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About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.

Key Responsibilities

• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.

• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.

• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.

• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.

• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.

SharePoint Security Architect

EVOCS is seeking a SharePoint Security Architect to lead a engagement focused on discovery and future state recommendations for a large enterprise SharePoint Online environment.

This role is heavily assessment-driven: you will map the tenant, identify architectural and security gaps, and produce deliverables including a Gap Register, Data Exposure Catalog, Architecture Map, and a Future State Recommendations Report. You will be hands-on with discovery, confident in stakeholder engagement, and able to translate complex findings into clear, actionable reports.

Responsibilities

Discovery and Analysis

• Inventory and map the entire SharePoint Online estate (sites, hubs, Teams-backed sites, channel sites, OneDrive interactions).
• Extract and analyze site and library permissions, identify inheritance breaks, and highlight excessive role assignments.
• Enumerate all external sharing links, classify by type (Anyone, Org-wide, Specific People), and review expiry posture.
• Catalog guest accounts and sponsorship status; identify stale or unmanaged guests.
• Review tenant and site-level settings affecting external collaboration.
• Assess adoption of sensitivity labels, DLP coverage, retention/records configuration, and conflicts.
• Evaluate monitoring and logging posture, Unified Audit Log retention, and SIEM routing.
• Inventory third-party applications, OAuth consents, and risky Power Automate flows.

Gap Register and Reporting

• Produce a Gap Register: clear gap statements with evidence, risk scoring (severity/likelihood), business impact, and suggested owners.
• Build a Data Exposure Catalog for sensitive libraries and their exposure posture.
• Deliver an Architecture Map showing current hubs, sites, and high-risk clusters.
• Develop an Executive Heat Map of the top 10 risks.

Future State Recommendations

• Define a target SharePoint security and governance model:
• Site provisioning, ownership, and lifecycle controls.
• External collaboration model (guest lifecycle, expirations, access reviews).
• Baseline tenant and site settings for sharing, links, and unmanaged device sessions.
• Content protection model (sensitivity labels, auto-labeling, DLP tiers, retention standards).
• Monitoring and alerting strategy with dashboards and escalation paths.
• Outline a phased roadmap with quick wins, 90-day baselines, and a 6-month uplift.

Communication and Stakeholder Engagement

• Lead technical workshops with admins, security engineering, and business data owners.
• Translate technical findings into business-focused risks and recommendations.
• Produce polished deliverables: Discovery Workbook, Gap Register, Recommendations Report, and executive presentation decks.

Required Skills and Experience

• 7+ years of experience with Microsoft 365 and SharePoint Online in large, enterprise environments.
• Proven track record leading at least two tenant-wide SharePoint security or architecture assessments.
• Strong understanding of Microsoft Entra ID (Azure AD) identity and access controls: Conditional Access, PIM, access reviews, cross-tenant access.
• Hands-on expertise with Microsoft Purview: sensitivity labels, DLP, retention, records management.
• Knowledge of Microsoft Defender for Cloud Apps and Defender for Office 365.
• Strong familiarity with Unified Audit Log, KQL queries, and SIEM integrations.
• Experience auditing app consents and Power Automate flows for data leakage risk.
• Proficiency with PnP.PowerShell, Microsoft Graph, and PowerShell scripting.
• Exceptional ability to produce clean, evidence-driven documentation and reports.

Preferred Certifications

• Microsoft Certified: Identity and Access Administrator Associate (SC-300)
• Microsoft Certified: Information Protection Administrator Associate (SC-400)
• Microsoft Certified: Security Engineer Associate (AZ-500)
• CISSP or CCSP (optional, for broader security framing)

Core Attributes

• Analytical, detail-oriented, and evidence-driven.
• Skilled at stakeholder communication and risk storytelling.
• Strong documentation and executive presentation skills.
• Comfortable with ambiguity; able to structure unorganized environments.

We are seeking a mature, proactive, and highly capable Senior Full Stack Engineer with over 5 years of experience in Python, React, Cloud Services, and Generative AI (LLM, RAG, Agentic AI). The ideal candidate can handle multiple challenges independently, think smartly, and build scalable end-to-end applications while also owning architecture and deployment.

Must Have Skills

• Python (Fast API, Django REST Framework, Flask)
• React JS 
• Cloud Services (VM, Storage, Auth and Auth, Functions and Deployments) 
• Microservices , Serverless Architecture
• Docker, Container orchestration (Kubernetes)
• API Development & Integration
• Bitbucket or Git-based version control
• Agile/Kanban working model
• Familiarity with AI-powered coding assistants such as GitHub Copilot, Cursor AI, or Lovable AI.
• Basic understanding of Generative AI concepts and prompt engineering.

Good to Have Skills

• Experience with AI orchestration tools (Lang Chain, Llama Index, Semantic Kernel)
• Generative AI (LLMs, RAG Framework, Vector DB, AI Chatbots, Agentic AI)
• API Testing Tools (Postman)
• CI/CD Pipelines
• Advanced Cloud Networking & Security
• Automation Testing (Playwright, Selenium) 

Preferred Personal Attributes

• Highly proactive and self-driven
• Smart problem solver with strong analytical ability
• Ability to work independently in ambiguous and complex scenarios
• Strong communication & stakeholder management skills
• Ownership mindset and willingness to handle multiple challenges at once

Key Responsibilities

Full Stack Development

• Build and maintain production-grade applications using Python (FastAPI/Django/Flask) and React / Next.js.
• Develop reusable frontend components and optimized backend services/microservices.
• Ensure clean architecture, maintainability, and code quality.
• Own development across the lifecycle—design, build, testing, deployment.
• Develop AI-driven applications using LLMs (OpenAI, LLaMA, Claude, Gemini, etc.).
• Build and optimize RAG pipelines, vector searches, embeddings, and agent workflows.
• Integrate vector databases: Pinecone, FAISS, Chroma, MongoDB Atlas Vector Search.
• Build AI chatbots, automation agents, and intelligent Assistants.
• Apply prompt engineering, fine-tuning, and model evaluation best practices.
• Deploy, manage, and monitor cloud workloads on AWS/Azure/GCP.
• Design and implement serverless architectures, microservices, event-driven flows.
• Use Docker, CI/CD, and best DevOps practices.
• Ensure scalability, security, cost optimization, and reliability.

Collaboration & Leadership

• Comfortably handle ambiguity, break down problems, and deliver with ownership.
• Lead technical initiatives and mentor junior team members.
• Work closely with cross-functional teams in Agile/Kanban environments.

Key Responsibilities

1. Recruitment & Talent Acquisition

• Develop and execute robust strategies to attract and retain high-caliber talent.
• Lead full-cycle recruitment: sourcing, evaluation, interviews, and onboarding.
• Maintain a proactive talent pipeline for critical and leadership positions.

2. Organizational Development

• Drive OD initiatives to improve organizational structure, efficiency, and workforce capabilities.
• Partner with management to reinforce values, and long-term vision.
• Conduct organizational health assessments and lead improvement interventions.

3. Leadership & People Development

• Work with the CEO and department heads to identify leadership gaps and development priorities.
• Implement targeted training and mentoring programs for managers and high-potential employees.
• Promote a continuous learning and internal career progression environment.

4. Employee Engagement & Relations

• Build and promote engagement programs that enhance morale, retention, and collaboration.
• Manage employee grievances and conflict resolution with professionalism and empathy.
• Advise employees and management to foster a transparent and trust-based work environment

5. HR Policy & Compliance

• Ensure compliance with statutory regulations, labor laws, and HR governance practices.
• Update, communicate, and enforce HR policies, employee handbooks, and agreements.
• Strengthen HR audits, documentation, and compliance readiness.

6. Performance Management

• Lead performance appraisal cycles, KRAs/KPIs alignment, and goal-setting frameworks.
• Train managers on feedback delivery and capability-based performance reviews.
• Ensure data-driven performance outcomes that support growth, rewards, and development.

7. Learning & Development

• Conduct training needs analysis and coordinate tailored learning interventions.
• Manage in-house and external learning programs, workshops, and skill-building initiatives.
• Track training effectiveness and ensure alignment with business needs.

8. Payroll & Benefits Administration

• Oversee accurate and timely payroll processing with statutory compliance.
• Manage benefits including health insurance, leave, and employee welfare programs.
• Recommend improvements in compensation and benefits structure.

9. Strategic HR Planning

• Align HR strategy with organizational priorities and long-term workforce planning.
• Drive manpower planning, succession planning, and organizational restructuring efforts.
• Support change management initiatives and operational scalability.

10. Executive Support

• Assist the CEO/ DTs/TLs in strategic initiatives, organizational planning, and decision-making.
• Execute special cross-functional projects as directed by leadership.

Qualifications

• Bachelors or Master’s degree in HR, Business Administration, or related field.
• 5–10 years of progressive HR experience with leadership responsibilities.
• Strong command of HR best practices, labor law, and people development methodologies.

Preferred Skills & Experience

• Experience in Renewable Energy, IT, IoT, Engineering/Manufacturing environments.
• Exposure to organizational transformation, culture-building, and scale-up environments.

• Design and build application for iOS platforms
• Writing well designed, testable, efficient code by using the best software development practices
• Responsible for working on iOS frameworks, Xcode, Swift, Rxswift, Xcode SDK Platform tools
• Responsible to work on bug fixing and improving application performance
• Create and maintain software documentation
• Stay plugged into emerging technologies/industry trends and apply them into operations and activities 

• Collaborate with a team of developers and designers to create a web application run on multiple platforms
• Create reusable, effective, and scalable JavaScript code
• Design the data and presentation layer of the web application’s front-end
• Use additional JavaScript libraries such as Redux to manage the web application’s state, derive computed data from the state of the system, and make asynchronous API calls

• English language proficiency
• 2+ years of professional experience in Native React
• Highly proficient in rendering components with Native APIs
• Highly proficient in JavaScript, modern JavaScript, HTML, 
• Highly proficient in one or more libraries (e.g. Redux, React Router, etc) for state managing and routing in addition to React.

E-COMMERCE MANAGER

Responsibilities

● Liaising and influencing cross-functionally within the senior management team, ensuring all stakeholders are engaged in E-Commerce activity, projects and strategy, and knowledge, assistance, and insight are acquired where needed.

● Managing the marketplaces, namely Amazon, and Flipkart and planning the presence of the organisation - in terms of the strategy, management, forecasts and results. These include short- and long-term objectives, customer metrics and overall performance.

● Oversee the day-to-day marketplace E-commerce operations, customer service, updates, post listings, promotions, merchandising, maintenance and performance.

● Develop budgets for all phases of marketplace E-commerce and execute marketplace promotions to maximise growth.

● Manage relationships with digital agencies and external third parties in the marketplace effectively to drive growth

● Develop and implement the assortment and inventory plan to match the sales plan. Work with other divisions to maximise inventory & provide ongoing strategic insights and recommendations for new marketplaces channels with growth plans.

● Collaborate with marketing, operations, finance, sales & customer service to drive the success of the eCommerce business.

● Improve the e-commerce experience and feature sets by evaluating new payment solutions, customer communication tools, mobile solutions, merchandising tools and other enhancements.

● Actively advocate for e-commerce business across all levels of the organisation.

● Working closely with analytics, product and category managers will be crucial to optimise and scale on marketplaces

Qualifications

● Experience of 1-2 years.

● Preference for talent with experience in the D2C 

● Strong knowledge of the marketplace.

● Must possess knowledge of the supply chain process, and commercials to improve the user journey by displaying relevant products on the website).

● Good team management and leadership skills.

● Excellent written and verbal communication skills.

● Should have a good emotional quotient.

● Should be good in data and analytical skills.

Title 

ML Product Manager

Reporting to 

Sr. Director of Product Management

About the role

We are looking for a Product Manager for our AI/ML Product team that is responsible for delivering ML powered products and applications such as Campaign recommendations and personalization.

As part of the team, the candidate will lead the full product lifecycle of the product, including market research, competitive analysis, gathering requirements, developing specifications, and getting the product developed and delivered to customers. 

You will help transform ideas into AI products for our customers and drive adoption working with cross functional teams.

What You'll Do

• Own product feature from market research, execution, go-to-market and impact evaluation.
• Review customer feedback, analyze impact and prioritize it, and convert into clearly defined product requirements to create a feature backlog
• Write product specs, define product UI with the UX team, review test plans.
• Collaborate with Engineering in product development, validating builds and driving releases to meet target dates.
• Be the product champion. Document product functionality and train the organization on new features. Define the value proposition of your products and guide marketing / sales in selling your products. 
• Facilitate in data-driven decision making and create the telemetry and metrics required to evaluate the success of the products you launch.
• Define and drive internal and external pilots prior to releases to gather early feedback and ensure adoption of new features and functionality. 

What You'll Need

• 4+ years of Product Management experience in an enterprise B2B/B2B2C SaaS company building products in one or more of the following domains: marketing cloud products, such as Campaign Management, Segmentation, Marketing Automation
• Experience working on AI/ML projects and applications, Data & Analytics
• Experience working in Agile development environment  
• Strong analytical and problem-solving skills
• Strong communication skills 
• Self-starter, detail-oriented
• Technical background required. MBA is a strong plus.

Bonus Points if You Have

• Familiarity with multi-cloud environments
• Familiarity with Enterprise Data Platforms, CDP and Enterprise Integrations