11+ Help desk Jobs in Delhi, NCR and Gurgaon | Help desk Job openings in Delhi, NCR and Gurgaon
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Job Description
SN
Required Information
Details
1
Role
Service Desk Lead
2
Required Technical Skill Set
Excellent Communication skills.
Team Management,
Process Governance,
Reporting,
Shift & Resource Planning
Desired Experience Range
4-8 Yrs.
Location of Requirement
Noida
Keywords
IT Service Desk, IT Help Desk
Desired Competencies (Technical/Behavioral Competency)
Primary Skills
1.Leadership & People Management - Proven ability to lead large
teams, manage multiple services or 24/7 services, and build a
high-performance culture.
2.Strong knowledge of ITIL framework and service desk
operations.
3.Experience in managing IT support teams (minimum 5+ years,
with at least 2 years in a lead role).
4.Excellent leadership, communication, and problem-solving
skills.
5.Familiarity with ticketing tools (e.g., ServiceNow, Remedy).
6.Ability to handle high-pressure situations and escalations
effectively.
Secondary Skills
1.Previous ITSM / Incident management or Service desk
experience managing cases and troubleshooting incidents
2.Strong knowledge in capacity management, resource planning,
reporting & analytics.
Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)
Job Title: Quality Analyst
Work Location: Gurugram (Onsite)
Education:
- Minimum qualification: Graduate
Experience:
- 2 to 8 years of total work experience
- Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory
Key Responsibilities
- Evaluate live and recorded calls to ensure service quality standards
- Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
- Provide structured and actionable feedback to agents
- Conduct regular call calibration sessions
- Maintain daily/weekly audit count logs
- Ensure adherence to quality frameworks and feedback mechanisms
- Perform DIP checks and maintain accuracy of quality reports
- Prepare quality analysis reports using basic Excel
Required Skills
- Excellent verbal communication in both Hindi and English
- Strong attention to detail and process orientation
- Working knowledge of Basic Excel
- Experience in call audits, feedback processes, and DIP checks
Job Title : Application Developer – SAP ABAP HANA
Location : Noida
Experience : 5+ Years
Job Description :
We are seeking an experienced SAP ABAP Developer with strong expertise in HANA and APO modules. The ideal candidate should have at least 5 years of relevant experience in ABAP development and should be comfortable working on-site from Day 1.
Mandatory Skills : SAP ABAP, HANA, and APO experience.
Key Requirements :
- 5+ years of experience in SAP ABAP development.
- Hands-on experience with SAP HANA and APO (Advanced Planning & Optimization).
- Strong understanding of ABAP coding standards and performance tuning.
PostmanJob Overview
We are looking for a detail-oriented and skilled QA Engineer with expertise in Cypress to join our Quality Assurance team. In this role, you will be responsible for creating and maintaining automated test scripts to ensure the stability and performance of our web applications. You’ll work closely with developers, product managers, and other QA professionals to identify issues early and help deliver a high-quality user experience.
You should have a strong background in test automation, excellent analytical skills, and a passion for improving software quality through efficient testing practices.
Key Responsibilities
- Develop, maintain, and execute automated test cases using Cypress.
- Design robust test strategies and plans based on product requirements and user stories.
- Work with cross-functional teams to identify test requirements and ensure proper coverage.
- Perform regression, integration, smoke, and exploratory testing as needed.
- Report and track defects, and work with developers to resolve issues quickly.
- Collaborate in Agile/Scrum development cycles and contribute to sprint planning and reviews.
- Continuously improve testing tools, processes, and best practices.
- Optimize test scripts for performance, reliability, and maintainability.
Required Skills & Qualifications
- Hands-on experience with Cypress and JavaScript-based test automation.
- Strong understanding of QA methodologies, tools, and processes.
- Experience in testing web applications across multiple browsers and devices.
- Familiarity with REST APIs and tools like Postman or Swagger.
- Experience with version control systems like Git.
- Knowledge of CI/CD pipelines and integrating automated tests (e.g., GitHub Actions, Jenkins).
- Excellent analytical and problem-solving skills.
- Strong written and verbal communication.
Preferred Qualifications
- Experience with other automation tools (e.g., Selenium, Playwright) is a plus.
- Familiarity with performance testing or security testing.
- Background in Agile or Scrum methodologies.
- Basic understanding of DevOps practices.
Data Engineering : Senior Engineer / Manager
As Senior Engineer/ Manager in Data Engineering, you will translate client requirements into technical design, and implement components for a data engineering solutions. Utilize a deep understanding of data integration and big data design principles in creating custom solutions or implementing package solutions. You will independently drive design discussions to insure the necessary health of the overall solution.
Must Have skills :
1. GCP
2. Spark streaming : Live data streaming experience is desired.
3. Any 1 coding language: Java/Pyhton /Scala
Skills & Experience :
- Overall experience of MINIMUM 5+ years with Minimum 4 years of relevant experience in Big Data technologies
- Hands-on experience with the Hadoop stack - HDFS, sqoop, kafka, Pulsar, NiFi, Spark, Spark Streaming, Flink, Storm, hive, oozie, airflow and other components required in building end to end data pipeline. Working knowledge on real-time data pipelines is added advantage.
- Strong experience in at least of the programming language Java, Scala, Python. Java preferable
- Hands-on working knowledge of NoSQL and MPP data platforms like Hbase, MongoDb, Cassandra, AWS Redshift, Azure SQLDW, GCP BigQuery etc.
- Well-versed and working knowledge with data platform related services on GCP
- Bachelor's degree and year of work experience of 6 to 12 years or any combination of education, training and/or experience that demonstrates the ability to perform the duties of the position
Your Impact :
- Data Ingestion, Integration and Transformation
- Data Storage and Computation Frameworks, Performance Optimizations
- Analytics & Visualizations
- Infrastructure & Cloud Computing
- Data Management Platforms
- Build functionality for data ingestion from multiple heterogeneous sources in batch & real-time
- Build functionality for data analytics, search and aggregation
Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare. It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen doctor-patient relationship and enhance the in-clinic experience.
- Marketing for a chain of new model clinics
- Launching of new healthcare delivery models (at home/ mobile services)
- Launching of new products for Chronic & Geriatric segments
- For each initiative -Consulting / Transacting numbers, Revenues andCACs
- Creating brand advocates and running referral campaigns.
- Driving cross-sell/ up-sell campaigns for better customer LTV.
What you need to have:
- MBA from Tier 1 & 2 college
- Min 3 years post MBA experience in marketing
- Expertise in running hyper local / BTL led marketing campaigns.
- Ability to drive footfalls and drive adoption.
- Good know how of the Digital Eco-system, managing geo-targeted or pan national campaigns as and when required.
- Exposure in retail marketing an added advantage.
- A go-getter with ownership and commitment
- Excellent communication skills
.NET
Javascript
HTML/CSS
The Company:
Virtual Engineering Services Pvt. Ltd. (VES) is the exclusive development center for VEST, Inc. USA. We engineer desktop and cloud apps, and enterprise platforms for VEST, Inc. to help create high quality, scalable, cost-effective solutions, and services for major global OEMs. More details, please visit our website : https://www.vestusa.com">https://www.vestusa.com
The Opportunity:
The Opportunity, as a Full Stack Developer, you'll be at the heart of our company - The Engineering Team. You will be the brain behind crafting, developing, testing, going live and maintaining the products. Will help the Quality Assurance Team by squashing those annoying bugs!
Your day-to-day tasks includes:
Required to work in a fast-paced agile environment and with a team of dynamic Software Engineers to develop end-to-end applications/products.
You will develop applications using cutting edge technologies like, Blazor, Microsoft .Net Core, RESTful web services, HTML5, CSS3, JavaScript frameworks, SQL Server etc.
You will use .NET Core using Visual Studio Code as a primary technology to develop applications.
You are always willing to work in a constantly changing world and have ability to adapt to new technologies faster.
What You should have:
You come with a minimum of 2 to 3 years of extensive first-hand work experience in C#, .Net Core, SQL Server, MVC, Razor Pages, JavaScript, CSS, HTML and you must have a sound knowledge of OOPS concepts.
Proven experience WCF, REST APIs, LINQ and the Entity Framework.
Experience in Blazor Web Assembly is a plus.
You can understand customers business requirements, capability to translate those business requirements to technology terms and develop applications.
Detail-oriented, Critical-thinking, Experience with software designing in a test-driven environment.
You have a good understanding on Azure DevOps and Agile methodologies.
Excellent communication Skills both written and oral, and you are a fast learner with an ability to adapt quickly.
Why you must work for VES.
Talented and supportive peers who value your contributions and drive your learning.
Challenging opportunities: Learning happens outside the comfort zone and that is where our team likes to be always pushing the boundaries and growing personally and professionally.
Transparency: an open, honest, and direct communication with co-workers, seniors and even all our senior management is approachable.
PHP
Laravel
CodeIgniter
NodeJS (Node.js)
AngularJS (1.x)Responsibilities:
- Write well designed, testable, scalable and efficient code and oversee assigned programs (e.g. conduct code review) and provide guidance to team members
- Apply design principles to ensure code modularity and error handling at appropriate levels
- Communicate software requirements to development teams
- Evaluate and select appropriate software or hardware and suggest integration methods
- Address technical concerns, ideas and suggestions and provide technological solution to it
- Monitor systems to ensure they meet both user needs and business goals
- Design the overall structure of the platform and oversee programs to ensure the proper implementation of the architecture
Desired Skills and Experience
- 2-7years of relevant experience in an online start-up with a record of substantial achievements
in the specific role
- Strong programming foundation in PHP, MySQL, Oops Concepts and can develop core PHP based applications
- Must have worked on MVC frameworks – Laravel, CodeIgniter, Cake PHP or Zend.
- Experience with JavaScript and jQuery for producing AJAX applications.
- HTML5, CSS3, XML knowledge is mandatory
- Ability to make modifications to the systems with little or no interruption of service
- Solid exposure to API integrations and familiar with various design & architectural patterns
- Understanding fundamental design principles behind a scalable application
- Ability to thrive in a fast-paced, deadline-driven environment
JavascriptHTML/CSS
jQueryHTML/CSS
Adobe Illustrator
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