11+ Strategic service management Jobs in India

Job Description

AVP-Professional Services APAC & EMEA

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

Job Title : AI/ML Engineer (Python)

Location : Gurgaon

Experience : 5+ Years and 10+ Years

Role Overview :

We are seeking highly skilled AI/ML Engineers with expertise in Python to join our team in Gurgaon. The ideal candidates will have 5+ Years or 10+ Years of experience in building and deploying AI/ML models, developing scalable solutions, and contributing to cutting-edge machine learning projects.

Key Responsibilities :

• Design, develop, and deploy robust AI/ML models and algorithms to solve real-world problems.
• Collaborate with cross-functional teams to integrate machine learning solutions into production environments.
• Implement data preprocessing, feature engineering, and model optimization techniques.
• Work with large datasets to derive insights and develop predictive models.
• Write clean, efficient, and well-documented Python code.
• Evaluate model performance and fine-tune algorithms for better accuracy and efficiency.
• Research and implement new machine learning methods and technologies.
• Develop and maintain automated pipelines for training, testing, and deploying models.
• Mentor junior engineers (for 10+ Years of experience candidates).

Key Requirements :

Educational Qualification : Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Data Science, or a related field.

Experience :

• For 5+ Years : Proven expertise in AI/ML development with hands-on project experience.
• For 10+ Years : Advanced expertise in AI/ML with a track record of leading complex projects and mentoring teams.

Technical Skills :

• Strong programming skills in Python.
• Expertise in machine learning frameworks like TensorFlow, PyTorch, or Scikit-learn.
• Proficiency in data processing tools such as Pandas and NumPy.
• Experience with cloud platforms (AWS, Azure, or GCP) for deploying models.
• Knowledge of NLP, computer vision, or deep learning techniques is a plus.
• Familiarity with big data tools (e.g., Spark, Hadoop) is advantageous.

Soft Skills :

• Strong analytical and problem-solving abilities.
• Excellent communication and team collaboration skills.
• Ability to adapt to a fast-paced and dynamic environment.

Preferred Qualifications :

• Hands-on experience with MLOps tools and workflows.
• Familiarity with version control systems like Git.
• Exposure to end-to-end product lifecycle from ideation to deployment.

Benefits :

• Competitive salary and performance-based incentives.
• Opportunity to work on cutting-edge AI/ML projects.
• Collaborative and innovative work environment.
• Continuous learning and upskilling opportunities.

Role Overview

We’re looking for an Elixir Developer who is passionate about building scalable, high performance backend systems. You’ll work closely with our engineering team to design, develop, and maintain reliable applications that power mission-critical systems.

Key Responsibilities

• Develop and maintain backend services using Elixir and Phoenix framework.

• Build scalable, fault-tolerant, and distributed systems.

• Integrate APIs, databases, and message queues for real-time applications.

• Optimize system performance and ensure low latency and high throughput.

• Collaborate with frontend, DevOps, and product teams to deliver seamless solutions.

• Write clean, maintainable, and testable code with proper documentation.

• Participate in code reviews, architectural discussions, and deployment automation

Must-Have Qualifications

• 2–4 years of hands-on experience in Elixir (or strong functional programming background).

• Experience with Phoenix, Ecto, and RESTful API development.

• Solid understanding of OTP (Open Telecom Platform) concepts like GenServer, Supervisors, etc.

• Proficiency in PostgreSQL, Redis, or similar databases.

• Familiarity with Docker, Kubernetes, or cloud platforms (AWS/GCP/Azure).

• Understanding of CI/CD pipelines, version control (Git), and agile development.

Good-to-Have Skills

• Experience with microservices architecture or real-time data systems.

• Knowledge of GraphQL, LiveView, or PubSub.

• Exposure to performance profiling, observability, or monitoring tools.

Job Summary:

We are influencemedia.solutions - web3 marketing agency. We are seeking a creative and passionate Video Content Specialist with a strong understanding of storytelling video marketing and the web3 space.

You will be responsible for repurposing or creating original video content from scratch, using the latest trends and memes, to craft engaging short-form videos for YouTube Shorts, TikTok, and Twitter among others.

Key Responsibilities:

● Create and repurpose engaging short-form video content tailored to different social

platforms.

● Break down complex concepts into digestible and entertaining stories.

● Stay up-to-date with social media trends, memes, and video marketing strategies to enhance content relevance and engagement.

● Collaborate with clients and internal teams to understand project objectives and adapt content to meet specific marketing goals.

● Utilize online tools and video editing software to create visually appealing and high-impact videos.

● Optimize video content for social media platforms and platform-specific best practices.

● Work closely with the creative team to align content with brand voice and client expectations.

Qualifications and Requirements:

● Proven experience in creating short-form video content for social media platforms.

● Strong understanding of storytelling, especially translating complex topics into engaging into digestible video content.

● Familiarity with crypto concepts and memes within the web3 space.

● Proficiency in video editing software (e.g., Adobe Premiere, Final Cut Pro, or online tools like Canva, CapCut, etc.).

● Ability to stay on top of social media trends and incorporate relevant memes, audio tracks, and visual styles to increase engagement.

● Strong creative skills, with an eye for design and visual aesthetics.

● Excellent communication skills and the ability to collaborate with teams and clients to execute content that aligns with project goals.

● Ability to work under tight deadlines and manage multiple projects simultaneously.

● Prior experience working with web3 or crypto-related projects is a plus.

Compensation:

We offer a competitive salary based on your production level, proven experience, and ability to deliver high-quality video content for the

web3 audience.

Professional Requirements:

• 2-8 Years professional development experience.
• Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.
• Good understanding of data structures and algorithms.
• Good understanding of high level and low-level design of distributed systems.
• Experience coding in any one of the following Java or Nodejs.
• Experience building highly available distributed systems on cloud infrastructure will be plus.
• Exposure to architectural pattern of a large, high-scale web application.

Requirement/responsibilities: To take a project from scoping requirements through launch of the project. Ownership of product/feature end-to-end for all phases from the development to the production. Ensuring the developed features are scalable and highly available with no quality concerns. Work closely with senior engineers for refining the and implementation. Management and execution against project plans and delivery commitments. Participate in design and code reviews.

• Create various email lists and campaigns
• Create and design various CTAs and email templates
• Test the success of every campaign
• Determine email marketing KPIs
• Develop and present reports on a weekly basis
• Develop a lead generation strategy
• Create smart email lists
• Increase email subscriptions
• Analyze data to get smart insights
• Suggest methods for improvements
• Segment lists based on behaviors like past email engagement and website interactions 
• Develop documentation and road maps for processes, A/B tests, and promotions that succeed through email.
• Generate Positive leads

• A self-driven UI engineer with an eye for detail UI Design and Development
• Build solutions that’ll be used by thousands of enterprises globally
• Meld UX and great looking UI and Wireframe while keeping excellent code quality
• Thrive in a collaborative team environment and work with challenging timelines
• Design and build web apps that are scalable, puts user experience front and center
• Develop modular UI components for company-wide reuse
• Evolve a common design language for UI across apps
• Establish and advocate front-end coding guidelines
• Iterate UI features with high speed
• Work with ambiguous product requirements and shared backend APIs

REQUIREMENT-

• 2-4 years of experience with working on UI frameworks like Angular
• Experience in product companies would be a plus
• Must have a solid understanding of JavaScript and related libs, CSS
• Big plus if familiar with Django, Flask, Postgres, Linux, Git, AWS
• Writing high-performance, reliable and maintainable code
• Ability to define cross-core contracts and bring them to closure through collaboration.
• Analytical and problem-solving skills
• Working knowledge of Git and proficiency with Jenkin

• 3 years experience
• Strong in : HTML/JS/CSS
• Experience with any particular front-end stack like React or equivalent frameworks
• Front-End experience with and without frameworks
• Experience working on front-end graphic systems including canvas, SVG, webGL is a bonus
• Experience working on timeline based animations is a bonus