11+ Help desk Jobs in Kolkata | Help desk Job openings in Kolkata

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A3

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 1 years to 2 years, especially in Voice process.

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A4

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 3 years to 5 years, especially in Voice process.

• Experience using AWS (that’s just common sense)
• Experience designing and building web environments on AWS, which includes working with services like EC2, ELB, RDS, and S3
• Experience building and maintaining cloud-native applications
• A solid background in Linux/Unix and Windows server system administration
• Experience using https://www.simplilearn.com/tutorials/devops-tutorial/devops-tools" target="_blank">DevOps tools in a cloud environment, such as Ansible, Artifactory, https://www.simplilearn.com/tutorials/docker-tutorial/what-is-docker-container" target="_blank">Docker, GitHub, https://www.simplilearn.com/tutorials/jenkins-tutorial/what-is-jenkins" target="_blank">Jenkins, https://www.simplilearn.com/tutorials/kubernetes-tutorial/what-is-kubernetes" target="_blank">Kubernetes, Maven, and Sonar Qube
• Experience installing and configuring different application servers such as JBoss, Tomcat, and WebLogic
• Experience using monitoring solutions like CloudWatch, ELK Stack, and Prometheus
• An understanding of writing Infrastructure-as-Code (IaC), using tools like CloudFormation or Terraform
• Knowledge of one or more of the most-used programming languages available for today’s cloud computing (i.e., SQL data, XML data, R math, Clojure math, Haskell functional, Erlang functional, Python procedural, and Go procedural languages)
• Experience in troubleshooting distributed systems
• Proficiency in script development and scripting languages
• The ability to be a team player
• The ability and skill to train other people in procedural and technical topics
• Strong communication and collaboration skills

As a special aside, an AWS engineer who works in DevOps should also have experience with:

• The theory, concepts, and real-world application of Continuous Delivery (CD), which requires familiarity with tools like AWS CodeBuild, AWS CodeDeploy, and AWS CodePipeline
• An understanding of automation

Job Title: HR Recruiter

Location: Chinarpark, Kolkata

Salary: Up to ₹15,000 per month

Job Type: Full-time

Gender Preference: Male Candidate

Our key business verticals include:

• Sportiqo Fitness – A modern fitness and wellness brand.
• Anytime Fitness – A global fitness franchise promoting a healthy lifestyle.
• LawCatalyst – A legal consulting and corporate compliance firm.
• Eventigo – A creative event management and corporate branding division.
• Being Iban Media & Entertainment – Specializing in media production, promotions, and digital content.
• Being Iban Academy – Focused on professional training and skill development.

Being Iban Pvt. Ltd. offers a dynamic work culture with opportunities to grow and collaborate across diverse industries.

About the Role

We are looking for a dynamic and result-oriented HR Recruiter to manage the end-to-end hiring process across our various business units. The ideal candidate should have strong communication skills, a confident personality, and hands-on experience in recruitment. Immediate joiners preferred.

Key Responsibilities

• Handle the entire recruitment cycle — sourcing, screening, interviewing, and onboarding.
• Onboard Candidates on their Day 1.
• Source candidates via job portals, social media, referrals, and professional networks.
• Coordinate and schedule interviews with concerned department heads.
• Ensure timely closure of open positions and maintain recruitment trackers.
• Maintain candidate databases and generate hiring reports.
• Assist in onboarding documentation and HR coordination activities.
• Provide an excellent candidate experience throughout the process.

• Meet the Targeted Deadlines to fill the position.

Requirements

• Bachelor’s degree in Human Resources or a related field.
• 2–4 years of experience in recruitment (preferably in multi-sector hiring).
• Excellent communication and interpersonal skills.
• Presentable personality with a professional attitude.
• Ability to multitask and meet deadlines.
• Immediate joiners preferred.
• Male candidate only.

Hiring for International BPO Sales Executive for Inbound Process

Must have experience in sales for at least 1 yr in any International Outbound BPO

Process - Travel Sales (US Shift)

Role: Need to handle inbound calls related to Flight booking, car rentals, hotel booking from US customers and convert those calls into sales

Location: Ecospace Business Park (Kolkata)

Salary - upto 25k plus Incentives upto 5 'lac

**Looking for immediate Joiner**

**Ready to work in Night Shift**

**Must have exp in US Sales Process**

**Freshers are Welcome**

Interested one can connect Uzma

We are looking for a professional in Quality Assurance to join our team.

In this role, you will be responsible for designing and implementing test plans to improve the usability of our products

The QA Tester works with the development team and other QAs to test software functionality, identify errors, and troubleshoot any issues with the software code.

Apply now for the role of QA (Software Tester) at Codebuddy, which is opening doors for skilled, energetic individuals looking to grow exponentially in their careers.

A successful QA (Software Tester) should be hard-working, have a strong working knowledge of software code and testing methodologies, and be a team player.

Responsibilities:

• Designing test plans, scenarios, scripts, and procedures.
• Executing tests on source code.
• Analyzing test results and reporting to the development team.
• Working with the development team to correct bugs and errors.
• Performing routine inspections and quality tests.
• Preparing and implementing quality assurance policies and procedures.
• Identifying and resolving workflow and production issues.
• Ensuring that standards and safety regulations are observed.
• Addressing and discussing issues and proposed solutions with superiors.
• Documenting quality assurance activities and creating audit reports.
• Making recommendations for improvement.
• Creating training materials and operating manuals.

When You Need To Apply (Technical Competency) :

• A Bachelor’s degree in Computer Science, Engineering, or a related field.
• Minimum 3 years experience in QA testing.
• Should have experience or knowledge in Automation testing
• Good working knowledge of test management software, programming languages, and QA methodologies.
• Familiarity with Agile frameworks and regression testing is a plus.
• Ability to document and troubleshoot errors
• Good teamwork and critical thinking skills.
• Excellent data collection and analysis skills.
• Strong attention to detail.

Senior ETL developer in SAS

We are seeking a skilled and experienced ETL Developer with strong SAS expertise to join

our growing Data Management team in Kolkata. The ideal candidate will be responsible for

designing, developing, implementing, and maintaining ETL processes to extract, transform,

and load data from various source systems into Banking data warehouse and other data

repositories of BFSI. This role requires a strong understanding of Banking data warehousing

concepts, ETL methodologies, and proficiency in SAS programming for data manipulation

and analysis.

Responsibilities:

• Design, develop, and implement ETL solutions using industry best practices and

tools, with a strong focus on SAS.

• Develop and maintain SAS programs for data extraction, transformation, and loading.

• Work with source system owners and data analysts to understand data requirements

and translate them into ETL specifications.

• Build and maintain data pipelines for Banking database to ensure data quality,

integrity, and consistency.

• Perform data profiling, data cleansing, and data validation to ensure accuracy and

reliability of data.

• Troubleshoot and resolve Bank’s ETL-related issues, including data quality problems

and performance bottlenecks.

• Optimize ETL processes for performance and scalability.

• Document ETL processes, data flows, and technical specifications.

• Collaborate with other team members, including data architects, data analysts, and

business users.

• Stay up-to-date with the latest SAS related ETL technologies and best practices,

particularly within the banking and financial services domain.

• Ensure compliance with data governance policies and security standards.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Proven experience as an ETL Developer, preferably within the banking or financial

services industry.

• Strong proficiency in SAS programming for data manipulation and ETL processes.

• Experience with other ETL tools (e.g., Informatica PowerCenter, DataStage, Talend)

is a plus.

• Solid understanding of data warehousing concepts, including dimensional modeling

(star schema, snowflake schema).

• Experience working with relational databases (e.g., Oracle, SQL Server) and SQL.

• Familiarity with data quality principles and practices.

• Excellent analytical and problem-solving skills.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Experience with data visualization tools (e.g., Tableau, Power BI) is a plus.

• Understanding of regulatory requirements in the banking sector (e.g., RBI guidelines)

is an advantage.

Preferred Skills:

• Experience with cloud-based data warehousing solutions (e.g., AWS Redshift, Azure

Synapse, Google BigQuery).

• Knowledge of big data technologies (e.g., Hadoop, Spark).

• Experience with agile development methodologies.

• Relevant certifications (e.g., SAS Certified Professional).

What We Offer:

• Competitive salary and benefits package.

• Opportunity to work with cutting-edge technologies in a dynamic environment.

• Exposure to the banking and financial services domain.

• Professional development and growth opportunities.

• A collaborative and supportive work culture.

We are a rapidly expanding global technology partner, that is looking for a highly skilled Senior (Python) Data Engineer to join their exceptional Technology and Development team. The role is in Kolkata. If you are passionate about demonstrating your expertise and thrive on collaborating with a group of talented engineers, then this role was made for you!

At the heart of technology innovation, our client specializes in delivering cutting-edge solutions to clients across a wide array of sectors. With a strategic focus on finance, banking, and corporate verticals, they have earned a stellar reputation for their commitment to excellence in every project they undertake.

We are searching for a senior engineer to strengthen their global projects team. They seek an experienced Senior Data Engineer with a strong background in building Extract, Transform, Load (ETL) processes and a deep understanding of AWS serverless cloud environments.

As a vital member of the data engineering team, you will play a critical role in designing, developing, and maintaining data pipelines that facilitate data ingestion, transformation, and storage for our organization.

Your expertise will contribute to the foundation of our data infrastructure, enabling data-driven decision-making and analytics.

Key Responsibilities:

• ETL Pipeline Development: Design, develop, and maintain ETL processes using Python, AWS Glue, or other serverless technologies to ingest data from various sources (databases, APIs, files), transform it into a usable format, and load it into data warehouses or data lakes.
• AWS Serverless Expertise: Leverage AWS services such as AWS Lambda, AWS Step Functions, AWS Glue, AWS S3, and AWS Redshift to build serverless data pipelines that are scalable, reliable, and cost-effective.
• Data Modeling: Collaborate with data scientists and analysts to understand data requirements and design appropriate data models, ensuring data is structured optimally for analytical purposes.
• Data Quality Assurance: Implement data validation and quality checks within ETL pipelines to ensure data accuracy, completeness, and consistency.
• Performance Optimization: Continuously optimize ETL processes for efficiency, performance, and scalability, monitoring and troubleshooting any bottlenecks or issues that may arise.
• Documentation: Maintain comprehensive documentation of ETL processes, data lineage, and system architecture to ensure knowledge sharing and compliance with best practices.
• Security and Compliance: Implement data security measures, encryption, and compliance standards (e.g., GDPR, HIPAA) as required for sensitive data handling.
• Monitoring and Logging: Set up monitoring, alerting, and logging systems to proactively identify and resolve data pipeline issues.
• Collaboration: Work closely with cross-functional teams, including data scientists, data analysts, software engineers, and business stakeholders, to understand data requirements and deliver solutions.
• Continuous Learning: Stay current with industry trends, emerging technologies, and best practices in data engineering and cloud computing and apply them to enhance existing processes.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Data Science, or a related field.
• Proven experience as a Data Engineer with a focus on ETL pipeline development.
• Strong proficiency in Python programming.
• In-depth knowledge of AWS serverless technologies and services.
• Familiarity with data warehousing concepts and tools (e.g., Redshift, Snowflake).
• Experience with version control systems (e.g., Git).
• Strong SQL skills for data extraction and transformation.
• Excellent problem-solving and troubleshooting abilities.
• Ability to work independently and collaboratively in a team environment.
• Effective communication skills for articulating technical concepts to non-technical stakeholders.
• Certifications such as AWS Certified Data Analytics - Specialty or AWS Certified DevOps Engineer are a plus.

Preferred Experience:

• Knowledge of data orchestration and workflow management tools
• Familiarity with data visualization tools (e.g., Tableau, Power BI).
• Previous experience in industries with strict data compliance requirements (e.g., insurance, finance) is beneficial.

What You Can Expect:

- Innovation Abounds: Join a company that constantly pushes the boundaries of technology and encourages creative thinking. Your ideas and expertise will be valued and put to work in pioneering solutions.

- Collaborative Excellence: Be part of a team of engineers who are as passionate and skilled as you are. Together, you'll tackle challenging projects, learn from each other, and achieve remarkable results.

- Global Impact: Contribute to projects with a global reach and make a tangible difference. Your work will shape the future of technology in finance, banking, and corporate sectors.

They offer an exciting and professional environment with great career and growth opportunities. Their office is located in the heart of Salt Lake Sector V, offering a terrific workspace that's both accessible and inspiring. Their team members enjoy a professional work environment with regular team outings. Joining the team means becoming part of a vibrant and dynamic team where your skills will be valued, your creativity will be nurtured, and your contributions will make a difference. In this role, you can work alongside some of the brightest minds in the industry.

If you're ready to take your career to the next level and be part of a dynamic team that's driving innovation on a global scale, we want to hear from you.

Apply today for more information about this exciting opportunity.

Onsite Location: Kolkata, India (Salt Lake Sector V)

About the company:

NowPurchase is transforming the 140B$ Metal Manufacturing industry. The metal industry forms the backbone of the economy and the fundamental block of the physical world - be it transportation, construction and every machinery. NowPurchase is building a rich, digital marketplace where Metal Manufacturers can procure high quality raw materials in a trusted manner. At the same time we are building the OS (Operating System) that will supercharge their productivity and processes to ultimately make procurement autonomous. Now Purchase raises USD 2.4 million in Nov 2021, led by Orios Venture Partners, InfoEdge Ventures.

About you: 

We are looking to add an immensely talented Senior Front End Engineer that will help us invent, design, refine and deliver products that will meet our vision. Expect to build a lot of web interfaces and dashboards both for the browser as well as native IoT enabled terminals that will be placed at the manufacturers' premises. You need to lead the front end team to make sure they are delivering high quality code and are constantly inspired to experiment with tools to push out MVPs.

Roles & Responsibilities:

• You are empowered to work directly with leadership and the product team to make decisions about your code and future of the product.
• Deliver high quality modular code deployed over web, mobile and native IoT enabled terminals that leverage REST-based services and real time sockets.. This would include visual dashboards and real time optimizations that are critical for the manufacturing process.
• Have a strong emphasis on shipping features quickly without sacrificing code quality. Be ready to build a lot of MVPs that will go through iteration or be completely scrapped depending on the outcome at the customer end.
• Own your Agile projects and lead the team from software design to implementation and deployment. Maintain sprints, delivery timelines and contribute to better managing the engineering team.
• Transform UI designs and mockups into pages and flows using CSS3 and JavaScript frameworks. Be ready to do the mockups yourself sometimes.
• Build a culture of simplicity and pragmatism, which is reflected in your elegant code that other developers emulate and you ensure through thorough code reviews and processes.
• Have an exceptional understanding of asynchronous request handling, partial page updates, and service workers and command over the internals of JavaScript, React and Redux.
• Continuously evaluate existing engineering processes and recommend improvements.

Required Skills and qualification:

• 4+ years’ experience developing rich UI/Front-end for user-facing web applications.
• Strong experience with React or similar frameworks, TypeScript, SSR (Server Side Rendering), SPA (Single Page Application), PWA (Progressive Web application), OOP (Object Oriented Programming), Reactive programming, and Unit tests.
• Demonstrated ability to function as a project leader as well as an individual contributor.
• Excellent communication and facilitation skills.

Tech Stack skills required:

• React/Redux
• Python/Django/Celery
• Git, AWS, ELB (Elastic Beanstalk), Netlify
• PostgreSQL/Redis/S3

Location: 

On- site: Kolkata, West Bengal

Compensation & Benefits:

• Cash Compensation: As per industry standards & pedigree of candidate
• ESOPs: 10% of NowPurchase is dedicated to current & future team members. Your package would entail some ESOPs so that you own a part of the company and grow along with it.
• Medical Insurance: Benefits of group insurance of 3 lakhs for family including parents, spouse, children
• Generous leave structure and WFHs including Marriage, Maternity & Paternity leaves
• Complete Relocation Expenses: We are building a unicorn out of the city of Joy (Kolkata). We will pay for everything you spend to relocate here.

Company Link: https://nowpurchase.com">https://nowpurchase.com

LinkedIn: https://www.linkedin.com/company/nowpurchase/">https://www.linkedin.com/company/nowpurchase/

• You have prior experience in Java
• You have a deep understanding of Android SDK, app fundamentals & different development frameworks, integration with backend / API
• Excellent attention to detail and an eye for visuals. Design skills are not required but you should be able to critique and modify existing designs
• You have a deep interest in technology
• You're ready to learn and use new technology