11+ Voice of the customer Jobs in Ahmedabad | Voice of the customer Job openings in Ahmedabad

Customer Care Executive – Inbound Process | Ahmedabad

Role Overview:

We are hiring a Customer Care Executive to manage inbound calls & emails, resolve client queries, and deliver excellent customer service.

Responsibilities:

• Handle inquiries via calls/emails & provide timely solutions.
• Identify and assess customer needs to ensure satisfaction.
• Maintain accurate documentation & follow communication guidelines.
• Support clients with clarity, professionalism, and problem-solving skills.

Requirements:

• Graduate/Postgraduate (any field except engineering).
• 0–5 years of client servicing experience (Mutual Fund preferred).
• Fluency in English, Hindi & Gujarati with excellent communication.
• Loyal, honest, decision-maker with a long-term vision.

Responsibilities:

• Conduct Market Research
• Lead Generation
• Email Marketing
• LinkedIn Outreach
• Data Management

Engineering Head / Technology Leader

Experience: 14+ Years

Role Summary

Seeking a senior Engineering Leader to drive technical strategy, lead large engineering teams, and deliver scalable, high-quality software products. The role combines strong people leadership with deep hands-on and architectural expertise.

Key Responsibilities

• Lead and scale a 40+ member engineering team
• Own and execute the technical roadmap aligned with business goals
• Drive AI-driven solutions and modern engineering practices
• Ensure delivery of secure, scalable, high-performance systems
• Mentor leaders, manage hiring, performance, and career growth
• Oversee architecture, code quality, and non-functional standards
• Collaborate with Product, Design, and cross-functional teams
• Champion Agile and DevOps practices

Requirements

• 14+ years in software engineering, 5+ years in leadership
• Strong expertise in Java, Microservices, AWS, Angular, AI
• Experience with Spring Boot, Kafka, Kubernetes, Docker, Cassandra
• Strong system design, security, and distributed systems knowledge
• Excellent communication and stakeholder management skills

What We Offer

• Competitive compensation
• Leadership impact in a high-growth environment
• Collaborative, flexible work culture

Post : Civil Draughtsman

Location : Bodakdev, Ahmedabad

Roles and Responsibilities:

* Using AutoCAD software to create drawings that incorporate exact measurements, calculations, and other construction details.

* Prepare various 2D plans for projects and ensure optimal use of all CAD tools in making draft.

* Creating technical drawings from architects' sketches and specifications.

* Assist departments to prepare engineering sketches for all client proposals and maintain records of all engineering drawings to provide appropriate figures.

* Coordination of Structure, MEP & Architecture Drawings

* Should have drawing experience in High Rise Building

Education & Skills:

* ITI / Diploma in Civil Draftsman

* Good AutoCAD Knowledge

* Architecture analyzing skills

Responsibilities:

• Write and edit high-quality, SEO-friendly content for blogs, social media, and marketing materials.
• Proofread and refine content for clarity, accuracy, and engagement.
• Research industry trends to create relevant and insightful content.
• Collaborate with the marketing team to align content with business goals.
• Manage content schedules and ensure timely delivery.

Requirements:

• Bachelor’s degree in English, Journalism, Marketing, or related field.
• 1 year of content writing experience.
• Strong writing, editing, and research skills.
• Basic knowledge of SEO and digital marketing.
• Ability to adapt writing style for different audiences.

Company: Torrent Power 

Experience: 3 - 8 Years (Relevant)

Location: Ahmedabad (WFO)

Type: Permanent Position (Full Time)

Position: PHP Devops (AM – PHP/Devops)

Skills: Jenkins , GitLab , Sonarqube

CTC: 12 LPA

Notice: 1 Month or less

Job Descriptions-

• Web developer ( PHP - Android / DevOps )
• Must have 3 years of PHP team lead experience
• Must have good experience in PHP and its MVC frameworks
• Experience in MySQL(5.6+) tuning and management
• Experience in developing Continuous Integration/ Continuous Delivery pipelines (CI/ CD). Must have good knowledge and experience of DevOps tools like Jenkins , GitLab , Sonarqube  etc
• Knowledge of Low Code & No code  Mobile Application Development Platform for rapid development , testing & deployment for enterprise mobile application will be an added advantage.
• Good knowledge in web and mobile cybersecurity will be preferred.
• Awareness of various automated testing tools like selenium, j Meter, Unit Testing will be of added advantage
• Should have worked on large scale enterprise application
• Experience in Linux web server management
• Required to have excellent business analysis and system design skills with UI/UX
• Experience in Project and team management

About the profile:

Marut Air Systems Pvt. Ltd. is India's foremost manufacturer of industrial ventilation products. With a flawless track record of achieving a 100% sales conversion ratio, we are recognized for our unrivalled expertise in resolving industrial ventilation challenges. Our highly engineered, cost- effective, and environmentally friendly products have set industry standards and are trusted by leading brands across the nation.

Roles and Responsibilities:

• Convert leads into deals.

• Develop and maintain strong relationships with existing and potential clients

• Conduct technical presentations and product demonstrations to prospective clients.

• Provide technical expertise and guidance to clients regarding our ventilation products.

• Prepare and deliver proposals and quotations to customers, ensuring accuracy and timely response.

• Negotiate contracts and pricing terms with clients to maximize the company's profitability.

• Stay up-to-date with industry trends and developments to identify new business opportunities.

• Maintain strong relationships with existing clients, ensuring their needs are met and expectations exceeded.

• Frequent customer visits required.

Benefits:

• Self-development.

• Exceptional growth in the Ventilation industry.

• Opportunity to meet big industrialists.

• Very comfortable work environment.

• Public relations.

• 100% sales conversion organization.

• Strong work ethics, our employees are our first priority than our customers.

Skills required:

• Groomed and Confident Personality

• Must have excellent verbal and written communication skills

• Email Communication Skills

• Deep knowledge of website development, Facebook marketing, Mail Chimp, Hub Spot, Google Ad words and SEO
• Run PPC campaign and management (other paid campaigns)
• Social Media Strategy
• Promote content online
• Keep an eye on current updates in social media and work accordingly
• Co-ordinate with the US team
• Design Magazine(Vibe and Pac Buzz)
• Portals management
• Write Relevant blogs
• Online Database storage & Management
• Online Reputation Management
• Campaigns on Nearbuy & similar portals
• Coordination with Relevant online portals for banner work
• Coordination with the USA office for research on their localized requirements
• Post-execution performance analysis of the campaign

• Develop, record and maintain cutting edge web-based PHP applications on portal plus premium service platforms
• Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team
• Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications
• Prepare and maintain all applications utilizing standard development tools
• Utilize backend data services and contribute to increase existing data services API
• Lead the entire web application development life cycle right from concept stage to delivery and post launch support
• Convey effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues
• Document the development process, architecture, and standard components
• Coordinate with co-developers and keeps project manager well informed of the status of development effort and serves as liaison between development staff and project manager
• Keep abreast of new trends and best practices in web development