11+ Operations support system Jobs in Mumbai | Operations support system Job openings in Mumbai

Review Criteria:

Mandatory:

• Strong Associate Manager – Customer Success, Account management Profile
• Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
• Must have experience managing clients in the outside India market (Preferrably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)
• Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Preferred:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Role & Responsibilities:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Job Description – Software Tester (Manual Testing)

We are hiring a Software Tester (Manual Testing) with experience in the BFSI domain. The ideal candidate should have hands-on experience in manual testing and a strong understanding of banking, insurance, or financial services.

• 2–5 years of experience in Manual Testing.
• Mandatory experience in the BFSI domain (Banking/Finance/Insurance).
• Strong knowledge of Software Testing Life Cycle (STLC) and defect tracking.
• Good working knowledge of MS Excel.
• Strong mathematical and analytical skills.
• Understanding of interest calculations and basic financial concepts.
• Ability to prepare and execute test cases and report defects effectively.
• Good communication and problem-solving skills.
• Work Location: Andheri (Marol Naka) – Candidates should be comfortable commuting to the office. 

Job Summary:

We are looking for a highly skilled and experienced Data Engineer with deep expertise in Airflow, dbt, Python, and Snowflake. The ideal candidate will be responsible for designing, building, and managing scalable data pipelines and transformation frameworks to enable robust data workflows across the organization.

Key Responsibilities:

• Design and implement scalable ETL/ELT pipelines using Apache Airflow for orchestration.
• Develop modular and maintainable data transformation models using dbt.
• Write high-performance data processing scripts and automation using Python.
• Build and maintain data models and pipelines on Snowflake.
• Collaborate with data analysts, data scientists, and business teams to deliver clean, reliable, and timely data.
• Monitor and optimize pipeline performance and troubleshoot issues proactively.
• Follow best practices in version control, testing, and CI/CD for data projects.

Must-Have Skills:

• Strong hands-on experience with Apache Airflow for scheduling and orchestrating data workflows.
• Proficiency in dbt (data build tool) for building scalable and testable data models.
• Expert-level skills in Python for data processing and automation.
• Solid experience with Snowflake, including SQL performance tuning, data modeling, and warehouse management.
• Strong understanding of data engineering best practices including modularity, testing, and deployment.

Good to Have:

• Experience working with cloud platforms (AWS/GCP/Azure).
• Familiarity with CI/CD pipelines for data (e.g., GitHub Actions, GitLab CI).
• Exposure to modern data stack tools (e.g., Fivetran, Stitch, Looker).
• Knowledge of data security and governance best practices.

Note : One face-to-face (F2F) round is mandatory, and as per the process, you will need to visit the office for this.

Strong in Video Editor (Digital Content / Social Media / Lifestyle Brands)

Mandatory (Experience 1):Must have 2+ years of hands-on experience in video editing, working on digital content for social media or digital platforms (reels, posts, ads, event clips, product/lifestyle content).

Mandatory (Experience 2):Must have strong practical skills in Premiere Pro and/or After Effects, capable of turning raw footage into clean, engaging, and brand-consistent videos.

Mandatory (Experience 3):Experience in editing both short-form and long-form content, with attention to flow, timing, clarity, and storytelling across various digital formats

Mandatory (Skill 1):Strong understanding of pacing, sequencing, and narrative construction in videos, with ability to rework and refine edits based on feedback.

Mandatory (Skill 2):Ability to work independently, manage timelines, and consistently deliver high-quality videos in a fast-paced daily content environment.

Mandatory (Portfolio):Must showcase 2-3 video projects or content pieces demonstrating strong storytelling, technical editing skills, and adaptability to different formats/platforms.

About the Role:

We’re looking for a curious and motivated NLP enthusiast to help us build and fine-tune Named Entity Recognition (NER) models tailored to our domain. In addition to NER, you’ll play an important role in developing ontologies that underpin our understanding of entities and relationships—so if you’ve used tools like Protégé or are excited to learn, this is your chance.

Responsibilities:

• Train and fine-tune NER models using frameworks like SpaCy, HuggingFace, or similar
• Preprocess text data and support annotation efforts using tools like Label Studio or Prodigy
• 
  
• Evaluating model performance and improving precision/recall
• 
  
• Adapting pre-trained models to domain-specific data
• 
  
• Develop and maintain domain ontologies using tools like Protégé
• 
  
• Refine ontology structure and concept hierarchy
• 
  
• Document experiments and share insights with the engineering team
• 
  

You Should Have:

• Familiarity with Python and NLP libraries (e.g. NLTK, SpaCy, Transformers)
• 
  
• Understanding of key NER concepts and evaluation metrics (precision, recall, F1-score)
• 
  
• Exposure to ontology development, semantic relationships, or ontology modeling (via coursework or internship)
• 
  

Experience working with text datasets, even academic ones like CoNLL or OntoNotes

Department: Sales & Marketing    

Designation : Business Development Executive

Cadre : Team Member

Position Reports to : Team Leader

Job Type : Full time

Location : Mumbai, BKC.

Shift Timings and Working Days:

US Shift : 7pm to 3.30 am

Working Days : Monday to Friday – Prefer male candidate  

Additional Perk offer for Night Shift Travelling Allowance will be provided

General Shift : 9 am to 5:30pm

Working Days : Monday to Saturday – Prefer Female candidate

Additional Perk offer for Day Shift:  Afternoon Meal will be offered by the Organization .

Mumbai Based Candidates only

Job Description :

ABOUT FINESTAR :

Finestar is a focused organization, sight holder of De Beers group of companies. We sources rough diamonds directly from primary sources, manufacture it entirely in our own fully-integrated factories and distributes the polished diamonds across the world through our global marketing & distribution network. The group has been expanding its operations over the last 25 years and today have a presence in 8 countries. 

Job Description :

As a Business Development Executive, you will play a crucial role in our organization by conducting a substantial volume of outbound calls daily to leads and oversee end-to-end conversions. Through your effective communication and persuasive skills, you will engage with potential clients, providing insightful information to convince and convert inquiries into successful online registration.

· Making outbound calls to potential clients

· Take care of existing & New Clients

· Closing sales leads and assisting the client in entire process

· Meeting or exceeding monthly goals assigned by the Team Leader

· Working with the team and keep developing new market opportunities

· Perform any other jobs assign by management

Desired Candidate Profile :

· Excellent English communication and presentation skills, both verbal and written

· Competitive and enthusiastic personality with negotiation skills

· Excellent interpersonal and customer-facing skills

· Expertise in Microsoft Office

Other Requirements/Details :

·        Tech-savvy, proactive, and eager to learn attitude

·        The logical, solution-oriented mindset with good analytical ability

·        Bachelor’s degree in any stream

·        Fresher are welcome or 1-3 years of experience in Luxury domain is plus

·        CTC Offer : between 2.5 LPA to 3.5 LPA

·        Immediate joiner