11+ Operations support system Jobs in Mumbai | Operations support system Job openings in Mumbai

Review Criteria:

Mandatory:

• Strong Associate Manager – Customer Success, Account management Profile
• Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
• Must have experience managing clients in the outside India market (Preferrably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)
• Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Preferred:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Role & Responsibilities:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

We are seeking a Banking & Payment Executive to manage daily banking operations and ensure timely and accurate payments.

Key Responsibilities:

• Handling bank transactions and daily banking activities

• Processing vendor and statutory payments

• Managing online banking operations

• Cheque preparation, issuance, and tracking

• Performing bank reconciliation on a regular basis

Skills & Requirements:

• Sound knowledge of banking and payment processes

• Experience in vendor and statutory payments

• Familiarity with online banking platforms

• Strong attention to detail and accuracy

Required Skills:

• Hands-on experience with Databricks, PySpark
• Proficiency in SQL, Python, and Spark.
• Understanding of data warehousing concepts and data modeling.
• Experience with CI/CD pipelines and version control (e.g., Git).
• Fundamental knowledge of any cloud services, preferably Azure or GCP.

Good to Have:

• Bigquery
• Experience with performance tuning and data governance.

• Power System Studies – Power Flow, Short Circuit, Transient Stability

• Transmission & Distribution System Planning

• Experience with tools like PSS/E, PSCAD, DigSILENT, ETAP, PSLF, CYME, MiPower

• Knowledge of grid stability, protection coordination, load forecasting

• Exposure to Python / Visual Basic scripting is a plus

 Opportunity to work on large-scale global energy projects and collaborate with international teams.

Corporate Sales Executive.

Preparing sales pitches and relevant collateral

● Doing a thorough mapping of potential clients and effectively prioritizing them and then charting the

sales strategy/approach

● Building strong interpersonal relationships with key client decision-makers (middle/senior

management)

● Making effective sales presentations based on the identified needs of the prospects and handling

JOB ROLE AND RESPONSIBILITIES:

only Insurance Sector

● Creating insurance and sales related courses and curriculum

● Designing courses based on customers’ needs and understanding

● Using a good blend of different E-learning formats like videos, pdfs, flashcards, etc

● Designing different levels of digital learning paths for the user based on their previous understanding

● Research and content creation for video content, ebooks, podcasts, microlearning etc

SKILLS REQUIRED

● Strong understanding of insurance and personal finance

● Experience working with either content or training in an insurance company

● Experience in creating eLearning modules

● Hands-on experience in analyzing customer needs and creating content and solutions based on the same

● Software Proficiency on Articulate 360, (Articulate Storyline, Articulate Studio), Camtasia, Captivate is an add on

● Proficiency in MS Office (Word, PowerPoint, Excel )

● Ability to write content that is clear, concise, and grammatically correct

● Ability to self-manage multiple development projects and deadlines

● A basic understanding of spoken Hindi would be helpful

● Ability to work in a team environment

● Ability to take feedback and incorporate it into the development of projects

Looking for a Application Engineer - Fullstack. 

Job type – Full time employment

Job location – Pune

Work schedule – Monday to Friday, 10am to 7pm

Minimum qualification – Graduate.

Years of experience –  3 to 8 years
No of position - 3

Reporting to –  Technical Architect

Travel opportunities - On need basis within/outside India. Candidate should have valid passport

Roles and responsibilities:

• Work across the stack from a code commit to running it in production, with the end goal of delivering the best possible experience for the user
• Design, develop and test features from inception to rollout
• Write high quality code that is scalable, testable, maintainable and reliable
• Independently own and drive new features from scratch
• Work in an Agile environment and facilitate agile practices
• Champion best practices and cross-functional skill development
• Mentor and guide junior team members
• Cultivate talent and bring out the best in your team members
• Continuously improve by working on and providing feedback

• Experience working with NodeJS on the backend and ReactJS on the frontend
• Strong knowledge of creating scalable REST APIs
• Some experience with alternative protocols like GraphQL, GRPC, etc is preferred
• Experience with Typed programming languages like TypeScript or Flow is preferred
• Experience with frameworks like ExpressJS, NestJS, Redux, Redux Saga, Storybook etc is preferred
• Practices TDD
• Experience writing test automation
• Working experience with databases like MongoDB, Redis and Relational databases
• Strong understanding of Object Oriented Programming and/or Functional Programming concepts
• Experience with setting up and maintaining CI/CD pipelines
• Strong understanding of containerization technologies like Docker
• Experience practicing Agile software development methods is preferred.

• Web development using PHP & experience in coding on MVC architecture of Laravel
• REST API knowledge is a must with oAuth security
• Understanding of mobile apps with REST API integration, firebase & google analytics is important
• Need to have knowledge of querying MySQL & NoSQL databases like MongoDB
• Experience with Node Js for our notification system

• Understanding of cloud services like Google cloud & AWS ec2 instance is a bonus for the profile