2 SLA Jobs in Hyderabad | SLA Job openings in Hyderabad

Job Title : Infra Delivery Lead

Experience : 10+ Years

Joining : Immediate Joiners Only

Location : Gurugram, Pune, Bengaluru, Chennai, Bhopal, Jaipur, Hyderabad & Noida

Role Overview :

We are looking for an experienced Infra Delivery Lead to manage end-to-end 24x7 infrastructure operations across multiple towers, including Hosting, Network & Connectivity, DBA, Data Tribe and Infrastructure Command Center (L1.5).

Mandatory Skills :

IT Infrastructure Operations, End-to-End Service Delivery Management, 24x7 Multi-Tower Operations, Managed Services, SLA/KPI Management, ITIL, Incident & Problem Management, Major Incident Management (MIM), AWS/Azure, Windows/Linux, Networking, DBA, ServiceNow, Team Management, Client Stakeholder Management, Commercial & Contract Management.

Key Responsibilities :

• Own end-to-end delivery of L1.5 and L2 infrastructure operations.
• Manage SLA/KPI performance, service governance, reporting and client escalations.
• Lead P1 / P2 incidents, Major Incident Management (MIM), RCA and problem management.
• Manage Hosting, Network, Database, Cloud and Data Operations teams.
• Oversee change management, patching, backups, disaster recovery and availability.
• Handle resource planning, team management, shift rosters and 24x7 support.
• Manage client relationships, invoicing, contractual obligations and service reviews.
• Drive automation, process improvements and service quality.

Required Skills & Experience :

• 10+ years of experience in IT Infrastructure Operations.
• Strong experience in Infrastructure Service Delivery / Managed Services.
• Experience managing 24x7 multi-tower infrastructure operations and large teams.
• Good understanding of AWS, Azure, Windows/Linux, Networking, Oracle and SQL Server.
• Hands-on exposure to ServiceNow, ITIL processes, SLA management and MIM.
• Experience in client management, escalations, governance and contract management.
• Excellent communication and stakeholder management skills.

Good to Have :

ITIL 4, AWS / Azure, CCNA / CCNP certifications; exposure to Datadog, PagerDuty and Terraform.

Job Details

- Job Title: Legal Manager / Lead

- Industry: Healthcare

- Experience Required: 5-10 years

- Working Days: 5 days/week

- Function: Legal

- Job Location: Hyderabad

- CTC Range: Best in Industry

Required Skills: Negotiation & Commercial Acumen

Criteria:

• Education Qualification required is LLB or LLM from a recognized university.
• Candidate should have 5 to 10 years of relevant legal experience
• Strong hands-on experience in drafting, reviewing, and negotiating commercial contracts (MSAs, SoWs, NDAs, vendor and customer agreements)
• Proven ability to independently lead contract negotiations with enterprise clients
• Deep understanding of liability, indemnity, SLAs, data protection, and contractual risk allocation
• Strong stakeholder management and Business Communication skills
• Ability to work closely with Finance, Sales, HR, and Leadership teams as a legal advisor
• Experience in managing contract repositories and documentation processes

Description

Role Overview:

Company is looking for a hands-on Legal Manager / Legal Lead to own end-to-end customer, vendor, and compliance agreements, and act as a trusted legal and risk partner to the Finance, Business, and Leadership teams. 

The role requires strong ownership of commercial negotiations, contractual risk, and compliance, with the ability to balance business growth and financial risk in a fast-scaling environment. 

Success Metrics (KPIs) 

• Contract turnaround time (TAT) for customer and vendor agreements 
• Quality and consistency of liability, indemnity, and risk clauses 
• Accuracy and completeness of contract documentation and repositories 
• Stakeholder feedback from Finance, Sales, and Leadership 
• Implementation of scalable contracting and compliance processes 

Key Responsibilities 

• Draft, review, negotiate, and manage customer contracts (MSAs, SoWs, amendments, renewals) 
• Lead commercial and legal negotiations with enterprise customers 
• Own liability, indemnity, data protection, SLAs, and risk clauses 
• Draft and manage vendor, partner, and service agreements, including NDAs 
• Ensure compliance with contractual and regulatory requirements 
• Conduct legal and financial risk assessments for deals and partnerships 
• Act as a legal advisor to Finance, Sales, HR, Operations, and Leadership 
• Establish and improve contracting, documentation, and compliance processes 
• Maintain contract repositories, approvals, and obligation tracking 
• Support audits and finance-led governance reviews 

Key Skills & Competencies 

• Strong experience in commercial, customer, and vendor contracts 
• Deep understanding of liability, risk allocation, and compliance frameworks 
• Proven ability to independently lead negotiations 
• Strong business and financial risk judgment 
• Clear communication and stakeholder management skills 

Who Will Do Well in This Role 

• Comfortable operating in a founder-led, fast-growing organization 
• Able to balance business growth with legal and financial risk 
• Takes ownership and works independently 
• Interested in building scalable legal and compliance foundations