11+ Help desk Jobs in Kolkata | Help desk Job openings in Kolkata

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A3

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 1 years to 2 years, especially in Voice process.

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A4

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 3 years to 5 years, especially in Voice process.

The Knowledge Graph Architect is responsible for designing, developing, and implementing knowledge graph technologies to enhance organizational data understanding and decision-making capabilities. This role involves collaborating with data scientists, engineers, and business stakeholders to integrate complex data into accessible and insightful knowledge graphs.

Work you’ll do

1. Design and develop scalable and efficient knowledge graph architectures.

2. Implement knowledge graph integration with existing data systems and business processes.

3. Lead the ontology design, data modeling, and schema development for knowledge representation.

4. Collaborate with IT and business units to understand data needs and deliver comprehensive knowledge graph solutions.

5. Manage the lifecycle of knowledge graph data, including quality, consistency, and updates.

6. Provide expertise in semantic technologies and machine learning to enhance data interconnectivity and retrieval.

7. Develop and maintain documentation and specifications for system architectures and designs.

8. Stay updated with the latest industry trends in knowledge graph technologies and data management.

The Team

Innovation & Technology anticipates how technology will shape the future and begins building future capabilities and practices today. I&T drives the Ideation, Incubation and scale of hybrid businesses and tech enabled offerings at prioritized offering portfolio and industry interactions.

It drives cultural and capability transformation from solely services – based businesses to hybrid businesses. While others bet on the future, I&T builds it with you.

I&T encompasses many teams—dreamers, designers, builders—and partners with the business to bring a unique POV to deliver services and products for clients.

Qualifications and Experience

Required:

1. Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.

2. 6-10 years of professional experience in data engineering with Proven experience in designing and implementing knowledge graph systems.

3. Strong understanding of semantic web technologies (RDF, SPARQL, GraphQL,OWL, etc.).

4. Experience with graph databases such as Neo4j, Amazon Neptune, or others.

5. Proficiency in programming languages relevant to data management (e.g., Python, Java, Javascript).

6. Excellent analytical and problem-solving abilities.

7. Strong communication and collaboration skills to work effectively across teams.

Preferred:

1. Experience with machine learning and natural language processing.

2. Experience with Industry 4.0 technologies and principles

3. Prior exposure to cloud platforms and services like AWS, Azure, or Google Cloud.

4. Experience with containerization technologies like Docker and Kubernetes

We’re Hiring Inside Sales Executive @ Kwikpic

Location: Mumbai/Kolkata

Working model: Hybrid

About us:

Kwikpic is an AI-powered photo-sharing platform based in Mumbai, helping photographers, businesses, and event attendees share memories effortlessly. Kwikpic is revolutionizing image sharing with features like AI face recognition for instant photo sorting, custom business branding, automatic watermarking, and the fastest upload speeds.

Why Join Us?

As a Inside Sales Executive at Kwikpic, you’ll be a trusted partner guiding our users to success. From helping photographers discover powerful AI features to ensuring businesses maximize ROI, you’ll play an important role in driving adoption, retention, and growth.

What You’ll Do

• Lead Generation & Conversion - Identify leads, give demos, and close deals.
• Onboarding - Guide new users through our features and ensure smooth setup.
• Customer Engagement - Stay in touch with customers, understand their problem, and build long term relationships.
• Retention & Growth - Work on renewals and upsell to existing customers.
• Feedback - Share customer feedback with Product & Engineering to shape the product roadmap.

What We’re Looking For

• Bachelor’s degree (Business, Communications, or similar preferred).
• 1+ years in Sales, Customer Success, Account Management, or SaaS support.
• Fluency in English and Hindi.
• Strong communication, empathy, and problem-solving skills.
• Experience with CRM/CS tools (HubSpot, Salesforce, Gainsight, etc.).

Job Title: Regional Sales Manager – East

Location: Kolkata (Base Location)

Reporting To: National Sales Manager (NSM)

Role Overview

We are seeking a dynamic and results-driven Regional Sales Manager – East to lead and expand our sales operations across the Eastern region of India.

The ideal candidate will play a pivotal role in driving business growth, managing regional teams, and building strong relationships with key stakeholders in the healthcare ecosystem.

Key Responsibilities

• Manage and grow sales operations across the East region (including West Bengal, Odisha, Bihar, Jharkhand, Assam, and other North-Eastern states).

• Develop and implement regional sales strategies to achieve business targets.

• Identify new business opportunities and expand the distributor/dealer network.

• Lead, mentor, and motivate the regional sales team to ensure high performance.

• Build and maintain strong relationships with doctors, lab managers, hospitals, and distributors.

• Monitor market trends and competitor activities to refine sales strategies.

• Provide regular reports, forecasts, and market insights to the National Sales Manager.

• Represent the company at regional exhibitions, trade shows, and marketing events.

Requirements

• Bachelor’s degree in Science, Pharmacy, Biomedical, or a related field (MBA preferred).

• 4–6 years of experience in medical device or diagnostic sales, with at least 2–3 years in a managerial role.

• Must have prior experience in the medical device industry.

• Proven leadership, communication, and negotiation skills.

• Strong understanding of the Eastern Indian healthcare market.

• Willingness to travel extensively across the assigned region.

Perks & Benefits

• Competitive salary with performance-based incentives.

• Travel allowance and expense reimbursement.

• Continuous learning and professional development opportunities.

• Opportunity to work with cutting-edge diagnostic technologies in a fast-growing, innovation driven organization.

Must have exp in Django. [ Mandatory]

• The ability to problem-solve and critically think.
• High level of knowledge of Python and the Django framework.
• Familiarity with event driven programming as well as the MVC.
• Good understanding of SQL databases.
• Good understanding of REST APIs.

Role: SAP Basis Administrator

Location: Any USI (Bangalore, Hyderabad, Chennai, Kolkatta, Mumbai, Pune, Gurugram)

Budget: 25 LPA

Exp: 10+ yrs

Notice Period: Immediate to 15 days

Technical Skills:

·      SAP System Expertise:

·      Installation, Configuration, and Upgrades: Proficiency in installing, configuring, and upgrading SAP systems and components (e.g., ECC, HANA, BOBJ). 

·      Troubleshooting: Strong analytical and problem-solving skills to diagnose and resolve issues within the SAP environment. 

·      Performance Tuning: Knowledge of techniques to optimize SAP system performance, ensuring efficient operation. 

·      SAP Security: Expertise in managing SAP security, including user administration, role management, and authorization management. 

·      Transport Management: Understanding and proficiency in using the SAP Transport Management System (TMS) to manage software changes across the SAP landscape. 

·      Operating Systems and Database Administration:

·      Proficiency in Operating Systems: Familiarity with operating systems like Windows, Linux, and Unix, which are commonly used in SAP environments. 

·      Database Administration: Knowledge of database technologies used with SAP, such as SAP HANA or other relational databases. 

·      Monitoring Tools:

·      SAP Solution Manager: Mastery of SAP Solution Manager and other monitoring tools to proactively detect potential issues. 

·      Scripting and Automation: Ability to use scripting languages (e.g., Bash, PowerShell, Python) to automate tasks and improve efficiency. 

·      Other Technical Skills:

·      Data Migration: Understanding data migration processes and tools to ensure data integrity during upgrades or system refreshes. 

·      Java: Knowledge of Java for managing Java-based SAP applications and components. 

·      ABAP: Basic understanding of ABAP programming language for interacting with SAP systems. 

·      SQL: Knowledge of SQL for database queries and administration. 

If interested, please share your resume along with the following details

1)   Notice Period

2)   Current CTC

3)   Expected CTC

4)   Years of exp in Oracle Cloud Planning

5)   Any offers in hand

Thanks & Regards,

LION & ELEPHANTS CONSULTANCY PVT LTD

SINGAPORE | INDIA

EXCELLENT OPENING FOR USA ENERGY SALES PROCESS (INBOUND & OUTBOUND) - PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the USA Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:

As an International Sales Executive in our company, your primary responsibility is to drive sales and revenue generation for the company by engaging with potential customers from the US. You will be responsible for handling inbound sales calls, building relationships

Note Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)

Desired Candidate Profile

* Should have convincing Capabilities and selling skills.

* Excellent English Communication Skills.

* Basic Computer Knowledge.

* Qualification No Bar.

* Min 1 year experience in Outbound Sales Process. (Tech Support experience not counted) .

Perks and Benefits

* Fixed Shift with Fixed Week OFF (Sunday & Saturday)

* Office Timings: 7:30 PM - 5:00 AM (Night Shift)

* Salary on Time (1st of every month).

* No Salary Deduction for Target

* Monthly Performance Bonus.

* Uncapped Incentives & Commissions.

* Referral Bonus.

* Pickup & Drop or Transport Allowance Provided.

* No Salary Deduction for Target

* Monthly Performance Bonus.

To apply call HR Team - Tania Fatema

JOB DETAILS

Job Title: Call Associate Executive required For US Energy Sales Process | Night Shift

Company: Paygeek Soft Solutions ( DWC Technologies )

PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the USA Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:

Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)

Salary Range: ₹15,000.00 - ₹28,000.00 per month

For any query please call HR Team -Tania Fatema

Office location Address :

Mani Casadona, 10th Floor, Office # 08 Plot #2 F/4, Action Area, Action Area 1D, #2 F, Newtown, Kolkata, West Bengal 700156 .

Principal Software Engineer

Opportunity in this role / Why should you join here?

You will enjoy working with us if you are looking to work in a stimulating, flexible, open environment. You will experience ownership and independence at the same time providing technical solutions that work.

You will be part of the madness and thrill of growing the business from scratch. You get to make decisions, fail fast and learn fast. You get to contribute, add value to the organization by thinking like an entrepreneur. You are supported by the best talent in the industry and work with creative teams. You are rewarded as you go on proving yourself.

Requirements:

• Bachelor's degree in Computer Engineering/Computer Science or related field
• At least 6+ years of experience with at least 4 years of software application design experience
• Strong analytical and problem solving skills
• A full stack generalist with experience in both front-end and back-end technologies
• Proven experience in high-level programming languages, like Java and Development of scalable Web Applications and Web Services
• Experience in JavaScript frameworks like Angular, React, NodeJS
• Passion for delivering products end-to-end, from ideation to implementation
• Proven experience building complex web applications and micro services
• Strong experience with Spring Boot stack (spring cloud, spring-data)
• Extensive experience in developing and consuming REST APIs
• Experience in PHP is a plus advantage

Responsibilities:

• Participate in design reviews and recommend improvements
• Provide technical guidance in software design and development activities
• Recommend new technologies to ensure quality and improve productivity
• Support in all phases of SDLC and ensure delivery of high-quality products
• Analyse business requirements and design/develop most effective technical solution
• Analyse and troubleshoot application issues in a timely fashion
• Work with other engineers in planning, prioritising and executing assigned tasks within deadlines

x• Work with QA team in preparing test cases and assist in automation

• Mentor other Engineers as and when required
• Assist in maintenances and upgrades of existing software applications
• Assist in risk assessment and mitigation activities.
• Assist in technical audits and make sure to implement audit recommendations.