11+ Know your customer Jobs in Kochi (Cochin) | Know your customer Job openings in Kochi (Cochin)

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant

Grade: A1

Role:

• Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Believes and lives the attitude of “Sheer customer delight” – go beyond
• To efficiently adhere to all “company procedures and policies.”
• To work with the team to achieve award winning “customer service.”

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.

Business Development Executive & Manager – IT Infrastructure & Cybersecurity

Solutions

Experience Required

2–6 years of experience in IT Infrastructure / Solutions selling, preferably in Cyber Security,

Cloud, Data Centre Networking, Servers & Storage.

Key Responsibilities

 Identify and create new prospective accounts to expand the customer base.

 Meet and exceed assigned revenue targets through effective sales strategies.

 Develop a basic understanding of products across Cyber Security, Cloud, Data Centre

Networking, Servers & Storage.

 Follow the required sales process diligently to ensure consistency and compliance.

 Maintain accurate and timely entries in the CRM system for pipeline management and

reporting.

 Build strong client relationships through effective communication and interpersonal skills.

 Collaborate with internal teams to ensure smooth delivery of solutions and customer

satisfaction.

Required Skills & Competencies

 Strong ability to generate new business opportunities.

 Goal-oriented mindset with proven ability to meet revenue targets.

 Basic product knowledge in IT Infrastructure domains (Cyber Security, Cloud, Networking,

Servers & Storage).

 Familiarity with sales processes and CRM tools.

 Excellent communication and interpersonal skills.

 Team-oriented with a proactive and positive attitude.

Qualifications

 Diploma or Bachelor’s degree in Business, IT, or related field.

 Demonstrated success in sales roles within IT Infrastructure or related industries

·      A thoroughly experienced OMS resource with preference to Blue Yonder OMS and good exposure in building custom microservices as extension points to OMS possessing good cloud knowledge.

·      Extensive backend development knowledge with core Java/J2EE and Microservice based event driven architecture with a cloud based architecture (preferably AWS)

·      Should be cognizant of key integrations undertaken in eCommerce and associated downstream subsystems which should include but not limited to different Search frameworks, Payment gateways, Product Lifecycle Management Systems, Loyalty platforms, Recommendation engines, Promotion frameworks etc.

·      Recommend someone having a good knowledge of integrations with downstream eCommerce systems like OMS, Store Systems, ERP etc.

·      Any additional knowledge on OMS and Store domains will be additional advantage.

·      Experience in Service Oriented Architecture - Developing/securely exposing/consuming Web Services – RESTful and integrating headless applications.

·      Should be able to understand system end-end, maintain application and troubleshoot issues.

·      Good understanding of Data Structures and Entity models.

·      Should have understanding of building, deploying and maintaining server based as well as serverless applications on cloud, preferably AWS.

·      Expertise in integrating synchronously and asynchronously with third party web services.

·      Good to have concrete knowledge of AWS Lambda functions, API Gateway, AWS.

·      CloudWatch, SQS, SNS, Event bridge, Kinesis, Secret Manager, S3 storage, server architectural models etc.

·      Knowledge on any major eCommerce / OMS platforms will have added advantage.

·      Must have a working knowledge of Production Application Support.

·      Good knowledge of Agile methodology, CI/CD pipelines, code repo and branching strategies preferably with GitHub or Bitbucket.

·      Good knowledge of observability tools like NewRelic , DataDog, Graphana, Splunk etc. with knowledge on configuring new reports, proactive alert settings, monitoring KPIs etc.

·      Should have a fairly good understanding of L3 support processes, roles and responsibilities.

·      Should work closely with counterparts in L1/L2 teams to monitor, analyze and expedite issue resolutions, reduce stereoptypes, automate SoPs or find avenues for the same by being proactive.

Should be flexible to work with overlap with some part of onsite (PST) hours as part of various client meetings and hand offs with Alo client leadership team

Project Manager Company: Voxbay Solutions Pvt Ltd Location: Kochi - Kakkanad Employment Type: Full-time

About Us Voxbay Solutions is a leading provider of innovative business solutions, committed to delivering top-notch services across technology, customer engagement, and enterprise solutions. We believe in empowering businesses with the right tools, strategies, and people to thrive in a competitive world.

Role Overview We are looking for a minimum 5 years of experienced Project Manager to lead and oversee key projects within our organization. The ideal candidate will ensure the successful planning, execution, monitoring, and delivery of projects that align with our strategic goals. This role requires strong leadership, exceptional communication, and proven experience in managing cross-functional teams.

Key Responsibilities

• Lead end-to-end project planning, execution, delivery, and closure.
• Define project scope, objectives, timelines, and resource requirements.
• Coordinate between internal teams, stakeholders, and clients.
• Monitor project performance, ensuring adherence to deadlines, budgets, and quality standards.
• Identify and mitigate risks, manage changes, and resolve project issues.
• Regularly report on project status, progress, and outcomes to leadership and stakeholders.
• Drive process improvements for efficient project delivery.
• Requirements Proven experience as a Project Manager (3–7 years preferred).
• Strong understanding of project management methodologies (Agile, Waterfall, or Hybrid).
• Excellent organizational, time-management, and leadership skills.
• Strong communication and interpersonal abilities.
• Proficiency in project management tools (e.g., Jira, Trello, MS Project, Asana).

• Bachelor’s degree in Business, Engineering, Computer Science, or related field (PMP/PRINCE2 certification is a plus).
• What We Offer Competitive salary and benefits.
• Opportunity to lead impactful projects in a dynamic work environment.
• Collaborative and supportive company culture.
• Continuous professional growth and learning opportunities.

How to Apply: Interested candidates can send their updated resume with the subject line "Application for Project Manager – Voxbay Solutions".

Job Description:

We are looking for a highly skilled and motivated QA Automation Engineer with 5 to 8 years of experience to join our dynamic team. The ideal candidate will have a strong background in automated testing and a passion for ensuring the delivery of high-quality software.

Mandatory Skills:

Automation Testing (Selenium + SpecFlow + C# + TestComplete)

Key Responsibilities:

• Develop and maintain automated test scripts for web and mobile applications.
• Design, implement, and execute test cases for functional, regression, and performance testing.
• Collaborate with development teams to ensure that automated tests are integrated into the continuous integration/continuous deployment (CI/CD) pipeline.
• Troubleshoot, debug, and analyze test failures to ensure issues are resolved promptly.
• Ensure that the quality assurance process is well-documented and adhered to throughout the software development life cycle.
• Review product requirements and provide feedback regarding testability, edge cases, and validation techniques.
• Work closely with developers and product managers to understand project goals and contribute to the overall quality strategy.
• Perform manual testing when necessary and ensure comprehensive test coverage.

Required Skills and Qualifications:

• 3 to 5 years of hands-on experience in QA automation, with strong knowledge of test automation frameworks.
• Proficiency in programming languages such as Java, Python, or JavaScript.
• Experience with automation tools like Selenium, Appium, TestNG, or similar.
• Familiarity with CI/CD tools like Jenkins, Bamboo, or GitLab.
• Strong understanding of Agile methodologies.
• Knowledge of performance testing tools like JMeter or LoadRunner is a plus.
• Good problem-solving skills and the ability to troubleshoot and debug test failures.
• Strong communication skills and ability to work in a collaborative team environment.

Preferred Skills:

• Experience with cloud-based testing (AWS, Azure, Google Cloud).
• Knowledge of API testing using tools like Postman or SoapUI.

• Performs implementation of high level design and specifications.
• Develops low level design, class diagrams, flow charts.
• Performs Unit testing of individually developed components and fix errors, if any
• Assist in preparation of design, technical reference & operational documentation, packaging document in collaboration with the Lead.
• Strives for technology innovation in terms of exploring new and efficient ways of writing code
• Is responsible for writing simple, reusable code by following coding standards
• Ensure proper documentation of implementation and reviews.
• Ensure timely follow ups and escalations with leads with respect to any process gaps/risks/impediments.

• Handling doubt session or query session of the students related to digital marketing at the time of training;
• Well versed with the latest tool and industry updates related to each and every aspect of the digital marketing or as per your expertise area;
• Digital Marketing Certified Associate (Google certification, search and display advertising);
• To Update and ensure all latest trends and best practices are covered in Qualifications and Skills Web;
• Able to give appropriate assignments and projects for the students to make them grow with hands-on experience in digital marketing;
• To deliver course material as per the PreDecided curriculum;
• Should be well versed with all digital marketing concepts and strategies;
• Should have the capability to resolve all the doubts and Handling query sessions for the students;
• Helping students in the practical execution of digital marketing concepts;
• Designing, SEO, SEM Pay per click, Google ads, mobile marketing, SMM, SMO Desired Candidate Profile;
• A personal blog related to digital marketing is a huge plus;
• Provide classroom training to students;
• Help students in learning problem;
• Providing in-class training on digital marketing concepts;
• The experience of the execution of marketing campaigns will be an added advantage.

• Handling doubt sessions of students;
• Well versed in Delivering trial sessions to students;
• Helping learners in the practical execution of the digital concept;
• Should have strong convincing skills;
• Should have clear cut knowledge in all digital marketing strategies;
• Should have strong convincing skills and willing to work on multiple assignments;
• He will provide in-class training on Digital Marketing;
• Notice Period – Immediate Join or Maximum 15 Days;
• Looking for Full Time Employment Candidate;
• Planning and preparing courses and lessons for digital marketing;
• Handling doubt session or query session of the students;
• Continuously improve on teaching methodology to suit model for better student satisfaction;
• Minimum 3 yrs Experience in Digital marketing Industry and 6 months of experience As a Trainer;
• Work Timings- Monday to Friday 8.00am to 6.00pm and Saturday 10.00am to 4.00pm;
• Delivering a demo session to the students.

Required Skills (Technical Competency):

• Solid understanding of Object-Oriented Design and Programming.
• Hands-on experience in Software development in C# [Desktop Applications].
• Strong expertise in OOPS, basic design skills.
• Experience in C#, Winforms is must,
• Knowledge in PRISM, MVVM, LinQ.
• Expertise in multi-threaded programming.
• Strong logical and analytical skills.
• Experience of software development process.
• Expertise in development, testing and debugging skills.
• Knowledge of design patterns and its usage and tools like Visio.
• Experience in UML, SOLID.
• Experience in unit testing frameworks like NUnit.
• Expertise in troubleshooting bugs and finding solutions.
• Strong abstraction, analytical and problem-solving skills.
• Working with multisite teams, Quality conscious and Process Oriented.

Education:
Bachelor’s/ Master’s degree in related field with 2+ years of experience in ERP product sales. .

Skills

• Excellent communication (verbal and written), time management skills, fast learner, self‐ motivated, and comfortable taking initiative and handling multiple projects simultaneously  
• Excellent customer approach, interpersonal and influencing skills
• Proficient and demonstrable experience in prospecting, qualifying, creating value-based demonstrations
• A sales person with a proven, successful background in sales of 2+ years of experience in ERP sales.

• Responsible for New Business Development via prospecting, qualifying, selling and closing software product sales in the Enterprise Division.
• Develop and implement strategy sales in the particular region to maximize growth opportunities, strengthen market share and maximum customer retention.
• Attracting new clients by innovating and overseeing the sales process for the business.
• Responsible for enhancing revenue, within existing and new clients, through continuous client engagement
• Set up meetings with potential clients and listen to their wishes and concerns, Improving sales strategy.
• Research and identify new market opportunities.
• Creates and conducts effective presentation and product demos
• Build & Strengthen market intelligence & sales analytics for identification of opportunities, effective client solutioning and deal conversion.
• Consistently meet and exceed sales targets
• Foster a collaborative environment within the organization.
• Identify trends and customer needs, building a short/medium/long-term sales pipeline in accordance with targets
• Prepare and deliver pitches to potential investors.
• Create and conduct proposal and presentation based on clients’ needs and closing of orders
• Be responsible for conduct webinar about our product.
• Provide timely weekly, monthly and quarterly sales reports
• Client Relationship management

Urgent Hiring Alert

Greetings From INFOX Technologies,

We are seeking a full time/Part time , React.JS Developer to join our team at INFOX Technologies.

Prefers Candidates Residing Kerala

Qualification: BCA,BSC,BTECH

Experience: min 1 Year

Interested candidates can share your resume..