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We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.

Responsibilities:

Provide exceptional customer service:

·     Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.

·     Respond promptly and effectively to customer concerns, striving to exceed their expectations.

Manage customer relationships:

·     Develop a deep understanding of customer needs, preferences, and pain points.

·     Build and maintain strong relationships with customers, stakeholders, partners, and bank management.

·     Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.

Resolve customer issues:

·     Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.

·     Collaborate with relevant departments to address complex issues and ensure prompt resolution.

·     Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.

Coordinate with internal teams:

·     Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.

·     Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.

·     Share customer feedback with relevant teams to contribute to product/service enhancements.

Excellent communication skills:

·     Exceptional verbal and written communication abilities.

·     Active listening skills to understand customer needs and concerns.

·     Ability to articulate complex ideas and solutions in a clear and concise manner.

·     Strong interpersonal skills:

Passionate about delivering exceptional customer service and exceeding customer expectations.

Ability to empathize with customers and provide tailored solutions to their unique needs.

Problem-solving and conflict-resolution skills:

Willingness to work in a fast-paced and dynamic environment.

Ability to adapt to changing priorities and handle unexpected situations with composure.

Previous customer service experience is preferred but not mandatory.

If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.

Roles and Responsibilities:

Good written skills

Basic knowledge of Off Page and On-Page SEO, Social Media Optimization (SMO) and Content Writing

Knowledge in Guest Post Outreach

Assisting with blog content

Should be result orientated

Required Experience, Skills and Qualifications

Skills: Proficient Written & Verbal Communication Skills in English

Qualifications: Any Graduate

Basic understanding of SEO principles and digital marketing. 

Must have Laptop

Add.:- Building No. 14, 4th Floor, Lane No. 3, Bharat Nagar, New Friends Colony, New Delhi, Delhi 110025

We are seeking a talented and passionate Conversational AI Developer to join our team and play a key role in creating innovative and engaging chatbots and virtual assistants.  The ideal candidate will have a strong background in software development, with a focus on AI and natural language processing technologies. 

Responsibilities: 

• Drive the full lifecycle development — from design to deployment — of scalable chatbots and virtual assistants utilizing Microsoft Bot Framework, Kore.ai, or similar CAI technologies 
• Collaborate with cross-functional teams (product managers, designers, UX/UI specialists) to gather requirements, design conversational flows, and implement user stories 
• Integrate Natural Language Processing (NLP) and Natural Language Understanding (NLU) techniques to enable chatbots to understand user intent and respond accordingly 
• Leverage Generative AI services to enhance chatbot responses with creativity and personalization 
• Develop chatbots for deployment across multiple channels (web, mobile apps, messaging platforms) ensuring a seamless user experience 
• Conduct thorough testing and debugging to ensure high performance and accuracy of conversational AI solutions 
• Monitor and analyze user interactions and chatbot performance to identify areas for improvement and optimization 
• Stay updated on the latest advancements in Conversational AI technologies and best practices.
• Apply Microsoft Foundry methodologies for rapid prototyping, iterative experimentation, and accelerated delivery of AI-driven chatbot solutions
• Build, refine, and scale enterprise-grade chatbot applications using Foundry-aligned engineering practices, reusable components, and standardized deployment workflows

Preferred Qualifications: 

• 3+ years of experience in software development, preferably with a focus on conversational AI or chatbots 
• Deep expertise in Azure Bot Framework v4, specifically utilizing Adaptive Dialogs, Waterfall Dialogs, and middleware customization 
• Strong backend development skills with advanced proficiency in C#, .NET, JavaScript, CSS, HTML for custom bot logic 
• Hands-on experience with Azure Integration Services, using Azure Functions and Logic Apps to orchestrate workflows between the bot and external systems 
• Proven experience with Salesforce API integrations (REST/SOAP), specifically for managing Live Agent handoffs, Knowledge base retrieval, and Case creation 
• Experience configuring Azure Cosmos DB for storing conversation state, user data, and telemetry logs 
• Experience implementing Hybrid AI strategies, bridging classical NLU services (Azure CLU) with Generative AI models (Azure OpenAI/GPT) for fall-back handling or content generation 
• Middleware familiarity, with exposure to MuleSoft or similar ESB platforms for enterprise-grade data exchange 
• Data-driven optimization skills, utilizing Power BI to analyze conversation logs, identify drop-off points, and drive NLU accuracy improvements 
• SDLC leadership experience, including defining CI/CD pipelines for bot deployment across multiple environments (Dev/Test/Prod).
• Hands-on experience working with Microsoft Foundry frameworks, including rapid MVP creation, modular architecture patterns, and AI-driven solution accelerators
• Demonstrated experience building, deploying, and optimizing chatbot applications using Foundry engineering standards and reusable AI components
• Excellent communication, collaboration, and problem-solving skills 
• Ability to work independently and manage multiple projects simultaneously 
• Passion for innovation and a strong desire to push the boundaries of Conversational AI technology 

AI Engineer (1–8 years)

Location: Bellandur, Outer Ring Road, Bengaluru (Work from Office only)

Organization Size: 20 members across functions, and growing

Reports to: Head of Engineering

GetSetYo is a Bangalore-based early-stage travel tech startup, built by internet industry veterans (ex-Makemytrip, Flipkart, Ola, PhonePe, Zynga, MagicPin, etc.) and premier academic institutes (IIT Delhi, IIT BHU, ISB, DCE, NIT Surathkal, etc.), and funded by multiple unicorn founders (of companies such as MakeMyTrip, Zomato, Groww, Udaan, MaMaEarth, etc.) and we’re growing fast. Look us up here - https://www.getsetyo.com/about

We’re building something exciting in the travel tech space and looking for a senior AI Engineer to join our core engineering team in Bangalore.

Who Are You:

• 1–8 years of total software engineering experience, including at least 1 year building and shipping AI/ML or LLM-powered products in production
• Engineering degree from a top-ranked college
• Strong engineering foundation in Python or Java, with the ability to build reliable backend services, APIs, evaluation pipelines, and developer tooling around AI systems
• Hands-on experience with LLM application patterns such as RAG, tool/function calling, structured output generation, vector search, reranking, and agentic workflows
• Familiarity with agent frameworks and orchestration patterns, including multi-step workflows, planner/executor patterns, tool routing, and guardrails
• Working knowledge of MCP (Model Context Protocol) or similar patterns for connecting models to internal tools, data sources, and external systems
• Strong understanding of context engineering, prompt design, and how to manage instructions, conversation state, tools, memory, and retrieved context for consistent model behavior
• Experience with evaluation and observability for AI systems: offline evals, online metrics, regression testing, trace inspection, cost/latency monitoring, and failure analysis
• Comfortable working in a fast-paced startup where you can own problem statements end to end — from prototype to production rollout
• Must have experience using AI-native developer tools such as Claude Code / coding agents / AI-assisted workflows to accelerate delivery

What You’ll Do

• Build and own production-grade AI features across the stack, from experimentation and prototyping to backend integration, deployment, monitoring, and iterative improvement
• Design and implement agentic workflows for real user problems — combining LLM reasoning, retrieval, tool use, business rules, and backend APIs into reliable multi-step systems
• Build and optimize RAG and search systems: document ingestion, chunking strategies, embedding pipelines, vector indexes, hybrid retrieval, reranking, and citation/grounding flows
• Integrate models with internal and external systems through tool calling, APIs, and where relevant MCP-compatible interfaces, so models can safely access the right context and take useful actions
• Drive context engineering for AI products: decide what memory, instructions, retrieved context, tool outputs, and interaction history should be passed to the model at each step for maximum quality and efficiency 
• Build evaluation systems for prompts, agents, and retrieval quality — including benchmark datasets, golden test cases, automated regression checks, and human-in-the-loop review workflows
• Establish observability and debugging for AI pipelines: traces, tool execution logs, latency/cost tracking, hallucination analysis, and failure-mode investigation 
• Help define engineering standards for AI systems across security, guardrails, versioning, rollback, experimentation, and cost-performance tradeoffs

What We Offer:

• AI Impact from Day 1: Lead the development of our core ML capabilities
• Fast Iteration: Weekly releases and direct user feedback
• Collaborative Culture: Flat structure and transparent communication
• Vibrant Office: In-person energy in Bangalore HQ
• Perks: Employee travel discounts and exclusive deals.

Need candidate from those companies which are into Eco-Friendly Packaging.

- The below mentioned Companies are highly Preferred for this Position:

• Huhtamaki
• Amkor
• Manjushree
• Circla
• Fibmold
• Moglix
• Bizongo etc.
• Any company which is into Eco-Friendly Packaging.

- Candidate should have 7+ years of experience in B2B/enterprise sales within the packaging industry, who can close large-scale B2B opportunities in manufacturing, FMCG, pharma, and other relevant sectors.

- Candidate should have Experience of curating pipelines and closing targets at close to 20 % closure rates.

- Ready to travel and be with the client.

- Candidate must have Deep understanding of packaging solutions, materials, manufacturing, and industry trends.

• Roles and Responsibilities:
  
  Hands-on experience on Angular, CSS, Scripting, NodeJs/express
  Experience in Responsive Web, Automation, CI/CD, Github, Microservices, Postgres (or any other RDBMS)
  Experience in AWS (SQS, SNS, Cognito)
  Implementing Observability/Monitoring.
  Strong experience in REST APIs

Job Description:

• Develop, test, and maintain applications to specified designs & standards in Laravel.
• Develop & implement modern web services using service-oriented architecture, RESTful APIs, and SOAP.
• Write and execute unit tests.
• Implement front-end interfaces & experiences with modern HTML/CSS/jQuery.
• Test, troubleshoot, and optimize application components for maximum speed, security, stability, and scalability.

Skills & Experience:

• 4+ years of experience in Laravel.
• Experience in Core PHP using MVC Architecture.
• Ability to write APIs including Restful APIs.
• Knowledge of database operations with MySQL/MariaDB, Stored procedures.
• Knowledge of front-end technologies (HTML5, CSS3, JavaScript, jQuery, etc.).
• Knowledge and experience of OOPS.
• Knowledge of engineering practices like CI-CD.
• Strong documentation, communication, and team collaboration skills.
• Working knowledge of Lumen (preferred).
• Must have full knowledge of latest version of Laravel & PHP

• The candidate should have more than 2+ years of experience in Manual testing, Developing, and executing test cases.
• Minimum 2 years of experience with selenium web driver is required also needs to have strong Java coding skills.
• Selenium with Java, Selenium Eclipse automation, API automation experience is good to have.
• Exposure to working in Agile/Scrum environment.
• Experience in Web Testing and Mobile Testing is a must.
• Understanding of QA metrics and reporting.
• Should have knowledge of Defect Management, Bug life cycle, Performance management.
• Proficient in different types of Testing like Integration, Regression, Sanity, User Acceptance testing, etc.