11+ Team Service Management Jobs in Hyderabad | Team Service Management Job openings in Hyderabad

REVIEW CRITERIA:

MANDATORY:

• Strong Customer Success, Large account management Profile
• Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
• Must have 3+ YOE in Team management
• Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
• Must be proficient in CRM and customer success tools
• Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu

PREFERRED:

• Retail, Manufacturing or FMCG
• Candidates for Hyderabad knowing any other south Indian language apart from Telegu

ROLE & RESPONSIBILITIES:

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

IDEAL CANDIDATE:

• Bachelor's degree in Business Administration, Accounts, or a related field.
• Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
• Proven track record of managing and retaining high-value customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in CRM software and other customer success tools.
• Ability to travel as needed to meet with customers.

To be successful in this role, one must have min. 3 - 7 years of experience in a start-up/product-based software development firm who started his career as a technical recruiter and gradually grew to the stage of handling teams & stakeholders.

Roles & Responsibilities:

• The role is someone needs to contribute 50% IC & 50% team handling.
• Succession Planning & workforce forecast.
• Must ensure the sufficient workforce is available based on business needs at all times.
• Should execute the overall end-end recruitment process with the hiring Manager's & the stakeholder's, must ensure the task is successfully completed either as a Team or IC on a need basis.
• Go-getter person & should be flexible to grow and change in a rapid environment.
• Should be more organized as a team and ready to roll off your sleeves as needed to execute things in different verticals of HR department.

• Min. 3 - 7 years of experience in Technical Recruitment.
• Must have worked in a product based / start-up only are eligible.
• Should have experience in handling Stakeholders & must have exposure in working with Management.
• Should have experience in hiring Tech stacks like Java, Angular, Devops, testing, ABAP and non-tech like PM, BA, Consultants, support, sales etc from Junior to Senior level.
• Expertise in Boolean & X-ray search.
• talented in Headhunting & harvesting.
• Should have handled a team of at least 3 people.
• The right fit is someone who can source quality & qualified sources rather more than quantity.

• Design and update job descriptions
• Source potential candidates from various online channels (e.g., social media and professional platforms like Naukri and Indeed)
• Craft recruiting emails to attract passive candidates
• Screen incoming resumes and application forms
• Interview candidates (via phone, video, and in-person)
• Advertise job openings on the company careers page, social media, job boards, and internally
• Provide shortlists of qualified candidates to hiring managers
• Monitor key HR metrics, including time-to-fill, time-to-hire and source of hire

Requirements and skills

• Proven work experience as an HR Recruiter with a Real Estate background.
• Familiarity with Applicant Tracking Systems and resume databases.
• Experience with sourcing techniques Boolean Search,
• Understanding of referral programs
• Solid verbal and written communication skills

Position Summary

The Management, Orchestration, Visualization and Analytics team is looking for a technically strong UI/UX Engineer who will help develop and enhance the UI features of Manova products and services. Having a background in Cloud services or Network Management is highly valuable.

Responsibilities

• Design user interfaces by creating wireframes and mockups

• Adopt and advocate practices of modern responsive UI designs

• Develop flows using Javascript

• Develop/ enhance UI screens using HTML5, CSS3, React, Angular (or possibly other comparable Javascript technologies)

• Own both development and test automation for the assigned features

• Develop test automation for UI code using Cypress, Jest, React Testing Libraries or other technologies

• Performance tuning of web application with solid knowledge of isolating and debugging a performance problem

• Implement functional flows on a Micro-frontend architecture

• Ensure smooth pipeline runs based on Docker, Kubernetes

• Keep abreast of new front-end technologies and development practices

• Efficiently communicate/collaborate internally at F5

• Participate in defining new software architectures, products and solutions

• Serve as source of technical expertise to a project team and is a mentor for junior staff members

• Proactively identifying and resolving key technical issues

Qualifications

• 10+ years of significant software development and engineering experience.

• Experience of renovating a legacy application to one based on modern UI principles

• Solid hands-on experience in UI and Javascript technologies such as React/Redux, Angular, Knockout, Backbone, JQuery etc

• Solid experience with HTML5, CSS3, LESS, SASS

• Experience with UI Automation and practices to increase efficiency and accuracy of UI development

• Good familiarity with REST services and data formats such as JSON, XML

• BA/BS in computer science or other engineering disciplines

• Expertise with Continuous Integration and Agile development methodology

• Good communication, presentation skills and ability to work well in a development team

• Strong SW engineering and design skills with an eye for details.

• Passion for learning new technologies, and a track record of doing so.

Java with cloud

Our client is looking out for an Associate Architect who has strong experience in to Technology

You will be involving in design, coding &scaling the product.

Collaborate with cross functional teams to solve complex problems.
You will be designing large scale distributed system.

Requirements:

8+ years of hands-on experience in developing, designing & scaling complex systems

Programming experience in Java, spring, Hibernate and MongoDb, micro services

About the Role

The Dremio India team owns the development of the cloud infrastructure and services that power Dremio's Data Lake Engine. With focus on query performance optimization, supporting modern table formats like Iceberg, Deltalake and Nessie, this team provides endless opportunities to to define the products for next generation of data analytics.

In this role, you will get opportunities to impact high performance system software and scalable SaaS services through application of continuous performance management. You will plan, design,  automate, execute the runs followed by deep analysis and identification of key performance fixes in collaboration with developers. Open and flexible work culture combined with providing employees ownership of the work they do will help you develop as a leader. The inclusive culture of the company will provide you a platform to bring fresh ideas and innovate. 

Responsibilities

• Deliver end to end performance testing independently using agile methodologies
• Prepare performance test plans, load simulators and test harnesses to thoroughly test the products against the approved specifications
• Translate deep insight of architecture, product & usage into an enhanced automated performance measurement & evaluation framework to support continuous performance management.
• Evaluate & apply the latest tools, techniques and research insights to drive improvements into a world-class data analytics engine
• Collaborate with other engineering and customer success functions to simulate customer data and usage patterns, workloads to execute performance runs, identify and  fix customer issues and make sure that customers get highly performant, optimized and scalable Dremio experience 
• Analyze performance bottlenecks, root cause issues, file defects, follow up with developers, documentation and other teams on the resolution.
• Publish performance benchmark report based on test runs in accordance with industry standards
• Regularly communicate leadership team with an assessment of the performance, scalability, reliability, and robustness of products before they are exposed to customers
• Analyze and debug performance issues in customer environments.
• Understand and reason about concurrency and parallelization to deliver scalability and performance in a multithreaded and distributed environment.
• Actively participate in code and design reviews to maintain exceptional quality and deepen your understanding of the system architecture and implementation

Basic Requirements

• B.Tech/M.Tech/Equivalent in Computer Science or a related technical field 
• 8+ years of performance automation engineering experience on large scale distributed systems
• Proficiency in any of Java/C++/Python/Go and automation frameworks
• Hands on experience in integration performance automation using CI/CD tools like Jenkins
• Experience in planning and executing performance engineering tasks to completion and taking ownership of performance epics during a set of sprints.
• Experience in designing, implementing, executing and analyzing automated performance tests for complex, production system software.
• Experience in analyzing performance bottlenecks in system, performing root cause analysis, and following issue resolution workflow to tune the system to provide optimized performance
• Ability to derive meaningful insights from the collected performance data, articulate performance findings effectively with senior team members to evaluate design choices.
• Experience with database systems internals, query optimization, understanding and tuning query access plans, and query execution instrumentation.
• Hands on experience of working projects on AWS, Azure and Google Cloud Platform 
• Understanding of distributed file systems like S3 or ADLS or HDFS and HIVE
• Ability to create reusable components to automate repeatable, manual activities
• Ability to write technical reports and summary and present to leadership team
• Passion for learning and delivering using latest technologies
• Excellent communication skills and affinity for collaboration and teamwork
• Passion and ability to work in a fast paced and agile development environment.

Preferred Qualification 

• Hands on experience of multi-threaded and asynchronous programming models
• Hands on experience  in query processing or optimization, distributed systems, concurrency control, data replication, code generation, networking, storage systems

The Job: ReactJs Developer

The Company: Unify Technologies (http://www.unifytech.com/">www.unifytech.com)

What we are looking for: We are interested to hire “ReactJS” candidates who good at coding/programming.

Experience: 2-9 Years

Domain: It’s a product based project

Work Location: Hyderabad

Employment Mode: Permanent

Notice Period: 0-30 Days (Mandatory), Strictly we are looking who can join us as soon as possible who can make it within 30 days atleast.

Interview Available Date and Mode: 20^th July 2019, F2F