11+ Help desk Jobs in Pune | Help desk Job openings in Pune

Job Summary:

We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage.

Key Responsibilities:

• Handle inbound calls and manage IT service requests and incidents efficiently

• Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.

• Provide support for client environments including AVDI, Citrix, and Windows-based systems

• Perform basic Windows OS and network connectivity troubleshooting

• Update and maintain Knowledge Base (KB) articles

• Ensure shift adherence and active participation in shift handovers and team huddles

• Collaborate with cross-functional teams for issue resolution

• Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces

• Maintain high levels of customer satisfaction through professional communication and timely resolution

Required Skills:

• Proven experience in a service desk/call center role handling US customers

• Hands-on experience with ITSM tools like ServiceNow, BMC Remedy

• Familiarity with Citrix, AVDI, and Windows troubleshooting

• Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues)

• Excellent verbal and written communication skills

• Ability to work in a night shift and rotational 24x7 schedule

• Strong team collaboration and time management skills

Strong Lead Data Science, / AI Engineer / Machine Learning Engineer profiles.

2

Mandatory (Experience 1) - Must have 10+ years of experience in Data Science, AI/ML or AI Engineering with hands-on experience building production-grade ML systems.

3

Mandatory (Experience 2) - Must have hands-on experience building AI/ML solutions for Credit Risk, Fraud Risk Management (FRM), Collections & Recovery, with proven delivery of business-impacting AI/ML solutions.

4

Mandatory (Experience 3) - Candidate's Current designation must be Lead or above.

5

Mandatory (Experience 4) - Must have strong experience designing and deploying large-scale distributed Machine Learning systems, including model training, fine-tuning, inference, scalable serving, and production deployment.

6

Mandatory (Experience 5) - Strong programming experience in Python, along with exposure to Spark, Kafka, Kubernetes, APIs/Microservices, CI/CD, Feature Store, Model Registry, and Distributed Computing.

7

Mandatory (Experience 6) - Experience designing and deploying Credit Risk Models, Fraud Detection Models, Graph ML, Early Warning Systems, Portfolio Monitoring, Collections Optimization, Propensity Models, and Recovery Forecasting.

8

Mandatory (Experience 7) - Proven experience leading AI/ML teams, owning end-to-end delivery, mentoring engineers, driving cross-functional execution, and managing production AI platforms.

9

Mandatory (Experience 8) – Must have experience working under BFSI governance, including PII handling, auditability, model governance, compliance, secure-by-design architecture, approval workflows, and model risk management practices.

10

Mandatory ( Education ) - B.TECH / M.TECH from Tier 1 Colleges (IIT's, NIT's, BITS) are Considered

11

Mandatory (Age) - Candidate's Age should be below 37 years.

Job Description:

We are looking for a skilled Manual Tester / Test Engineer with 2-4 years of experience to join our dynamic team. The ideal candidate should have a strong understanding of testing methodologies and be able to ensure the quality and performance of our software applications. Exposure to Python full-stack applications will be considered a strong advantage.

Key Responsibilities:

· Design, develop, and execute manual test cases to validate product functionality.

· Collaborate with the development team to identify and resolve bugs and performance issues.

· Analyze test results and communicate them effectively to stakeholders.

· Perform regression, integration, system, and UAT testing.

· Ensure the overall quality of the product by identifying gaps and improvement areas.

· Document test processes, test plans, and test case results.

· Knowledge of Python FullStack Application.

· Work closely with developers, business analysts, and project managers to ensure seamless project delivery.

Qualifications:

· Bachelor's degree in Computer Science, Engineering, or a related field.

· 2-4 years of experience in manual software testing.

· Strong knowledge of software testing life cycle (STLC) and defect life cycle.

· Proficient in writing clear and concise test cases, test plans, and bug reports.

· Experience with bug tracking tools (e.g., JIRA, Bugzilla, etc.).

· Familiarity with Agile/Scrum methodologies.

· Basic knowledge of Python and full-stack applications is an advantage.

· Excellent communication and analytical skills.

· Ability to work both independently and in a team environment.

· Preferred Skills:

· Some exposure to Python full-stack applications (Django, Flask, etc.).

· Understanding of RESTful APIs and backend/frontend testing.

· Familiarity with automation tools like Selenium (bonus but not mandatory).

Must have exp in Django. [ Mandatory]

• The ability to problem-solve and critically think.
• High level of knowledge of Python and the Django framework.
• Familiarity with event driven programming as well as the MVC.
• Good understanding of SQL databases.
• Good understanding of REST APIs.

·        Monitoring the entire customer service process.(US Process)

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 0 to 1.5 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        English should be fluent

Full Stack Developer Job Description

Position: Full Stack Developer

Department: Technology/Engineering

Location: Pune

Type: Full Time

Job Overview:

As a Full Stack Developer at Invvy Consultancy & IT Solutions, you will be responsible for both front-end and back-end development, playing a crucial role in designing and implementing user-centric web applications. You will collaborate with cross-functional teams including designers, product managers, and other developers to create seamless, intuitive, and high-performance digital solutions.

Responsibilities:

Front-End Development:

Develop visually appealing and user-friendly front-end interfaces using modern web technologies such as C# Coding, HTML5, CSS3, and JavaScript frameworks (e.g., React, Angular, Vue.js).

Collaborate with UX/UI designers to ensure the best user experience and responsive design across various devices and platforms.

Implement interactive features, animations, and dynamic content to enhance user engagement.

Optimize application performance for speed and scalability.

Back-End Development:

Design, develop, and maintain the back-end architecture using server-side technologies (e.g., Node.js, Python, Ruby on Rails, Java, .NET).

Create and manage databases, including data modeling, querying, and optimization.

Implement APIs and web services to facilitate seamless communication between front-end and back-end systems.

Ensure security and data protection by implementing proper authentication, authorization, and encryption measures.

Collaborate with DevOps teams to deploy and manage applications in cloud environments (e.g., AWS, Azure, Google Cloud).

Qualifications:

Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).

Proven experience as a Full Stack Developer or similar role.

Proficiency in front-end development technologies like HTML5, CSS3, JavaScript, and popular frameworks (React, Angular, Vue.js, etc.).

Strong experience with back-end programming languages and frameworks (Node.js, Python, Ruby on Rails, Java, .NET, etc.).

Familiarity with database systems (SQL and NoSQL) and their integration with web applications.

Knowledge of web security best practices and application performance optimization.

Title: Full Stack Developer: MERN/MEAN 
Experience:3 - 6 years 

Location: Gurgaon / Hyderabad 

Salary: Competitive as per Industry Standard

We are searching for a talented and experienced web application developer to join a highly agile/scrum development team to develop our next-generation data analytics applications. This is a senior technical role and the successful candidate must demonstrate a proven track record of developing enterprise-grade web front-end using technologies such as MEAN stack, JavaScript, Ajax, and JSON.

Primary responsibilities include:

• Lead and develop web applications and data visualizations for our big data analytics platform. 
• Develop Proof-of-Concept and prototype applications using new technologies and frameworks. In addition to collaborating with internal teams and clients to create innovative solutions. 
• Help establish GUI best practices and JavaScript frameworks for web development
• Provide technology and implementation expertise to domains, projects, or clients 
• Maintain leading-edge knowledge in emerging technologies and frameworks; participate in knowledge sharing and lessons learned sessions from project experiences 

What you need for this position: 

• 3+ Years of relevant experience. 
• Hands-on Expertise in javascript-based frameworks and technologies such as ExpressJS, Angular (all versions), and NodeJS. 
• Experience in building high-performance multi-user web-scale applications and portals. ● Familiarity with visualization libraries like D3 JS, Kibana, etc. 
• Proven experience in developing software using the Agile/SCRUM development methodology. 
• command of web standards, CSS-based design, and cross-browser compatibility. 
• Attention to detail, Dedication, and Problem Solving skills. 
• Knowledge of Elasticsearch, Neo4j / VoltDB / MongoDB / Redis is good to have. 
• Good understanding of developer tools and DevOps such as Git, Ansible, cloud platforms such as AWS, Docker, etc is good to have. 
• Preferred, not mandatory - Prior experience in mobile development (Hybrid app- Ionic/Cordova, React Native)

Our perfect candidate is someone who:

•  Is proactive and an independent problem solver
•  Is a constant learner. We are a fast-growing company. We want you to grow with us!
•  Is a team player and a good communicator

We work in a project based environment, so each project (research assignment) would not last for more than 3-4 weeks. Research assignments would primarily focus on B2B respondents/ prospects and the candidate will be required to call-up these respondents/prospects and convince them to participate in our research surveys further take them through the questionnaire and capture responses over the phone.

- Primarily will be involved in generating Leads over the phone with national and international respondents.

- Perform secondary research, and generate leads using various tools, directories and websites.