously.
• Some experience programming with embedded systems designs and multithreaded real-time operating systems is required.
• Solid programming experience. Preferably in C or C++, .NET, and Java programming languages.

EXPERIENCE:

We as a team are looking for freshers or young professionals with (0-4 years of experience) passion and eagerness to create scalable and optimized software systems and execute complete embedded software development lifecycle.

Mandatory Skill Requirements:

1. Strong Fundamentals on Manual Testing.
2. Some experience on API Automation Testing .
3. Basic understanding of any of the coding languages.(During the interview one coding question will be asked)
4. Basic understanding of SQL.(During the interview one SQL question will be asked)
5. Preferred Experience ( 2-6 yrs)

• Managing online data collection projects directly with clients
• Overseeing timelines, management, data quality, and datafiles
• Approving survey scripting/programming and final client links
• Manage sampling & quota requirements
• Approve final data files and quality checks for client deliverables
• Reporting to Operations Director

ESSENTIAL CRITERIA

• Min 3 years Project Management in research/data
• Excellent English verbal and written proficiency is essential
• You will have excellent attention to detail with strong analytical and organizational skills and the ability to prioritize and manage multiple tasks.
• University / tertiary qualification
• Statistics software is preferred but not mandatory
• Intermediate/advanced knowledge of Excel/Word/PowerPoint