11+ Operations support system Jobs in Bangalore (Bengaluru) | Operations support system Job openings in Bangalore (Bengaluru)

Review Criteria:

Mandatory:

• Strong Associate Manager – Customer Success, Account management Profile
• Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
• Must have experience managing clients in the outside India market (Preferrably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)
• Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Preferred:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Role & Responsibilities:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Required Skills: Project Management, Data Analysis, SQL queries, Client Engagement

Criteria:

• Must have 3+ years of project/program management experience in Financial Services/Banking/NBFC/Fintech companies only.
• Hands-on proficiency in data analysis and SQL querying, with ability to work on large datasets
• Ability to lead end-to-end implementation projects and manage cross-functional teams effectively.
• Experience in process analysis, optimization, and mapping for operational efficiency.
• Strong client-facing communication and stakeholder management capabilities.
• Good expertise in financial operations processes and workflows with proven implementation experience.

Description

Position Overview:

We are seeking a dynamic and experienced Technical Program Manager to join our team. The successful candidate will be responsible for managing the implementation of company’s solutions at existing and new clients. This role requires a deep understanding of financial operation processes, exceptional problem-solving skills, and the ability to analyze large volumes of data. The Technical Program manager will drive process excellence and ensure outstanding customer satisfaction throughout the implementation lifecycle and beyond.

Key Responsibilities:

● Client Engagement: Serve as the primary point of contact for assigned clients, understanding their unique operation processes and requirements. Build and maintain strong relationships to facilitate successful implementations.

● Project Management: Lead the end-to-end implementation of company’s solutions, ensuring projects are delivered on time, within scope, and within budget. Coordinate with cross-functional teams to align resources and objectives.

● Process Analysis and Improvement: Evaluate clients' existing operation workflows, identify inefficiencies, and recommend optimized processes leveraging company’s platform. Utilize process mapping and data analysis to drive continuous improvement.

● Data Analysis: Analyze substantial datasets to ensure accurate configuration and integration of company’s solutions. Employ statistical tools and SQL-based queries to interpret data and provide actionable insights.

● Problem Solving: Break down complex problems into manageable components, developing effective solutions in collaboration with clients and internal teams.

● Process Excellence: Advocate for and implement best practices in process management, utilizing methodologies such as Lean Six Sigma to enhance operational efficiency.

● Customer Excellence: Ensure a superior customer experience by proactively addressing client needs, providing training and support, and promptly resolving any issues that arise.

Qualifications:

● Minimum of 3 years of experience in project management, preferably in financial services, software implementation, consulting or analytics.

● Strong analytical skills with experience in data analysis, SQL querying, and handling large datasets.

● Excellent communication and interpersonal skills, with the ability to manage client relationships effectively.

● Demonstrated ability to lead cross-functional teams and manage multiple projects concurrently.

● Proven expertise in financial operation processes and related software solutions is a plus

● Proficiency in developing business intelligence solutions or with low-code tools is a plus

Why Join company?

● Opportunity to work with a cutting-edge financial technology company.

● Collaborative and innovative work environment.

● Competitive compensation and benefits package.

● Professional development and growth opportunities.

Proven work experience as a Database Programmer, Database Developer, or similar role.

Strong proficiency in SQL and hands-on experience with PostgreSQL.

Solid understanding of relational database concepts and principles.

Experience in database design, schema modeling, and optimization.

Familiarity with database administration tasks, such as user management, backup and recovery, and performance tuning.

Ability to write efficient SQL queries, stored procedures, and functions.

Detail-oriented with a focus on data accuracy and integrity.

Familiarity with software development methodologies and programming languages is a plus.

About Our Client

It is a last-mile tech-logistics solution provider for intra-state deliveries based in Bangalore. It offers reliable, affordable, and professional services, structured to serve enterprises.

Our Client aggregates light commercial vehicles for urban logistics and has onboarded 55,000+ truckers on its platform across 14 cities. Our Client works across industry sectors like organized retail, FMCG and e-commerce, distribution and 3PL companies. Some of its clients include Amazon, Flipkart, Bisleri, Vishal Mega Mart, Future Supply Chain, Coca-Cola, Delhivery, and Udaan.

The company offers customized logistics solutions for clients, along with other value-added services such as screened drivers, audited and GPS-enabled vehicles, point-to-point billing, status updates, 24x7 service, and greater efficiency, all at transparent and economical pricing.

Our Client, as a brand, is known as one of the market leaders in the enterprise segment, and first movers to identify and empathize with the underserved urban trucker community, playing a huge role in making them a part of the mainstream economy. This series-B funded tech-logistics company aims to disrupt the primitive $35bn+ urban-logistics industry by leveraging technology and help enterprises to reach consumers faster.

Our Client is India's largest enterprise urban-logistics provider in India, with 55,000+ Light Commercial Vehicles on its platform.

Why Our Client?

- Switch career into internet startups.
- Work with fast-paced organizations.

What will I do?

 Develop new user-facing features·
 Build reusable code and libraries for future use·
 Ensure the technical feasibility of UI/UX designs·
 Optimize application for maximum speed and scalability·
 Assure that all user input is validated before submitting to back end·
 Collaborate with other team members and stakeholders.· 

What skills should I have?

 BTech, BE, BS degree in Computer Science, similar technical field of study or equivalent practical·
experience.
 3+ years·' experience in web and software development.
 Demonstrated knowledge of web technologies such as HTML5, CSS3, Javascript and AJAX/Fetch·
API.
 Demonstrated experience in React, React-Router, Redux, React-saga/Thunk.·
 Ability to work independently and multi-task effectively.·
 Flexible and willing to accept a change in priorities as necessary.·
 Strong attention to detail.·
 A good understanding of cross-browser compatibility issues and ways to work around them.·
 Proficient with code versioning tools, such as Git / Mercurial / SVN·
 A good understanding of SEO principles and ensuring that application will adhere to them.· 

·       Responsible for effectively communicating services offered by TrialGuna to cosmetic organizations, personal care companies (hair care, Skin Care, Dermatology products) to ensure their understanding and further discussions.

·       Work with Account Managers in developing a sales plan tailored to the local market.

·       Work with hospital staff and key physicians in the development and execution of a plan to effectively launch TrialGuna clinical trials at new sites and ensure ongoing commitment to the program.

·       Effectively convert high potential leads.

• 5+ Years of experience in performance testing
• Must have proven experience in JMeter.
• Willing to join in a short notice period (20-25 days)
• Excellent proficiency in architecting and designing performance tests at an enterprise/application level on a variety of technical stacks based on the understanding of the architecture
• Excellent analytical skills and proficiency to dig down and pinpoint performance issues and recommend probable tuning solutions

• Technical Guidance: You will provide technical leadership to a team of excellent software engineers; this requires that you have the technical depth to make complex design decisions and the hands-on ability to lead by example.
• Execution and Delivery: You will be expected to instill and follow good software development practices and ensure timely delivery of high-quality products. You should be familiar with agile practices as well as be able to adapt these to the needs of the business, with a constant focus on product quality.
• Team management : You will be responsible for hiring and mentoring your team; helping individuals grow in their careers, having constant dialogue about their aspirations and sharing prompt, clear and actionable feedback about performance.

• Technical depth: You have the strong technical competence required to gain credibility. Ability to architect, design and code yourself. Technical experience in building and operating web-based applications. Deep understanding of all layers of the web-stack work (from the client interface to the database.) Knowledge of multiple technology stacks/languages/tools and their pros/cons.
• Execution ability: Focus on delivering products in a timely manner with high quality. Familiarity with multiple software development practices and tools, and the proven ability to adapt, champion and institute good practices and tools.
• You must have a degree in Computer Science or a related field. Strong understanding of object- oriented programming, concurrency and fundamentals of computer-science.
• Total of 9+ years’ experience building cutting edge products. Deep experience in building very large scale applications and 2 + years’ experience in team management.
• Strong problem solving skills, data structures and algorithms.

Skills required:

• Excellent analytical and Communication Skills.
• Willingness to be a team player and show initiative where needed.
• Excellent Man Management, PR and Customer Relationship Management, Keen Business sense and Eye for details.
• Good Experience in B2B Sales
• Excellent Planning & Business Presentation Skills to interact Management, teams, and clients.

Job Description:

• Scan the market for business opportunities
• Develop strategies for marketing of Company’s services
• Collect and analyze market intelligence
• Work on Online database tools and business promotions
• Generate Leads and make cold calls
• Develop and document / prepare documents for marketing
• Develop contacts for business promotion
• Participate in promotional activities like trade fairs, seminars, etc
• Co-ordinate with Advertising companies for direct marketing
• Prepare RFIs ,RFPs and RFQs
• Meet KRA’s to obtain business growth numbers and revenue aligned as per the Corporate Strategic Policy deployment plan for the verticals assigned
• Maintain daily report on the work progress using the Corporate Internal system and procedures in In4 – Sales and Marketing Modules.

Technical Skills to work with http://asp.net/">ASP.NET Web Forms(2) & MVC(1), Win Forms, WCF/Web API, C#, JavaScript & JQuery, Stored Procedures (SQL Server/MySQL), HTML, CSS, IIS

1. Ability tounderstand requirements by reading Business Requirement Documents(BRD), Functional Requirement Documents(FSD)
2. Capability to visualize and document functional requirements into technical implementations using technical documentation and unit test cases
3. Ability to code technical implementations based approved technical designs
4. White box testing (unit test)
5. Ability to communicate regarding work related verbal and written
6. Other required soft skills to work in a team.
7. Ability to guide junior developers technically.

We are a highly innovative Fashion tech startup, looking for a senior developer to develop the platform and drive the technology initiatives of the company

Key focus areas: Product Architecture, Full-Stack development, Product Deployment and innovation in technology

Roles & Responsibilities:

1. Work as a Sr. Software Developer with strong coding capabilities and cloud capabilities
2. Design, architect and implement the product platform from the scratch
3. Ownership of end to end design, implementation, and development
4. Foster the development of highly scalable and performance-driven product
5. Work closely with the business team to understand the business requirement and vision of the product
6. Collaborate with the Founder to create an effective product road map and release plans
7. To build, lead and mentor the development team  
8. Excellent team management and interpersonal skills

Must-have skills

1. Extensive and deep knowledge of building highly scalable and performance-centric web platform
2. Proficient in designing the monolithic or microservices architecture
3. Understanding the nitty-gritty of data and its useful presentation
4. Deep insight into search and analytics systems
5. Basic understanding of building a graphical representation of data
6. Strong understanding of the data and its usage

Tools and Platform

1. Strong experience in designing and implementing web-based solutions based on any full-stack
2. Excellent understanding and strong working exposure to the AWS platform and it’s a tool like cloud front S3 etc.
3. Proficient and good knowledge of working with databases 
4. Hands-on experiences on at least one DBMS
5. Exposure to web scrapping tools and framework
6. Search and indexing tools like elastic search
7. Exposure to HTML is a must
8. Prior experience of designing, developing and deploying platforms 
9. Knowledge of making SEO friendly and responsive web platforms
10. Experience in designing, scaling and securing APIs