2+ Property management Jobs in Mumbai | Property management Job openings in Mumbai

Job Summary

We are seeking a dynamic and result-oriented Operations Manager to oversee daily offices/residences/ bungalows operations, drive guest satisfaction and operational efficiency. The ideal candidate will have extensive experience in front office management, team leadership, and cost control, with a proven ability to implement strategic initiatives and deliver exceptional service standards.

Key Responsibilities

Operational Management

• Oversee day-to-day operations of all departments including Front Office, Housekeeping, Food & Beverage, and Maintenance.
• Maintain operational efficiency while adhering to brand standards and SOPs.

Guest Experience & Satisfaction

• Monitor and enhance guest satisfaction scores through proactive service recovery and personalized guest relations.
• Handle VIP guest arrangements and special requests.

Revenue & Budget Management

• Assist in preparing annual budgets, forecasts, and monthly financial reports.
• Drive revenue through upselling, inventory management, and cost control measures.
• Monitor departmental expenses, vendor contracts, and inventory levels.

Team Leadership & Training

• Lead, mentor, and train front-line staff and supervisors to ensure high performance.
• Conduct regular performance reviews and identify skill gaps for training interventions.
• Foster a positive work environment that encourages teamwork and accountability.

Event Coordination & Banquet Support

• Coordinate events teams to ensure successful execution of banquets, conferences, and adventure activities (if applicable).
• Ensure timely setup, staffing, and service delivery for all group events.

Compliance & Reporting

• Ensure compliance with health, safety, and hygiene standards.
• Prepare daily, weekly, and monthly operational reports for senior management.
• Manage vendor relationships and negotiate contracts to optimize costs.

Qualifications & Requirements

• Experience: Minimum 10–15 years of progressive experience in hotel operations, with at least 3–5 years in a managerial role (e.g., Assistant General Manager, Operations Manager).
• Education: Bachelor’s degree in Hotel Management (or equivalent).
• Technical Skills:
• Proficiency in Property Management Systems (PMS)
• Advanced knowledge of MS Office (Word, Excel, PowerPoint)
• Basic computer hardware/software troubleshooting
• Soft Skills:
• Strong leadership and team-building abilities
• Excellent communication and interpersonal skills
• Problem-solving and decision-making under pressure
• Guest-centric mindset with attention to detail

Key Competencies (as aligned with candidate’s profile)

• Hotel Operations & Administration
• Guest Relations & Satisfaction
• Revenue & Budget Management
• Team Leadership & Staff Training
• Front Office & Reservation Management
• Event Coordination & Banquet Support
• Cost Control & Vendor Management
• PMS & MS Office Proficiency

Work Environment & Benefits

• Fast-paced, guest-facing environment
• May require weekend, holiday, and shift work
• Benefits as per company policy (e.g., meals, accommodation, insurance, performance bonus)

What you’ll do

● Innovate and come up with new acquisition models and strategies

● Build and execute our strategy for direct channels for sourcing sellers and

properties.

● Build our Channel Partner program, strategies, and commercials

● Manage Channel Partner Relationships

● Pitch to sellers, negotiate prices, and close deals

What we’re looking for

● 1+ years of experience in Sales/Growth/Product/Ops/Strategy/Consulting

roles

● Exceptional track record in past jobs/academics

● Track record of being a hustler and getting things done

● Good to have

● Experience in early to mid-stage startups

● Interest in investing/managing personal wealth

● Part of university/semi-professional/professional sports teams