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We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.

Responsibilities:

Provide exceptional customer service:

·     Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.

·     Respond promptly and effectively to customer concerns, striving to exceed their expectations.

Manage customer relationships:

·     Develop a deep understanding of customer needs, preferences, and pain points.

·     Build and maintain strong relationships with customers, stakeholders, partners, and bank management.

·     Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.

Resolve customer issues:

·     Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.

·     Collaborate with relevant departments to address complex issues and ensure prompt resolution.

·     Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.

Coordinate with internal teams:

·     Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.

·     Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.

·     Share customer feedback with relevant teams to contribute to product/service enhancements.

Excellent communication skills:

·     Exceptional verbal and written communication abilities.

·     Active listening skills to understand customer needs and concerns.

·     Ability to articulate complex ideas and solutions in a clear and concise manner.

·     Strong interpersonal skills:

Passionate about delivering exceptional customer service and exceeding customer expectations.

Ability to empathize with customers and provide tailored solutions to their unique needs.

Problem-solving and conflict-resolution skills:

Willingness to work in a fast-paced and dynamic environment.

Ability to adapt to changing priorities and handle unexpected situations with composure.

Previous customer service experience is preferred but not mandatory.

If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.

Role Description

• Develop the tech stack of Pieworks to achieve the fly-wheel in the most efficient manner
• Focus on standardising the code, making it more modular to enable quick updations
• Integaring with various APIs to provide seamless solution to all stakeholders
• Build a robust node based information tracking & flow to capitalize on degrees of separation between members, candidates
• Bring in new design ideas to make the UI stunning and UX functional i.e one click actionable, as much as possible

 Mandatory Criteria

1. Ability to code in Java
2. Ability to Scale on AWS
3. Product Thinking
4. Passion for Automation

If interested kindly share your updated resume at 82008 31681

Who are we

Davis Index is a leading market intelligence platform and publication that specializes in providing accurate and up-to-date price benchmarks for ferrous and non-ferrous scrap, as well as primary metals. Our dedicated team of reporters, analysts, and data specialists publishes and processes over 1,400 proprietary price indexes, metals futures prices, and other reference data. In addition, we offer market intelligence, news, and analysis through an industry-leading technology platform. With a global presence across the Americas, Asia, Europe, and Africa, our team of over 50 professionals works tirelessly to deliver essential market insights to our valued clients.

What you will do

We are currently seeking experienced and talented reporters for our ferrous scrap, non-ferrous scrap, and steel markets to join our growing editorial team. The ideal candidates should have a minimum of 2-3 years of professional experience in a direct or transferable area of expertise. As a Reporter/Editor, you will play a pivotal role in maintaining our commitment to delivering accurate and comprehensive market intelligence to our clients.

Key Responsibilities:

• Writing and Reporting: Generate insightful and engaging content by reporting on the ferrous and non-ferrous markets, providing in-depth analysis, market reports, and commentary as assigned.
• Price Sourcing and Indexing: Contribute to the creation of proprietary price indexes, ensuring accurate and up-to-date pricing information. Write weekly or daily commentaries on pricing trends.
• Research and Analysis: Conduct in-depth research into market trends and dynamics, delivering market reports that provide valuable insights to our readers.
• Adherence to Best Practices: Follow the Davis Index style guide and adhere to industry best practices in reporting and price sourcing.
• Industry Involvement: Attend industry conferences and events, enhancing your understanding of market dynamics for more informed reporting. 

Qualifications:

Must-Haves:

• A Bachelor's degree or higher.
• Fluent understanding of market economics and proficiency in business reporting style.
• A minimum of 2-3 years of experience as a reporter or writer in a print or online publication, or a demonstrated ability to transfer professional knowledge and experience.
• Comfortable working in a fast-paced, dynamic, and deadline-oriented work environment.
• Proficiency in English and, ideally, additional languages relevant to the regions we serve.
• A deep curiosity about the metals markets.
• Strong communication skills, with the ability to collaborate effectively with global teams.
• Initiative, commitment to excellence, and a desire to grow professionally.

Good to Have: 

• Knowledge of the metals market.
• Experience writing financial and business reports.

What You Get:

• This position offers a great opportunity for independent, achievement-minded individuals looking to join a leading industry company. Davis Index provides competitive compensation, paid vacation days, and significant growth opportunities.

Lead Data Scientist

Location: Mumbai

Application Link: https://flpl.keka.com/careers/jobdetails/40052

What you’ll do

• Manage end-to-end data science projects from scoping to deployment, ensuring accuracy, reliability and measurable business impact
• Translate business needs into actionable DS tasks, lead data wrangling, feature engineering, and model optimization
• Communicate insights to non-technical stakeholders to guide decisions while mentoring a 14 member DS team.
• Implement scalable MLOps, automated pipelines, and reusable frameworks to accelerate delivery and experimentation

What we’re looking for

• 4-5 years of hands-on experience in Data Science/ML with strong foundations in statistics, Linear Algebra, and optimization
• Proficient in Python (NumbPy, pandas, scikit-learn, XGBoost) and experienced with at least one cloud platform (AWS, GCP or Azure)
• Skilled in building data pipelines (Airflow, Spark) and deploying models using Docker, FastAPI, etc
• Adept at communicating insights effectively to both technical and non-technical audiences
• Bachelor’s from any field

You might have an edge over others if

• Experience with LLMs or GenAI apps
• Contributions to open-source or published research
• Exposure to real-time analytics and industrial datasets

You should not apply with us if

• You don’t want to work in agile environments
• The unpredictability and super iterative nature of startups scare you
• You hate working with people who are smarter than you
• You don’t thrive in self-driven, “owner mindset” environments- nothing wrong- just not our type!

About us

We’re Faclon Labs – a high-growth, deep-tech startup on a mission to make infrastructure and utilities smarter using IoT and SaaS. Sounds heavy? That’s because we do heavy lifting — in tech, in thinking, and in creating real-world impact.

We’re not your average startup. We don’t do corporate fluff. We do ownership, fast iterations, and big ideas. If you're looking for ping-pong tables, we're still saving up. But if you want to shape the soul of the company while it's being built- this is the place!

We’re looking for a Java Backend Developer with strong experience in Spring Boot, AWS, and Microservices to join our growing team. If you're passionate about scalable backend systems and love working in a fast-paced environment, we want to hear from you!

What You’ll Bring:

• 4+ years of backend development experience
• Strong hands-on expertise in Core Java and Spring Boot
• Experience designing and developing Microservices architecture
• Solid working knowledge of AWS services
• Familiarity with RESTful APIs, version control (Git), and CI/CD
• Strong problem-solving and debugging skills
• Ability to work independently and in a collaborative team environment
• Immediate joiners are highly preferred

Role Responsibilities: 

• Participate in requirements gathering, identify and document user needs after extensive research through interviews and discussions with target users and stakeholders from the business. 
• Design effective new user experiences as well as improve existing ones. Validate the created User Experiences to meet envisaged goals and stipulated standards. All this should be done within agile sprints.
• You are expected to collaborate across the spectrum with product development and marketing teams to facilitate dissipation of the deeper context of the product being worked upon. 

Expected Expertise: 

• Preferably have a B.Des/DesDegree or equivalent degree with experience in Design industry with an amazing design portfolio. Have 0-3 years of experience in UX Research. 
• A user-centred approach to design with experience in conducting user research 
• Experience in employing any of the relevant research methods: unmoderated sessions, Tree sorts, surveys, A/B tests, ethnographic enquiries, UX heuristics and benchmarking, to name a few.
• Effective Communication and collaboration skills that enable team-members to build robust products from the researched insights.
• Should be eager to see the bigger picture by connecting the dots of the product, users, stakeholders and context.

• Design, develop, test, debug and maintain components of the cloud infrastructure
• Manage operational priorities of the DBaaS
• Establish a process for handling and leading response to security new vulnerabilities
• Lead certification efforts from the security perspective
• Participate in penetration testing efforts
• Design and build DBaaS processes for key management, rotation storage, encryption, and password management

Requirements:

• Strong software design and implementation skills in building infrastructure frameworks
• Experience building and operating extensible, scalable resilient data systems
• Working knowledge of Java and Python Experience using public cloud infrastructure (AWS, GCP, or Azure)
• Containerization tooling (Docker, EKS, Kubernetes)
• Infrastructure as Code Tooling (Example: Terraform, Cloudformation, Etc.)
• Configuration Management Tooling (Ansible, Chef, etc.)
• Automation Scripting (Python preferred)
• Solid understanding of basic systems operations (disk, network, etc)
• Willingness and ability to learn new languages and concepts
• 5+ years of relevant experience

Artifex HR is looking to hire an HR recruiter to manage our recruitment cycle. The job involves identifying potential hires, evaluating, interviewing candidates and post recruitment checks.

JOB RESPONSIBILITES:

- Sourcing candidate CVs from various job portals by posting ads and following up

- Placing job advertisements

- Using company’s database/ reference/ networks & teams

- Pre-screening activities before scheduling of interviews

- Co-ordinating between potential candidates during subsequent rounds

- Making referral checks for the new hires before they’ve been placed with the company

- Finalizing salaries and sending out offer letters to selected candidates

- Ensuring that the candidates join and are given a date of joining

JOB REQUIREMENTS:

- 6 months to 2 years of work experience as an IT Recruiter or similar role

- Experience with IT recruitment is preferred

- Degree in Human Resources Management, Organizational Psychology or relevant field

- Experience with sourcing techniques and familiarity with handling job portals

- Excellent verbal and written communication skills

EXPERIENCE: 6 months to 2 years

SALARY: Up to 20,000 per month