11+ Know your customer Jobs in Kolkata | Know your customer Job openings in Kolkata
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About Hamleys:
Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.
Job Title: Fun Consultant
Grade: A1
Role:
- Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
- Believes and lives the attitude of “Sheer customer delight” – go beyond
- To efficiently adhere to all “company procedures and policies.”
- To work with the team to achieve award winning “customer service.”
Key Responsibilities:
- Contribute to achieve store KPIs.
- Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
- Believes and lives the attitude of “Sheer customer delight” – go beyond
Desired Skills & Abilities
- Superior understanding of Indian retailing and global trends.
- Good communication and interpersonal skills - understand customer needs
- Good at relationship building - conversion to sales
- Ability to follow brand and store guidelines
- Good operations experience – receiving stock, inventory keeping, cash handling etc.
Drive result-oriented digital initiatives in the functional areas of Strategic Planning / S&OP,
Demand planning & forecasting, Logistics/Dispatch planning, Inventory Optimization, Production
planning, Raw Material Planning, Supplier Collaboration & Management.
To conduct discussions/workshops with stakeholders to gain an understanding of the current
business process layout, synthesize business requirements, analyze documents on existing
business processes using business models, and workflow diagrams, bring out key areas requiring
improvement
Providing recommendations on supply chain digital transformation best practices
To be responsible end to end of executing tasks by following up and interacting with various
teams/leaders within the organization.
Prepare compelling business cases and other presentations on key insights and
recommendations to senior stakeholders
Re-engineer processes, develop to-be business landscape, defines KPIs and roadmap to achieve
the desired state
End-to-end ownership of shaping solutions & defining the right approach.
Key Competencies:
Proven experience and knowledge in the areas of supply chain management including (SCM
Analytics transformation, and SCM digital transformation)
Familiar with the next-generation supply chain cloud platforms and data science methods for
predictive and prescriptive analytics in the supply chain domain
Have a deep understanding of end-to-end supply chain/ OTC business processes
Strong hands-on experience and knowledge in the areas of supply chain management ( O2C,
Supply chain, and demand management, SCM transformation, SCM planning, and execution,
etc.)
Experience in leading complex, cross-functional projects/modules from design to implementation
Understanding of general technology trends, recent developments, and their business implications in areas such as the factory of the future, Edge computing, Hybrid cloud,
Automation, Blockchain, IoT, AI/Cognitive, RPA, Analytics
Critical/Innovative Thinking with a machine first mindset
Excellent written and verbal communication and presentation skills.
Project management, Stakeholder Management, Creative problem-solving skills, and excellent communication Skills
Experience in the Retail industry would be an added advantage
Pega Developer:
Total Yrs of Experience: 6 to 7
PEGA Experience: 6 years
Certification:
Must – CSSA or valid CLSA – part 1
Nice to have - CLSA
Job description:
Must
• At least 6+ yrs experience in PEGA implementation
• Hands on experience in OOAD, technical architecture definition
• Working experience on database SQL programming , J2EE
• Experience with BPM implementation methodology like SmartBPM, Scrum and onshore-offshore mode.
• Experience with client facing management role at onsite/offshore
• Experience with estimation
• Experience with project planning, scheduling, risks/issues identification,
• Experience in business development activities like proposal response, solution building, client presentation
• Strong leadership and people management skill
Nice to Have
• Knowledge on DSM, mobile Framework
• Experience with App-server configurations, deployment in complex technical environment
• PMP/Prince II certification
We are looking for an experienced Digital Marketing Executive manager to assist in the planning, execution and optimization of our online marketing efforts. The promotion of products and services through digital channels is a complex procedure with great potential which becomes increasingly useful for companies such as ours. The ideal candidate will have a passion for all things marketing and technology. You will be well-versed in the concepts surrounding digital marketing and how the Internet can become a strong asset to securing growing revenue. You will be tech-savvy and intuitive with great ideas to reinforce our marketing campaign.
Responsibilities
- Plan and monitor the ongoing company presence on social media (Twitter, Facebook etc.)
- Launch optimized online adverts through Google Adwords, Facebook etc. to increase company and brand awareness
- Be actively involved in SEO efforts (keyword, image optimization etc.)
- Prepare online newsletters and promotional emails and organize their distribution through various channels.
- Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, WebTrends etc.)
Requirements
- Should have a minimum 2 years of relevant exp.
- Proficient with Experience with B2C social media, Google Adwords and email campaigns and SEO/SEM
- Advanced knowledge in keyword research
- Advanced knowledge in on-page and off-page optimization
Java
Spring BootRequirements
Java
Angular (2+)
React.jsSKILL AND EXPERIENCE REQUIRED:
- 2+ years of experience in Java skills.
- 2+ years of hands-on HTML5/CSS3 experience.
- Experience with popular JavaScript frameworks such as ReactJs or Angular 2.0; experience preferred.
- Experience of working with HTTP 1.1, and HTTP/2.
- Experience with RESTful APIs and JSON RPC.
- Ability to write clean, bug-free code that is easy to understand and easily maintainable.
- Experience following Git workflows.
- Working knowledge of DevOps tools (e.g., Terraform, Ansible, Jenkins, Kubernetes, Helm and CI/CD pipeline etc.).
JOB DESCRIPTION / ROLES & RESPONSIBILITY
Job Title
Customer Experience Champion
Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore
Salary
INR 4,00,000 – 5,00,000 per annum
Position Summary
As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.
The Objectives of this role include
- Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
- Partner closely with Sales and Operations Team in their respective region
- Ensure timely submission and follow-up on all call information submitted across businesses
- Arrange Client meetings with the Sales Team
- The goal is to help the company grow by bringing in customers and developing business
- Correspondence to clients like clarifications, queries, and other details about our business
- Convincing customers to close the lead and grow the business
- Follow up with the client, may include site visit as well
- Relationship management
- Drive to engage clients on new products and features
- Understanding customer journey thoroughly
- Coordinating customer requests with internal stakeholders (ops team, survey team)
- Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)
Position Responsibility
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company and ask questions to understand customer requirements to close sales
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Directly communicating between the Client and SunEdison’s team and performance management
- Manage and coordinate inter-team-members relationships
- Team level Key Performance Indicators
- Bridge the gap between client, sales team and operations team for Solar Panels
- Noting down customer requests exhaustively
- Ultimate focus on delighting the customer
- Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
- Ensuring all teams deliver to customers in their respective TAT
Position Experience
- Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.
Position Academic Qualification
- Graduation in any discipline.
Desired Technical Skills
- MS Excel tools and Basic CRM Tools
Desired Soft Skills
- Should have attention to detail
- Communication Skills (Verbal and Written)
- Interpersonal Skills
- Analytical & Problem-Solving Skills
Language Proficiency
- English- Must Have
- Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have
JavaSpring BootThe product business has witnessed tremendous growth in last few years with a client base in almost all industries and a footprint across continents. A large credit for the same goes to our young, agile and highly talented engineering team which is continuously adding new features and driving innovations in terms of adopting latest technology best practices and making the product more scalable and stable.
In order to meet the expectations of our rapidly growing client base, we are looking for experienced geeks who will be part of the current product engineering team and help in making the products more scalable by implementing most advanced technologies. We are looking for people with keen interest and demonstrated expertise in Java development, clear focus on working in a product setup, and willingness to work in a start-up environment. With strong entrepreneurial culture at Channelplay and focus on performance-based growth, in terms of financials and career, it's a great opportunity for high performers.
For more details, you can also visit our website on: http://www.channelplay.in/
What's there for you :
- Competitive remuneration
- Quarterly incentive
- Great culture with friendly work environment
- Opportunity to work in AWS Technologies
- Opportunity to get AWS Certified.
Required Skills :
- Core Java (Mandatory)
- Spring boot (Mandatory)
- My SQL (Mandatory)
- Angular (Preferred)
- AWS Technology (Preferred)
- NoSQL - MongoDB (Preferred)
- Open sources - Redis/ Memcached/ RabbitMQ/ Kafka/ ELK (Preferred)
- Git (Preferred).
Roles & Responsibilities :
- Developing software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.
- Determining operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
- Improving effectiveness and efficiency of the existing solutions by conducting systems analysis and recommending changes.
- Learning new and advanced technologies proactively and leading initiatives to implement those technologies in a collaborative manner.
- Acquiring new skills by studying state-of-the-art development tools and programming techniques, and sharing the knowledge with the team.
Laravel
Vue.js
NodeJS (Node.js)React.jsDesirable: Capable of designing any responsive UI; Rational problem-solving approach
Skills Required
- MERN Stack
- Laravel + Vue.js
Requirements
- Realtime application using Pusher/similar services
- Must be familiar with using mostly used design patterns
- Good knowledge of inheritance, use of a single source of truth
- Familiarity with databases MySQL, Redis, MongoDB web servers like Apache and Nginx
- Must have experience of GitHub or GitLab
- Ability to write testable codes and knowledge of CI/CD is a plus
- Excellent problem solving and debugging Skills
- Excellent communication and teamwork skills
- Working Knowledge with Cloud will be an added advantage
- Quick learner
- Great attention to detail
- Organizational skills
- Should be cooperative with colleagues as well as keen to learn new things.
Responsibilities:
- Work with development teams and product managers to implement software solutions
- Design client-server architecture
- Build the front-end of applications through appealing visual design
- Develop and manage well-functioning databases and applications
- Write effective APIs
- Test software to ensure responsiveness and efficiency
- Must have efficient troubleshooting, debug skills
- Create security and data protection settings
- Build features and applications with a mobile responsive design
- Should have the ability to train and mentor fellow associates and trainees
Javascript
MongoDBReact.jsFull Stack Developers at The Seenit Co. are passionate about using technology to create an impact on the world they live in. At Seenit, you will get to collaborate with an accomplished team that loves solving real-world problems. You will get to work on cutting edge projects that will shape the next phase of growth for the global luxury industry.
Seenit’s suite of products enables the leading luxury retailers around the world to transform their customer experience and build loyal relationships with their customers. The apps allow retailers to make use of their existing infrastructure and resources to deliver a truly omnichannel experience in today's rapidly changing world of shopping.
We would welcome someone to the team who:
- Loves to write “clean”, well designed code to solve complex problems
- Can design, develop and test the core product software and databases to ensure strong optimization and functionality
- Is inclined to contribute in all phases of the development lifecycle and takes end to end ownership of the project
- Follows best industry practices
- Is excited to support others to succeed and shine in a collaborative team culture
Your application will require you to have:
- 1+ years of experience in developing web based applications
- Good knowledge of NoSQL databases, and query optimisations
- Experience with MongoDB, Express JS, React JS, Node JS
- Ability to pay attention to UI detail and develop amazing, non-standard user experiences
- Exposure to TypeScript will be plus
- MongoDB for database(NoSQL)
- React JS for web front end(TypeScript)
- Express JS and Node JS for web servers
- AWS is our cloud provider
- Redis for caching
You should work with us because:
- We’re a relaxed diverse group and don’t take ourselves too seriously
- We're creative and want to change the world while we're at it (yes we do!)
- Our products have an international audience and our partners are around the globe
- Team lunches are more frequent than team meetings
- We love to travel and will ask you to take time off to refresh
NodeJS (Node.js)
PythonReact.js
Full Stack Engineer
Front End Technology:
- Minimum 2+ years’ experience in working web development technologies
- Experience writing modular/reusable code and using modern JS frameworks / libraries like
React or other comparable frameworks or toolkits
- Strong expertise with HTML5, CSS, and writing cross-browser compatible code.
. Experience with Responsive Frameworks like Bootstrap / Flex.
- Strong knowledge of Object-Oriented Design concepts.
Back end Technology:
- Have extensive experience in designing a backend stack of the product
- Strong understanding of Data Structures / Algorithms.
- Minimum of 2+ years of experience in Writing Backend Microservices in Node
JS/Python
- Ability to build the product from scratch & drive it to completion
Responsibilities and Duties:
- Design and build a next-generation product that drives the business and meets the functional
needs of our customers and partners.
- Designing overall architecture of the web/ mobile application
- Maintain quality and ensure responsiveness of applications
- Optimize web applications to maximize speed and scale. Support diverse clients from high
powered desktop computers to small footprint mobile devices.
- Write client-side/backend code for web-based applications, create fast, easy-to-use, high
volume production applications, and develop prototypes quickly.
- Build reusable code and libraries for future use
- Develop application code and unit test (Karma, Mocha, Chai).
- Ensuring high performance and security of web apps developed.
Employment Type
Full-time
Job Functions:
- Engineering
- Information Technology
Skills
- Object-Oriented Programming (OOP)
- JavaScript
- Data Structures
- Front-end Development
- Algorithms
- React js
- Express js
- Swagger
- Github
Qualifications
- Experience in building scalable systems.
- Exposure in building and using reusable code and libraries.
- Candidates should proactively keep their knowledge and skills up to date.
- Candidates should be able to work in a fast-paced environment independently and as part of a team.
- Candidates should be able to work in a highly collaborative environment with excellent communication skills.
Other Skills:
- Excellent written and verbal communication skills.
- Ability to work in a dynamic, fast-moving, and growing environment.
- Critical thinker and problem-solving skills. Should be able to strategize immediately.
- Strong knowledge of web application architectures, trends, and emerging technologies.
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