11+ Team Service Management Jobs in Bangalore (Bengaluru) | Team Service Management Job openings in Bangalore (Bengaluru)
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REVIEW CRITERIA:
MANDATORY:
- Strong Customer Success, Large account management Profile
- Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
- Must have 3+ YOE in Team management
- Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
- Must be proficient in CRM and customer success tools
- Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu
PREFERRED:
- Retail, Manufacturing or FMCG
- Candidates for Hyderabad knowing any other south Indian language apart from Telegu
ROLE & RESPONSIBILITIES:
- Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
- Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
- Develop and execute customer success plans, including onboarding, training, and ongoing support.
- Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
- Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
- Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
- Monitor customer health metrics and proactively address any red flags to prevent churn.
- Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
- Stay up-to-date with industry trends and best practices in customer success management.
IDEAL CANDIDATE:
- Bachelor's degree in Business Administration, Accounts, or a related field.
- Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
- Proven track record of managing and retaining high-value customers.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
- Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
- Self-motivated and results-oriented, with the ability to work independently and as part of a team.
- Proficient in CRM software and other customer success tools.
- Ability to travel as needed to meet with customers.
Product Analyst
We are seeking a detail-oriented and analytical Product Analyst to join our team. The ideal candidate will work closely with cross-functional teams to evaluate product performance, conduct user and market research, and translate data into actionable insights.
Roles & Responsibilities
- Conduct market and user research to analyse customer needs, business requirements, and industry trends, translating insights into frictionless customer journeys.
- Define product strategy and contribute to the creation of prototypes, feature concepts, and long-term product roadmaps.
- Collaborate closely with Business, and UX teams to shape product flows and user experiences.
- Partner with Engineering teams to ensure smooth development, execution, and timely product launches.
- Work with the QA team to ensure high-quality product delivery without any issues/defects.
- Manage the full product lifecycle, including ideation, requirements definition, user research, specification writing, testing, and performance tracking.
Desired Skills
- Proactive, solution-oriented mindset with strong ownership of deliverables.
- Strong analytical and problem-solving abilities.
- Excellent written and verbal communication skills, with the ability to articulate ideas clearly and effectively.
Qualifications & Experience
- 0–1 year of product management experience post engineering.
- B.Tech from IITs, NITs, BITS, or other reputed engineering institutions.
- Prior software development experience is an added advantage.
Location
- Bengaluru (Work from office, Full-time)
Compensation
- Competitive, aligned with market standards.
PythonRequirements
- 3+ years work experience with production-grade python. Contribution to open source repos is preferred
- Experience writing concurrent and distributed programs, AWS lambda, Kubernetes, Docker, Spark is preferred.
- Experience with one relational & 1 non-relational DB is preferred
- Prior work in the ML domain will be a big boost
What You’ll Do
- Help realize the product vision: Production-ready machine learning models with monitoring within moments, not months.
- Help companies deploy their machine learning models at scale across a wide range of use-cases and sectors.
- Build integrations with other platforms to make it easy for our customers to use our product without changing their workflow.
- Write maintainable, scalable performant python code
- Building gRPC, rest API servers
- Working with Thrift, Protobufs, etc.
JOB DESCRIPTION:-
- Design, develop, deploy, and support integration solutions using Microsoft BizTalk Server.
- Develop BizTalk artifacts such as schemas, maps, orchestrations, pipelines, and custom components as required.
- Work with business analysts and stakeholders to understand integration requirements and translate them into technical solutions.
- Write and optimize SQL queries, stored procedures, and views for data manipulation, transformation, and retrieval in integration workflows.
- Monitor, troubleshoot, and resolve issues in BizTalk applications and integrations.
- Develop and maintain technical documentation including integration designs, configuration details, and deployment guides.
- Implement best practices for BizTalk development, deployment, and administration.
- Perform unit testing and support system integration testing for BizTalk solutions.
- Collaborate with application and database teams to ensure seamless data integration across systems.
- Participate in upgrades, patching, and migration activities for BizTalk Server environments.
- Provide production support for existing BizTalk integrations, ensuring high availability and performance.
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Java
NodeJS (Node.js)Python
Android Development● Make hands-on contributions to product development via technical design and
coding - all leaders at savage play a hands-on role.
● Nurture a team of talented engineers into a team of high performing, skilled software
engineers.
● Find and hire top talent for your team as per the requirements of the business
● Work closely with the team to architect and develop the best technical design and
approach to solve complex problems
● Take accountability of the overall health of the products you build and predictability
of the deliverables of your team
● Develop the long-term strategy for your systems, while aligning them to the goals of
the organization and translate that into an achievable road map.
● Manage and execute against project plans and delivery commitments.
Experience:
● 6-10 years of industry experience and consumer products is a must
● Have played a Tech Lead role in a high-growth startup or medium-sized
product-focused tech company
● Demonstrated track-record of delivering well-engineered products with modern technologies
● Experience building full-stack applications with hands-on experience in the combination of programming languages
Exposure to multiple cutting edge open-source frameworks required to build microservices architecture
Data AnalyticsThe STPM manages all phases of service delivery including: analysis and design, configuration and build, testing and training, and deployment of solutions and will be accountable for all aspects of project management including all project resources (including partners/subcontractors), project planning, scheduling, risk management, scope management, internal and external communications, status reporting, and resource management (internal and partners).
Responsibilities:
1. Evaluates complex situations using multiple sources of information filters, validates and interpret dynamic material.
2. Manages and appropriately escalates: delivery impediments, risks, issues, and changes associated to the product development initiatives.
3. Ability to lead and motivate cross-functional teams and interact with all levels.
4. Analysis, planning, developing requirements documents, building functional models, developing procedures, developing functional architectures, and other related management and technical duties.
5. Assigns and monitor work of technical personnel, ensuring that project steps are in alignment with business objectives, on-time and within budget.
6. Creates a method of change management including ownership of a documentation, communication plans, process training, etc.
7. Defines project scope, deliverables, roles and responsibilities in collaboration with stakeholders and business partners.
8. Defines, acquires and allocates budget, staff, and other resources necessary to accomplish the goals and/or objectives of the program group/function and monitors performance across resource channels.
9. Designs and implements processes to monitor and control resources, budget, risks and value to Business Objectives.
10. Establishes, plans, and executes major milestone reviews and decision gates to complete the program and project life cycle. Ensures all the required products are produced and reviewed, including the technical leadership of requirements management, design, implementation, system integration, verification, test, quality assurance, delivery, operations, and sustainment of the technical solution.
11. Evaluates technological choices (network/hardware related and technology/code related) by querying providers and understanding enough about implications to make choices for the organization that have an appropriate balance between cost /benefit today and future implications and limitations.
12. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group; developers, product owners, and subject matter experts.
13. Exercises broadly delegated authority for planning, directing, coordinating, administering, and executing many routine and complex projects/programs.
14. Identifies, clarifies and communicates project vision, goals and objectives and how these tie into, support or impedes organizational strategic objectives.
15. Manage scope throughout the project duration. Maintains accurate program estimates, timelines, project plans, status reports.
16. Manages and tracks team velocity, financials, and other KPIs in relation to the plan and published progress reports.
17. Possesses high-level understanding in the areas of web application programming, content management systems, API, database and system design.
18. Provide process improvement recommendations based on best practices and industry standards.
19. Resolves conflicts by demonstrating leadership and appropriate decision-making competencies.
20. Responsible for complex program management tasks and development of standards and processes for scheduling, administration, and accounting.
21. Understands, tracks and articulates issues / risks / action items; work with responsible owners to address the items on a timely basis; update the appropriate stakeholders as needed.
Qualifications:
1. 5-7+ years of Technical Project Manager experience with gradually increasing responsibilities and a demonstrated understanding of Project Management processes, artifacts and tools.
2. A track record as a coach, mentor, and developer of talent.
3. Ability to independently manage the operational aspects of ongoing projects and serves as liaison between project management and project team.
4. An ability to drive to big picture goals and milestones while valuing and maintaining a strong attention to detail.
5. An ability to quickly identify and drive to the optimal solution when presented with a series of constraints.
6. Demonstrated ability in people management, strategic planning, risk management, change management, project management.
7. Excellent judgment, analytical thinking, and problem-solving skills 8. Experience in business process mapping or operational redesign/improvement.
9. Experience working with quality management approaches, techniques, and principles to ensure quality.
10. Full understanding of software development lifecycle best practices 11. Knowledge of both theoretical and practical aspects of project management.
12. Self-motivated individual that possesses excellent time management and organizational skills.
13. Strong cross-functional collaboration skills, relationship building skills and ability to achieve results without direct reporting relationships.
14. Strong oral and written communication skills and the ability to present a polished, professional, and diplomatic image to all stakeholders.
15. Strong sense of personal responsibility and accountability for delivering high quality work.
About Rippling
Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.
By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500).
About the role
We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.
If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!
What you will do
- Take charge of payroll issues for customers from start to finish - while working in a dynamic and fast-paced environment
- Leverage chat, email, and video conferencing functionality to help our customers optimize Rippling to administer payroll processing, quarterly/yearly taxation & filings, and banking & payments inquiries
- De-escalate and resolve issues by leveraging platform and industry expertise
- Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s payroll needs are met
- Build mental muscle and become a product expert - you'll be a go-to resource for both customers and coworkers
- Interact with cross-functional teams to identify areas where we can better serve our customer base through automation or added features
What you will need
- Bachelor's degree or equivalent work experience
- Ability to work 6:30 PM IST, 5:30 AM IST
- Demonstrated experience problem-solving with attention to detail
- Organizational skills and experience improving processes
- Written and verbal communication skills
- Flexibility with changing job duties and responsibilities
- Time management skills and ability to prioritize
- Nice to have (not required): Bilingual in French-English
.NET
C#
Company Overview
CareStack is a complete cloud-based dental software solution for scheduling, clinical, billing, patient engagement, and reporting needs of dental offices of any size - whether it's a single location or a large multi-site DSO with hundreds of locations.
The company was founded in 2015 and the commercial launch was done in early 2018. Since then, more than 1000 offices have chosen CareStack as their single source of truth. This is the fastest growth till date in the dental practice management software market, dominated by 100 year old distribution companies.
More about CareStack
● Rated by independent B2B software reviews and research analysts as the most modern, innovative and customer experience focussed company in the space with the fastest growth in the segment.
● Important strategic go to market partnerships with dental industry leaders like Delta Dental, Darby Dental and several others.
● Venture backed with over $60M raised from leading financial and strategic investors.
● HQ'd in Orlando, FL with offices in Minnesota, Bangalore, Trivandrum and Cochin.
Role Overview
CareStack seeks to hire Software Development Engineer - 1 to build its next generation healthcare platform. You will be reporting to a Staff SDE in your business unit , to develop and release services and solutions for our platform, aligning with your business unit’s goals and objectives.
Key responsibilities
● Technical Design
You can be a specialist in technology areas, but capable of creating complete designs to solve a specific problem that accomplishes a definitive product feature or enables a technical advancement.You should work with your lead to review your design and embrace the feedback
● Process Definition/Adherence
You should deliver estimations, review test scenarios/cases created by QAs in your team, participate in sprint grooming and planning meetings. You must learn, practice and evangelize standard techniques for grooming, defining complexity of stories and estimation.
● Code Quality
At Carestack we believe that your code reflects your character. Code for scale, produce maintainable reusable code. You must commit to clean coding, continuous refactoring to ensure a high level of code quality. Continuously learn, practice and evangelize coding patterns/best practices within and outside your team. You should ensure testability of team functional areas, facilitate integration testing, resolve deep rooted technical issues and proactively collaborate with team members in solving complex problems.
● Team Player
You should proactively communicate to resolve dependencies within and outside the team. Understand organizations culture code and streamline conversations and activities that will further instill this code. Mentor and coach new additions to your team.
● Value/Mission Alignment
Be a champion for CareStack within the Engineering team. Help drive workplace and cultural norms within your business unit that align with CareStack company values.
This role may be for you if you…
● Have an insatiable itch to join and the courage to scale an early-stage technology company.
● Have 2-4 years of experience in building modern day web platforms, using Microsoft technologies on the backend.
● Can be a generalist or specialist with deep understanding of building software components that meet defined requirements, with good understanding of .NET Core/ASP.NET.
● Are proficient in data structures and algorithms, and object oriented analysis and design of software systems.
● Are a backend specialist with good understanding of event driven programming, distributed systems, caching/in-memory computing systems, data modeling for transactional systems.
● Solid understanding of relational and non relational databases including warehouses.Preferably MySQL, MSSQL, Vertica and CosmosDB
● Solid understanding of CI/CD patterns and IaC.
● Expertise in building ETLs in both batch and streaming model.
● Expertise in building and testing APIs and micro services
This role may not be for you if you…
● Don’t have the itch to design solutions and write code and you don’t grab every other opportunity to review and write code.
● Don’t have the fire in you to fight for your design suggestions and debate with logical data points
● Don’t have the trait to be transactional in code reviews/design discussions, accept your mistakes and appreciate better ideas from your peers.
● Haven’t developed the habit of doing objective conversations that are data driven.
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
JavascriptMinimum Four years of experience.
Good for you to have –
Excellent knowledge of architectural/design patterns, data structures and algorithms
Expertise on performance tuning and optimizations.
You will definitely possess these technical skills –
Core skill set (must) : Core Java, Multi-threading, GC, J2EE technologies, REST
Core skill set (must) : RDBMS, Data Modeling, DB tuning
Working Knowledge (must): Server side implementation for highly concurrent and responsive systems.
- Work closely with the Delivery Manager and Sales team to understand client and project requirements and define the scope of the project.
- Prepare test strategy to deliver to the agreed scope within agreed timelines and budgets.
- Work with Delivery Manager and Resource Management Group to build the necessary team, either from the available internal pool or support hiring.
- Work with the Delivery Manager to develop the testing strategy.
- Understand the project delivery governance framework and ensure test planning, execution, and closure are done in accordance with the delivery framework.
- Prepare test plans to include timelines for activities and key milestones.
- Lead a team of 4-5 test engineers and work alongside test architects and SMEs.
- Work allocation to team members and monitoring performance and ensure completion of tasks by team members to agreed timelines.
- Coordinate system/application understanding sessions for team members with relevant client team member(s).
- Work with test architects to design, develop and maintain test automation framework, where required.
- Develop test automation suites, along with team members.
- Review output of team members for test coverage (functional) and in case of test automation framework and suites, review for adherence to good and efficient coding practices and coding standards, reusability, avoid redundancy and duplicity.
- Raise PRs and check-in code and in the process resolve any conflicts and sync issues.
- Ensure efficient versioning and maintenance of test automation code.
- Assist in troubleshooting and resolving technical and non-technical challenges and blockers faced by team members.
- Coaching and leading in practices like Pair Programming, Test-Driven Development (TDD), Behaviour-Driven Development (BDD), Continuous Integration (CI), Continuous Delivery (CD).
- Be the go-to person / first point of contact for any project-related queries or concerns, for both client and internal stakeholders.
- Preparation and distribution of periodic project progress mails and reports to the client and internal stakeholders.
- Risk management – early identification of risks and mitigation, and where required invoke relevant and timely escalation and support.
- Preparation and/or review of documentation, required across all phases of the project.
- Mentor and guide team members in helping them grow professionally.
- Provide feedback about team members to the Delivery Manager for periodic performance appraisal.
Qualification and mandatory experience
- Graduate or Post-graduate, an engineering graduate is desirable but not mandatory.
- Minimum 7 years of total experience in manual and automation testing of which at least 3 years as a hands-on Test Lead with proven experience of leading at least a 3-member team.
Mandatory Skills
- Knowledge of software QA methodologies, processes, and tools for manual and automation testing.
- At least 3 years proven experience of leading a minimum 3-member team in manual and automation testing.
- Experience of working in an Agile environment and delivering in sprints.
- At least 3+ years designing, developing, and maintaining Test Automation frameworks and solutions across various technology stacks and applications for web, mobile, API, and data validation.
- Expert level experience in at least one programming language, Java is preferable but not mandatory
- Expert level experience in debugging.
- Expert level experience in developing web UI test automation suite using Selenium or mobile UI test automation suite using Appium.
- Expert level experience in developing API test automation suite using Rest Assured.
- Raise PRs and merge test automation code.
- Knowledge of CI/CD tools and pipelines.
- Experience in at least one build tool like Jenkins, Maven or Gradle and setting up a build pipeline and integrated testing.
- Code management using Github or SVN.
- Test and defect management using JIRA or any other tool.
- Preparation of test documentation across various phases
- Preparation and distribution of periodic progress reports to internal and external stakeholders
- Excellent verbal and written communication are quintessential.
Desirable Skills
- Junit and TestNG for unit testing.
- Espresso for Android app automation.
- XCUI test for iOS app automation.
- Experience in non-functional testing, e.g., load/soak/performance, security, and accessibility, by using standard and new testing techniques.
- Experience in testing applications across eCommerce, banking, and fintech domains.
Our client manages marketplace for medicine and wellness pro
PythonReact.jsJavaJavascript
MongoDB- Working on the frontend technologies as well as building the APIs that enable them. You will be working closely with the founders, coding and learning as you go.
- Growing and leading the team, as well as influencing the direction of the company. You will have an opportunity to grow exponentially as the company grows in terms of in-depth knowledge, skills and also growth in terms of position and compensation.
- Participating with the senior developer in the entire application lifecycle, designing, coding, testing, debugging to deployment.
- Implementing designs and coordinating the frontend development and required backend for it.
- Working on back-end development tasks and designing architecture for the same.
- Making Efficient usage of database technologies such as MySQL, MongoDB, Elasticsearch, Redis etc. as part of the dev work.
- Performing research and finding opportunities to utilise web development best practices, forming guidelines to improve system productivity, and working on scaling and monitoring.
- Working with cross-functional teams to maintain and make sure the product should be scalable, maintainable and secure.
- Coordinating with multiple junior team members for the development of the tasks & project
- Developing user interface components and implementing them following well-known React.js workflow.
- Architecting the application out in clean MVC kind of architectures in React Native for Android/ iOS app development.
- Developing APIs with MVC frameworks in Java / Python.
- Designing and building REST APIs.
- Building on and maintaining services on cloud platforms.
- Building reusable code and libraries for future use.
What you need to have:
- Bachelor's degree in Computer Science or related field.
- Tier 1 Software companies or Tier 1 startups
- 3+ years of experience working as a Full-stack developer or Backend but knows Frontend technology.
- Proficiency in JavaScript Framework like React and thorough knowledge in CSS skills is an added advantage.
- Built an application from scratch earlier.
- Strong fundamental knowledge of any backend language such as Python, Java etc.
- Experience with Backend Web development.
- Strong computer science fundamentals.
- The ability to own end to end responsibility - right from requirement to release.
- Willingness and enthusiasm drive to learn new technologies.
- The ability to pick the right tools for the job.
- Desire and ability to play different roles as necessary.
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