11+ Service design Jobs in Pune | Service design Job openings in Pune

Role & Responsibilities

• Experience 3-4 years (GB03), 5 years (GB04)
• Product design and UX research background with understanding of software development, retail services, and branding
• Must have developed ecosystem maps or service blueprints in different products
• Must have knowledge related to system architecture (either built or designed)
• Education can be bachelor of technology or design; certifications from renowned institutes on Service Design (SDN or NNg UX research certificate). UK institutes offer Masters in Service Design, as well as certificate programs from IITs.
• Good to have is research/awards in service design or service innovation, work as a service designer with early-stage startup

Ideal Candidate

• Strong Service Design /Customer (user) Experience Design profile
• Mandatory (Experience1) - Must have 3+ YOE in Service Design (Customer Experience Design) across Products/Services with strong experience of end-to-end service thinking (beyond just UI/UX)
• Mandatory (Experience 2) - Must have hands-on experience in creating service blueprints, ecosystem maps, and customer journey maps across multiple products or services
• Mandatory (Experience 3) - Strong understanding of software development lifecycle, retail/service ecosystems, with branding and experience consistency principles
• Mandatory (Experience 4) - Must have working knowledge of system architecture (designed or collaborated closely with engineering teams)
• Mandatory (Portfolio) - Strong portfolio showcasing service design projects, including problem framing, research insights, blueprinting, and implementation impact
• Mandatory (Education) - Bachelor’s degree in Design, Technology, or related field (B.Des / B.Tech or equivalent)
• Highly Preferred (Pedigree) - Candidates from NID College are highly preferred
• Preferred (Certifications) - Relevant certifications in Service Design / UX Research from reputed institutes (e.g., SDN, NNg, IIT programs, or equivalent)
• Preferred (Experience 1) - Experience working as a Service Designer in early-stage startups or involvement in service innovation initiatives / awards / research
• Preferred (Experience 2) - Exposure to service design / service management programs from top institutes (IIMs or equivalent

Role & Responsibilities

• Delivers integrated communications solutions, creative platforms and executions
• Realises the strategic direction and creative vision of the agency
• Works closely with the creative department to develop differentiating and original creative concepts and award-winning creative work to impact a client’s business to great effect
• Ensures the best creative resource is allocated to the correct projects by liaising with traffic and project managers
• Takes ownership for the delivery of the client’s brand vision
• Creatively supports the effective use of technology and its applications to solve business problems
• Champions, defines and feeds back on the creative process and output; quality of briefs, regular reviews, feedback channels, creative quality and collaboration
• Proactively identifies opportunities to increase depth and breadth of creative work performed for clients, both from an understanding of the clients business and needs, but also from a knowledge of the industry, innovation and competitors
• Leads the creative team through regular work reviews, check-ins, goal planning and training. Mentors direct reports, creates a supportive culture and encourages people to consistently excel
• Identifies opportunities to create high profile blog posts, industry articles, internal presentations, industry presentations

Ideal Candidate

• Strong Art / Creative Director or Marketing Design Leadership Profile
• Mandatory (Experience 1): Must have 10+ YOE in Graphic Design, Art Direction, Visual Communication, with significant exposure to leading Integrated campaigns across digital and print channels.
• Mandatory (Experience 2): Must have hands-on experience across the full creative lifecycle — from brief and concept through execution, production, and final delivery.
• Mandatory (Skill 1): Must have deep expertise in digital design — websites, landing pages, email campaigns, social media, digital ads, interactive content, and UI/UX for marketing touchpoints.
• Mandatory (Skill 2): Must have strong knowledge of traditional copywriting and a demonstrated ability to integrate copy and design into cohesive creative output.
• Mandatory (Leadership): Must have experience leading and mentoring a creative/design team — conducting regular work reviews, check-ins, goal planning, training, and building a supportive, collaborative team culture.
• Mandatory (Stakeholder Mgmt): Must be comfortable partnering directly with senior marketing leadership (Sr. Director level — Digital Marketing & Operations), project management leads, and a Global Brand Design Manager to ensure all work meets the highest brand standards.
• Mandatory (Market Exposure): Must have experience working with US / European markets — understanding of Western design sensibilities, brand standards, and stakeholder expectations.
• Mandatory (Hands-on Execution): Must be willing and able to step in and design when team capacity is limited, ensuring projects continue moving smoothly.
• Mandatory (Portfolio): Must have a strong portfolio showcasing Marketing Campaigns for large brands across both Digital and Print works

Roles & Responsibilities

• Design and develop intelligent AI-based applications using advanced NLP and LLM techniques to solve real-world business challenges in financial services.
• Build and optimize Retrieval-Augmented Generation (RAG) pipelines leveraging structured and unstructured financial data.
• Integrate and orchestrate LLMs/SLMs for question-answering, summarization, semantic search, and document understanding.
• Develop and maintain RESTful APIs (sync and async) to serve NLP models and chatbot interfaces using frameworks like FastAPI, Flask, etc.
• Should have knowledge of advanced prompting techniques.
• Implement semantic search, hybrid search, and text retrieval systems using Elasticsearch and vector databases (e.g., FAISS, Pinecone, Weaviate).
• Perform NLP tasks such as entity recognition, text classification, intent detection, embedding generation, and sentiment analysis where required.
• Monitor and fine-tune LLM/SLM performance with real-world user data to improve relevance, latency, and accuracy.
• Exposure to LLMOps tools for monitoring, evaluation, and versioning of AI models in production.
• Build, train, and evaluate deep learning models for NLP tasks including classification, NER, summarization, and embedding generation.
• Develop traditional machine learning models (e.g., regression, decision trees, clustering) for structured data analysis and prediction tasks.
• Interact with cross-functional teams to understand system issues and follow up with respective teams to get them fixed.
• Understand and identify areas of improvement across businesses and participate in solution identification and implementation.
• Should be able to work as an Individual Contributor on new and existing projects.
• Positive and problem-solving attitude, must work as an independent contributor.

Ideal Candidate

1.Strong Data Scientist / AI Engineer / Generative AI Engineer profile.

2.Mandatory (Experience 1) - Must have 3+ years of hands-on experience in Data Science, Artificial Intelligence, Machine Learning, Deep Learning, NLP, or Generative AI application development.

3.Mandatory (Experience 2) - Must have strong hands-on experience in Python programming, backend development, API development, and production-grade application support

4.Mandatory (Experience 3) - Must have experience working with Machine Learning and Deep Learning frameworks such as PyTorch, TensorFlow, Keras, or Scikit-learn.

5.Mandatory (Experience 4) - Must have hands-on experience in NLP use cases such as text classification, sentiment analysis, entity recognition (NER), semantic search, embeddings, or document understanding.

6.Mandatory (Experience 5) - Must have experience working with Large Language Models (LLMs) such as GPT, LLaMA, Mistral, Phi, Claude, Gemini, or similar models

.7.Mandatory (Experience 6) - Must have hands-on experience building or implementing Retrieval Augmented Generation (RAG) solutions, vector search, semantic search, or knowledge-based AI applications.

8.Mandatory (Experience 7) - Must have experience with Prompt Engineering and Generative AI frameworks such as LangChain, LangGraph, AI Agents, Azure OpenAI, or similar technologies.

9.Mandatory (Experience 8) - Must have experience developing, consuming, or integrating APIs using Python frameworks such as FastAPI, Flask, or similar technologies.

10.Mandatory (CTC) - The CTC breakup offered will be 75% fixed + 25% variable, as per company policy.

11.Preferred (Experience 1) - Experience with LLMOps/MLOps tools for monitoring, evaluation, experimentation, and versioning of AI models.

12.Preferred (Experience 2) - Exposure to Azure OpenAI, Azure Kubernetes Service (AKS), Kubernetes, cloud-native AI deployments, or distributed systems.

13.Preferred (Experience 3) - Experience working with PostgreSQL, MongoDB, Redis, Kafka, or large-scale data platforms.

14.Preferred (Experience 4) - Familiarity with Docker, Kubernetes, cloud platforms, and scalable deployment architecture.

15.Preferred (Company) - Candidates from AI-first startups, product companies, SaaS organizations, fintech, or data-driven technology companies.

16.Mandatory ( Age ) - Candidate Should be Below 28 Years.

17.Mandatory ( Pedigree) - B.TECH / M.TECH from Tier 1 Colleges (IIT's, NIT's, BITS) are Considered.

Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

•  Experience as a Full Stack Developer or similar role 

  • Familiarity with common stacks
  • Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, JSON, jQuery)
  • Knowledge of multiple back-end languages (e.g., C#, Java, Python) and JavaScript frameworks (e.g., Angular, Node.js)
  • Excellent communication and teamwork skills.
  • Great attention to details, Organizational skills, An analytical mind
  • Degree in Computer Science, or relevant field.

  Responsibilities 

  • Work with development teams and product managers to ideate software solutions
  • Design client-side and server-side architecture
  • Build the front-end of applications through appealing visual design
  • Develop and manage well-functioning databases and applications
  • Write effective APIs
  • Test software to ensure responsiveness and efficiency
  • Troubleshoot, debug and upgrade software
  • Create security and data protection settings
  • Build features and applications with a mobile responsive design.

   

Responsibilities

• Source candidates using a variety of search methods to build a robust candidate pipeline
• Screen candidates by reviewing resumes and job applications, and performing phone screenings
• Take ownership of candidate experience by designing and managing itDevelop job postings, job descriptions, and position requirements
• Perform reference checks as need
• Facilitate the offer process by extending the offer and negotiationg employment terms
• Manage onboarding and new hire process
• Stay abreast of recruiting trends and best practices
• Manage the overall interview, selection, and closing process
• Ensure all screening, hiring, and selection is done in accordance with employment laws and regulations
• Assist in Admin and HR related activities

Key Points:

• Quick Learner
• Smart worker
• Responsible & bumble

Job Type: Full-time

for a great App developer who is proficient React Native. Your primary focus will be on developing user interface components and implementing them following well-known React workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.
Responsibilities and Duties

• Developing new user-facing features using React Native
• Developing apps from scratch or adding modules to the application
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high-quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers
• Needs to have a working knowledge of React Native
• Needs to have a working knowledge of Redux
• Need to know build and deploy methodologies for Android and iOS

Key Skills
React Native, Redux, Next.js, Android, iOS
Required Experience, Skills and Qualifications
Skills

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React Native and its core principles
• Experience with popular React workflows (such as Flux or Redux)
• Familiarity with newer specifications of EcmaScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs and integration
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools such as Git, SVN, and Mercurial

Job Type: Full-time