11+ Voice of the customer Jobs in Delhi, NCR and Gurgaon | Voice of the customer Job openings in Delhi, NCR and Gurgaon
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ROLES AND RESPONSIBILITIES:
We are looking for a dynamic, tech-savvy Technical Account Manager who is passionate about emerging technology and dedicated to delivering exceptional customer experiences. As a key member of our global supply team, you will be pivotal in engaging with both prospective and existing clients, particularly with top endemic publisher accounts in the AdTech/Pharma Tech sectors, support the onboarding process, helping customers gain maximum value from our solutions.
- Account management: build and maintain strong, strategic relationships with clients, acting as a trusted technical advisor throughout the onboarding and post-implementation phases
- Onboarding & implementation: support technical onboarding for new clients, managing integrations and ensuring clients are set up for success from day one
- Ongoing client support: act as the primary technical contact for key accounts, troubleshooting issues, and proactively identifying opportunities to drive client satisfaction and retention
- Conduct live demos: present our solutions to prospective clients, emphasizing unique benefits and features, and tailor demos for varying audience levels, with a focus on endemic and top publisher accounts
- Cross-functional collaboration: identify client needs and customise demo experiences for prospective and new clients, ensuring alignment with their goals, particularly with top publisher accounts
- Feedback & reporting: gather insights from client interactions to inform product development. Regularly report on account health, demo success, and product feedback, helping share future enhancement
IDEAL CANDIDATE:
- Total experience 8+ Yrs
- 8+ years of experience as a technical account manager, publisher ops role or similar role, with experience in the AdTech, digital media, programmatic advertising space
- Strong hands-on expertise working with top SSP platforms and publisher accounts
- Strong understanding of programmatic technology, SSPs, and the AdTech ecosystem, comfortable explaining technical concepts in clear, accessible language
- Skilled in building and nurturing client relationships, with a strong commitment to costumer success and satisfaction
- Demonstrated ability to think on your feet, solve technical issues in real time, and effectively address client concerns
- Exceptional presentation skills, with the ability to engage diverse audiences and adapt content to client needs
- Team player with ability to work collaboratively with sales, customer success, and product teams
- Adaptable and able to thrive in a dynamic, fast-paced environment
- Bachelor's degree
PERKS, BENEFITS AND WORK CULTURE:
- Competitive Salary Package
- Generous Leave Policy
- Flexible Working Hours
- Performance-Based Bonuses
- Health Care Benefits
- frames and using Agile methodology.
- Basic Azure server administration - Provide technical help during testing, development, and production.
- Discover, evaluate, and implement new technologies to maximize development efficiency - Design and implement complex, optimized algorithms with minimum time and space complexities
Requirements.
- Experience in .Net web development - Experience with C#, Angular Js, Angular2, SQL.
- Sound understanding of MVC design Pattern
- Strong knowledge/understanding of OOPS concepts
- Experience with tools like Visual Studio, SQL Server, Git
- Good analytical and logical skills.
- Good written and verbal communication skills
- Passion for new technologies and innovations.
- Ability to grasp new concepts quickly.
- Takes initiative to uncover/develop solutions to potential problems
- Ability to take on new projects and easily transition between tasks
- Team player who is receptive to coaching and adaptive to change
- Desire to excel and grow each day
- Strong knowledge of Web APIs, Typescript, ES6, ngrx
Nice to Have
- Experience with of LESS, SASS, GULP and GRUNT.
- Knowledge of VueJS
- .Net Framework and/or .Net Core
- Angular 2+, preferable Angular 10
- Experience with tools like Visual Studio, SQL Server, Git
- Material framework
- SASS
- Good technical aptitude
- Restful APIs
- Data structures and Algorithms
- Azure experience including Azure functions etc.
- Azure Devops
- Worked as a Node.js developer on multiple projects with relevant experience between 1 to 4+ Years.
- Extensive knowledge of Nodejs, JavaScript, APIs, web stacks, libraries, and frameworks.
- Able to work on independent nodejs projects.
- Experience in mongoDB database queries. Able to write and manage complex DB queries .
- Exceptional analytical and problem-solving aptitude.
We are looking for a motivated and talented individual with extensive experience in developing software. You will take an experienced and influential role in contributing to designing, developing and delivering various applications and features to meet performance, scalability and feature requirements in support of the management of unmanned retailing kiosks.
If you want your software to have a long-lasting impact on the business software space, you should consider joining our expanding and exciting organization.
Requirements:
- J2EE - Sprint Boot Microservices
- 2+ years of experience in Java, Spring and Spring boot development (J2EE, J2SE 8)
- Degree, diploma or Certificate in Computer Science or IT.
- Extensive experience with Spring, Spring Boot Micro Services, JPA, Hibernate
- Understanding of Spring Boot 2.x , Microservices and higher with the ability to create an initial project with the correct starter modules.
- Extensive experience in REST and SOAP Webservices Services • Excellent knowledge of databases( PostgreSQL, My SQL)
- Experience in testing tools (JUnit, SOAP UI, Postman)
- Experience in building tools – Maven, Gradle
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Experience in web application servers - Tomcat etc
- Understanding of Agile Development methodology – SCRUM
- Understanding of continuous integration - Jenkins and Code versioning tools - Git
- Act as a point of contact and build influential candidate relationships during the selection process.
- The candidate will be responsible to handle the entire cycle of recruitment and selection under the guidance of Head - HR inclusive of the following but not limiting to:.
- Source/ Screen candidates from job portals and other forums.
- Must have Good Communication Skills
- Freshers may apply
MUST HAVE SKILLS
- CORE JAVA & SQL
Desired Skills
Designing, implementing and delivering high quality Software project in JAVA, SQL / Oracle, J2EE and other JAVA technologies.
Job Responsibilities
Participate in detailed level in design, coding, code walk through, peer code reviews and unit testing, System Testing, UAT, Demos, POCs, installation, maintenance of Software modules.
❑ Ensures the preparation of the following:
▪ Software prototype
▪ System Architecture
▪ Software Design Document
▪ User interfaces to be developed as per UX guidelines
▪ Code files ensuring coding guidelines followed
▪ Code review artefacts during peer code review
▪ Test plan and Test Cases
▪ Installation / Deployment document
▪ Release Document
▪ Technical Documentation
❑ Documents and demonstrates solutions by developing documentations, flowcharts, layouts, diagram, charts, code. comments and clear code; Ensuring that project task are completed in defined effort and timelines ❑ Prepares and installs solutions by determining and designing system specifications, standards & programming.
❑ Testing: Writing of test cases, unit testing, system testing, negative testing
❑ Trouble shooting: Log analysis and database query optimization
❑ Improves operations by conducting system's analysis.
❑ Updates job knowledge by studying state of the art development tools, programming techniques & computing equipment; participates in educational opportunities, reads professional publications & maintains personal networks.
❑ Protects operations by keeping information confidential.
❑ Provides information by collecting, analyzing and summarizing development and service issues. ❑ Develops software solution by studying information needs, conferring with users, studding system flow, data usage and work processes, investigating problem areas, following delivery cycle.
❑ Ensuring that the Newgen quality processes are in place and are followed.Our Client is an IT infrastructure services company, focused and specialized in delivering solutions and services on Microsoft products and technologies. They are a Microsoft partner and cloud solution provider. Our Client's objective is to help small, mid-sized as well as global enterprises to transform their business by using innovation in IT, adapting to the latest technologies and using IT as an enabler for business to meet business goals and continuous growth.
With focused and experienced management and a strong team of IT Infrastructure professionals, they are adding value by making IT Infrastructure a robust, agile, secure and cost-effective service to the business. As an independent IT Infrastructure company, they provide their clients with unbiased advice on how to successfully implement and manage technology to complement their business requirements.
- Generating business with Project and Managed Services
- Driving leads to closure
- Handling Account Management, Upselling and Cross selling
What you need to have:
- Minimum 1 years of working experience on AWS sales
- AWS Certified Cloud Practitioner preferred
- Knowledge of AWS cloud platforms offerings, services, licensing, value proposition and pricing models
- Passionate about self and organisation growth
- Good verbal and written communication skills
- Well versed in customer interactions, meetings and presentations
- Quick and self-learner
- Passionate about technology and its use
- Embrace Challenges and a smart worker
- Team Player, sincere, honest and responsible
BASIC QUALIFICATIONS
- Ability to design for scale
- Implement solutions for broadly defined problems
- Drive best practices and engineering excellence
- Development of code in object oriented languages like C++ and Java and build large scale robust distributed systems
- 3+ years experience building successful production software systems
- A solid grounding in Computer Science fundamentals (based on a BS or MS in CS or related field)
- Experience developing software services and an understanding of design for scalability, performance and reliability.
- Mastery of the tools of the trade, including a variety of modern programming languages (Java, JavaScript, C/C++) and open-source technologies (Linux, Spring)
- Proven ability to work in a fast paced, agile and in an ownership and results oriented culture.
The salary offered would be best in the industry.



