11+ Strategic service management Jobs in Bangalore (Bengaluru) | Strategic service management Job openings in Bangalore (Bengaluru)

Job Description

AVP-Professional Services APAC & EMEA

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

Strong Product, UI/UX Designer with focus on eCommerce / Quick Commerce

Mandatory (Experience 1) - Must have a 4+ YOE in Product Design, with atleast 2+ years in a early-stage / mid-sized B2C Product startup

Mandatory (Experience 2) - Should have 2+ YOE in an eCommerce / Quick Commerce Company (Past experience considered)

Mandatory (Experience 2) - Expertise in tools like Figma, Sketch, Adobe XD, and others to create high-fidelity wireframes and prototypes

Mandatory (Portfolio) - Strong portfolio of UI + UX Designs (Both needed) for Top B2C eCommerce / Quick Commerce (Including case studies, Wireframing, prototypes, Research etc)

Mandatory (Company) - Good eCommerce / Quick-Commerce Company or Top B2C Fin-Tech Products

Hiring For SDE II - Python (Remote)

The Impact you will create:

• Build campaign generation services which can send app notifications at a speed of 10 million a minute

• Dashboards to show Real time key performance indicators to clients

• Develop complex user segmentation engines which creates segments on Terabytes of data within few seconds

• Building highly available & horizontally scalable platform services for ever growing data

• Use cloud based services like AWS Lambda for blazing fast throughput & auto scalability

• Work on complex analytics on terabytes of data like building Cohorts, Funnels, User path analysis, Recency Frequency & Monetary analysis at blazing speed

• You will build backend services and APIs to create scalable engineering systems.

• As an individual contributor, you will tackle some of our broadest technical challenges that requires deep technical knowledge, hands-on software development and seamless collaboration with all functions.

• You will envision and develop features that are highly reliable and fault tolerant to deliver a superior customer experience.

• Collaborating various highly-functional teams in the company to meet deliverables throughout the software development lifecycle.

• Identify and improvise areas of improvement through data insights and research.

Primary Responsibilities

• End-to-end ownership of product development, from design, through implementation, testing, deployment, and maintenance

• Translating high-level requirements and end-user use cases into design proposals, decomposing complex features into smaller, short-term deliverable tasks

• Maintaining constant focus on scalability, performance and robustness of architecture

• Designing and implementing logging, monitoring and alerting systems for existing and new infrastructure

• Documenting API's and architecture design

• Mentor and guide juniors on their path to become solid developers

  
  
  

What we look for?

• 4+ of industry experience in technical leadership roles

• Solid knowledge of Python, SQL, NoSQL, shell scripting and Linux operating environment

• End-to-end experience in design and development of highly scalable enterprise and cloud data products

• Ability to challenge and redefine existing architecture to create robust, scalable and reliable products

• Hands-on experience with design and troubleshooting of scalable web services, queue based systems, distributed databases and streaming services

• Experience with modern DevOps technologies such as kOps, Kubernetes and Docker, CI/CD, monitoring and autoscaling
  
  
  

• Understand the business and the potential to promote the business and brand.
• Analyzing market and sales information
• Identification of prospective clients.
• Preparing a go-to-market strategy on digital, social media and print media
• Set up a Brand identification strategy and execution plan
• Research competitive products by identifying and evaluating product characteristics, market share, and pricing, and maintaining research databases.
• Tracks product line sales and costs by analyzing data and reviewing the competitor's reach
• Supports sales staff by pre-sales tasks, providing sales data, market trends, forecasts, account analysis, and new product information; relaying customer services requests
• Follow up with Clients through the CEO's contacts
• Website maintenance and press releases
• Marketing collateral – creation and maintenance and presentations
• E – campaign coordination
• Setting up tracking systems for marketing campaigns and online activities
• Reporting to management on marketing and sales activities

About the role: Business Executive Development will be responsible for driving company sales by sourcing new clients, and by convincing existing clients to purchase added offerings. As such, business development executives play an integral role in companies' longevity.

Responsibilities:

• Developing and executing sales plans to meet and exceed monthly and quarterly sales goals
• Identifying new revenue opportunities
• Assisting with marketing and promotional projects
• Negotiating with clients to secure the most attractive prices
• Attending networking activities to research and connect with prospective clients.

Requirements:

• Great networking skills.
• Ability to create actionable marketing strategies
• Leadership and strong communication skills
• Strong customer service skills

Requirements :

- 3+ years of professional software development experience

- 2+ years of object-oriented Java/J2EE hands-on development

- Spring (MVC, IOP/DI, REST, Security) & Hibernate/Spring

- REST web services

- Anyone of the messaging solutions like Kafka, RabbitMQ

Desirables :

- SQL, No SQL concepts

- Experience of Redis or/and Mongo DB

- Agile methodology

- Experience leading or working with cross geography teams

- Unix, shell scripting & Build Systems

Bonus :

- Microservice design and development experience

- Android application development experience

- Experience in performance optimization is an added advantage

- Full SDLC experience (requirements gathering, architecture, development, QA, etc.)

Responsibilities :

- You will be working with the Supply Chain Management team building a leading eCommerce platform for Asian markets

- Order Promising system, promising the order delivery promise date to customer by applying the constraints on current resource availability across different steps in the supply chain. This system needs to scale for thousands of requests per minute with few million seconds of response time

- Warehouse and Inventory Management system, this system needs to scale to processing huge number of orders across different warehouse.

- Transportation and Logistics Management, involves planning and delivery of huge number orders to end customer. This system has the workflows to manage first mile, line haul and last mile delivery to customer

- Inventory Planning, helps in tracking different selling behaviours of the items and triggers / helps planners to replenish, promote, markdown or place inventory at right place to cut down the on hand inventory requirements

- You will be actively involved during the entire technology development lifecycle. Responsibilities will include all aspects from design, coding review, coding, unit testing, end user feedback cycle changes and manging and scaling the system in production.

- Primary role in leading software development teams

- The customized solutions that you will be architecting and developing will also require knowledge and experience with spring / Hibernate, SOAP / REST, microservices and SQL.

- Ability to learn new technologies quickly and willingness to read and digest large existing source code and take ownership on complex component or subsystem to drive improvements and re-architecture

- Work with a team of amazing developers and designers involved in the design and development of global platforms

- Invent and prototype new features, build, test and ship them to customers as SaaS, cloud-based or hosted product platforms

- Drive the implementation of new technologies that improve our ability to build great customers products.

- Participate in a fun, open learning environment with great benefits and smart talented folks that represent among the best globally.

Qualification : 

Mobile App Development:-

We are looking for 2 - 3 years of overall mobile app development experience out of which experience of at least 2+ years in developing native and hybrid mobile applications Should have handled end-to-end designing, development, testing, and deployment on any native Android/iOS platform.

Hands-on experience with native development will add advantage, Angular 6+ Excellent technical knowledge on HTML5, CSS3, JQuery, JQuery Mobile, AJAX, XML, JSON, Java, Bootstrap, PhoneGap, Angular JS.

Should have working experience in consuming Web Service and REST API.

Experience in Business Object Model implementation data integration with JSON/XML Designing and implementing different analytics interfaces such as charts, graphs etc.

Should have knowledge of App signing, publishing to Play-store and iTunes Well versed with code management like GIT, SVN Should be a team player

Roles and Responsibilities:-

• Develop hybrid mobile applications & deliver across the entire app life cycle concept,
• design, build, deploy, test, release to app stores.
• Work directly with the tech team to conceptualize, build, test, and realize products.
• Test the app on devices and Deploy it on Apple Store & Google Play Store.
• Standardizing the platform and in some cases apps to deliver across multiple brands with minimal duplication of effort and Optimizing performance for the apps.