14+ Production support Jobs in Bangalore (Bengaluru) | Production support Job openings in Bangalore (Bengaluru)

Job Summary:

We are seeking a highly skilled Principal Infrastructure Engineer to join our team, focusing on production support and Site Reliability Engineering (SRE) implementation. The ideal candidate will possess a strong background in Python scripting, Ansible automation, and OpenShift support, along with expertise in Linux administration and Apache Tomcat. This role is critical in ensuring the stability and performance of our applications through effective monitoring, log analysis, and the use of various DevOps tools.

Responsibilities:

Provide production support for applications, ensuring high availability and performance.

Implement Site Reliability Engineering (SRE) practices to enhance system reliability.

Develop and maintain Python scripts for automation and process improvement.

Utilize Ansible for configuration management and deployment automation.

Support and manage OpenShift environments, ensuring optimal performance and scalability.

Administer Linux servers, ensuring security, performance, and reliability.

Manage and configure Apache Tomcat servers for application deployment.

Implement and maintain monitoring tools to proactively identify and resolve issues.

Conduct log analysis to troubleshoot and optimize application performance.

Collaborate with cross-functional teams to enhance DevOps practices and tools.

Document processes, procedures, and best practices for infrastructure management.

Mandatory Skills:

Strong experience in application production support.

Proficiency in Python scripting for automation tasks.

Hands-on experience with Ansible for automation and orchestration.

Solid understanding of OpenShift and container orchestration.

Expertise in Linux administration, including server setup and maintenance.

Experience with Apache Tomcat configuration and management.

Familiarity with monitoring tools and log analysis techniques.

Knowledge of DevOps tools and practices.

Preferred Skills:

Experience with cloud platforms (AWS, Azure, GCP).

Familiarity with CI/CD pipelines and tools.

Knowledge of networking concepts and security best practices.

Experience with database management and optimization.

Understanding of Agile methodologies and practices.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.

Relevant certifications in cloud technologies, DevOps, or system administration are a plus.

Strong analytical and problem-solving skills.

Excellent communication and collaboration abilities.

Ability to work in a fast-paced environment and manage multiple priorities

We are looking for an Application Support Engineer with hands-on experience in Linux/Unix and AutoSys to support and maintain critical production applications. The ideal candidate will be responsible for monitoring application health, troubleshooting production issues, executing and managing batch jobs, and ensuring high system availability.

Key Responsibilities

• Provide L2/L3 application production support.
• Monitor applications and resolve production incidents within defined SLAs.
• Manage and troubleshoot AutoSys job scheduling, failures, and dependencies.
• Perform application support activities on Linux/Unix environments.
• Analyze application, system, and server logs to identify and resolve issues.
• Execute deployment, release, and maintenance activities.
• Work closely with development, infrastructure, and business teams for issue resolution.
• Perform root cause analysis (RCA) and implement preventive measures.
• Create and maintain support documentation and operational runbooks.
• Participate in on-call and 24x7 production support as required.

Required Skills

• Strong experience with Linux/Unix administration and command-line operations.
• Hands-on experience with AutoSys job scheduling and monitoring.
• Good knowledge of Shell Scripting.
• Experience with SQL for data validation and troubleshooting.
• Understanding of incident, problem, and change management processes (ITIL).
• Excellent troubleshooting and analytical skills.
• Strong communication and stakeholder management skills.

Preferred Skills

• Experience with application monitoring tools (e.g., Splunk, AppDynamics, Dynatrace).
• Knowledge of Control-M or other enterprise schedulers.
• Exposure to cloud platforms (AWS/Azure) is a plus.
• Banking or financial services domain experience is preferred.

Qualifications

🔹 Senior Site Reliability Engineer (SRE)

📍 Location: Bangalore

🕐 Shift: 1:30 PM – 10:30 PM

🏢 Work Mode: Tue–Fri WFO | Monday WFH

📅 Experience: 8–12 Years

📌 Role Overview

The Senior SRE is responsible for ensuring system reliability, performance, and scalability by combining DevOps practices, automation, and proactive monitoring. The role focuses on incident prevention, system optimization, and operational excellence across enterprise platforms.

🔹 Key Responsibilities

⚙️ Reliability Engineering & Operations

• Ensure high availability and system health across production environments
• Monitor performance and proactively identify risks and bottlenecks
• Improve reliability using data-driven insights and baselining

🚨 Incident Management & Troubleshooting

• Lead major incident resolution across multiple technologies
• Perform deep-dive root cause analysis (RCA)
• Act as a technical escalation point during critical outages

🤖 Automation & Continuous Improvement

• Develop automation scripts using:
• Ansible
• PowerShell / Shell
• Eliminate manual work (reduce toil) through automation
• Improve logging, alerting, and auto-remediation mechanisms

📊 Performance Optimization

• Analysed and optimize application & infrastructure performance
• Identify operational gaps using analytics
• Continuously enhance system efficiency and scalability

🤝 Collaboration & SRE Practice

• Work with Agile product teams to improve reliability
• Drive SRE maturity using frameworks and best practices
• Collaborate with leadership, SMEs, and DevOps teams
• Contribute to SRE Community of Practice

🔹 Required Skills

🛠️ Core Technical Skills

• Strong experience in:
• Incident management & production support
• Full-stack troubleshooting
• Infrastructure & Systems:
• Windows & Linux
• Cloud + On-prem architecture
• Networking & Security:
• Cisco / Juniper
• IAM (Azure AD, SAML, OpenID)

⚡ Tools & Technologies

• Monitoring & performance tools
• Automation:
• Ansible
• PowerShell / Shell
• KQL
• API integration & change management

💡 Core Competencies

• Strong analytical & problem-solving skills
• Excellent communication & stakeholder handling
• Ability to work in high-pressure production environments

🔹 Nice to Have

• CI/CD pipelines (Git, GitHub)
• Software development lifecycle (SDLC) understanding
• Agile (Scrum / Kanban) experience

Required skills and experience

• Bachelor's degree, Computer Science, Engineering or other similar concentration (BE/MCA)

• Master’s degree a plus

• 3-8 years’ experience in Production Support/ Application Management/ Application Development (support/ maintenance) role.

• Excellent problem-solving/troubleshooting skills, fast learner

• Strong knowledge of Unix Administration.

• Strong scripting skills in Shell, Python, Batch is must.

• Strong Database experience – Oracle

• Strong knowledge of Software Development Life Cycle

• Power shell is nice to have

• Software development skillsets in Java or Ruby.

• Worked upon any of the cloud platforms – GCP/Azure/AWS is nice to have

We are hiring a Java Production Support Engineer with hands-on experience in Java, Spring Boot, and Splunk. You’ll be responsible for ensuring smooth functioning of our production systems by proactively monitoring, troubleshooting, and resolving issues in real time.

Key Responsibilities

• Provide L2/L3 support for Java/Spring Boot-based applications in production.
• Monitor logs and system health using Splunk and other observability tools.
• Troubleshoot performance, latency, and availability issues.
• Perform root cause analysis (RCA) and work with dev teams for permanent fixes.
• Support incident and change management processes.
• Create and maintain runbooks and support documentation.

Must-Have Skills

• Strong knowledge of Java, Spring Boot, and REST APIs.
• Proficient in using Splunk for log analysis and monitoring.
• Good understanding of relational databases (SQL) and Linux commands.
• Experience with CI/CD tools (Jenkins, Git) and basic scripting (Bash, Python).
• Analytical thinking and excellent problem-solving skills.

L2 Support

Location : Mumbai, Pune, Bangalore

Requirement details : (Mandatory Skills)

• Excell communication skills
• Production Support, Incident Management
• SQL ( Must have experience in writing complex queries )
• Unix ( Must have working experience on Linux operating system.
• Pearl/Shell Scripting
• Candidates working in the Investment Banking domain will be preferred

• 4-15 year experience in Application Support
• Must have good knowledge in Java/J2EE, Microservices, PL/SQL, Unix
• Good to have knowledge in Agile, JIRA, Splunk, Service Now
• Good understanding and hands-on experience in Incident, Problem and Change Management
• Provide technical leadership to the team & contribute in the skill development within team
  Interact with internal teams and client stakeholders to trouble shoot the tickets/incident and manage other support activities
• Good communications skills are necessary, must be team player and inquisitive.
• Strong customer service and support focus with a desire to deliver a high-quality service
• Ability to multi-task, work under pressure and to tight deadlines
• Flexible in working outside of office business hours at short notice (as required)
• Should be able to examine the system and identify the areas for Service Improvements & Value adds.

Want to work for Riskcovry?
We are a passionate, dynamic, and balanced team. Our culture is open, direct, and merit-oriented. Our team has enormous depth across insurance, technology, fintech, strategy and investment. We have great investors partnering with us to help achieve our vision.

Riskcovry is one of the fastest growing startups in our space and we would love to have you onboard. Read more about us:
https://www.riskcovry.com/" target="_blank">https://www.riskcovry.com
https://www.linkedin.com/company/riskcovrycom/" target="_blank">https://www.linkedin.com/company/riskcovrycom/

We are looking for people who:
1. Have a strong bias for action and value speed over perfection.
2. Make decisions with this ethos: Customer > Company > Team > Me
3. Thrive in a flat and open organization
4. Recognize that frugality is the key to efficiency
5. Are self-starters and have a natural tendency to own company and team goals

Job Location: Bangalore (Work from Home Based on Covid Safety Guidelines)

Industry Type: Insurance and Technology

Vacancy: 6 Positions

Experience: 3-4 Years

• Level 4 - 4no’s 
• Level 3 - 1no’s 
• Project coordinator

Additional Benefits: Insurance, PF, Gratuity,In house Psychologist and ESOPs for deserving candidates.

Roles & Responsibilities

• Experience with L2/L3 support, Service Management, Escalation management, KPI/SLAs tracking, measuring and reporting 
• Ability to troubleshoot and provide resolution in a fast-paced environment
• Installing/ upgrading the database server and application tools.
• Good in creating support documentation – Runbook, troubleshooting guide, SOP
• Should be open to work towards issue resolution as priority tasks
• Ability to qualify issues, test them and provide resolution with the help of Dev/Engineering team
• Provide input for modification of procedures and documentation used for problem resolution and day-to-day maintenance.
• Solve database usage issues and malfunctions.
• Provide data management support for our users/clients
• Linux/Unix Operating System skills including 
• Viewing and searching server log files
• Editor skills such as vi, vim, emacs etc
• Restart and trouble shoot servers not responding
• Copy files from remote servers
• Vhost and Access logs interpretation

Requirements, Desired Skills and Experience

• Hands-on experience in delivering results-driven solutions with proven business value.
• 3+ years of experience with Python/Perl/C or similar scripting.
• Familiar with queries, procedures, and query optimization
• Hands on experience with linux operating environment.
• Run simple scripts on linux preferably linux root as sudo
• AWS certification - preferred.
• Excellent interpersonal skills.
• Familiarity with working on an Agile/Iterative development framework.
• Self-starter with a positive attitude with the ability to collaborate with product managers and developers.
• Good to have knowledge of support tools – Freshdesk or similar tools
• Prior knowledge of Insurance domain is a plus
• Should be open to work over weekends and on holidays during emergencies

Manages the overall support team by leading and guiding them to handle support issue resolution within defined timelines to ensure continuous business operations

Key responsibilities

• Defines and owns the end to end production support process for our applications
• Takes accountability for issue resolution within defined SLAs
• Obsesses about system quality and customer experience
• Establishes a culture of doing detailed RCAs to get to the bottom of every issue
• Partners with development teams (internal and external) to prioritize issues
• Partners with infrastructure team for infra planning based on projected production load
• Tracks issues through to closure with development teams and customers Internal Use--Confidential
• Takes actions to prevent issues from recurring
• Earns trust of the users dependent on production support
• Maintains knowledge bases for issue management
• Communicates with organizational leadership on issues, statuses, and performance against KPIs
• Hires and operates a high–performing team

KPIs

• # of reported issues
• # of open issues
• MTTR
• SLA compliance
• % of incident reduction based on permanent fixes/automation/utilities
• Customer satisfaction score

ABOUT US.

Established in 2009, Ashnik is a leading open-source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open-source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

THE POSITION

Ashnik is looking for talented and passionate people to be part of the team for an upcoming project at client location.

QUALIFICATION AND EXPERIENCE

• Preferably have a working experience of 2 Years and more , on production PostgreSQL DBs.
• Experience of working in a production support environment
• Engineering or Equivalent degree
• Passion for open-source technologies is desired

ADDITIONAL SKILLS

• Install & Configure PostgreSQL, Enterprise DB
• Technical capabilities PostgreSQL 9.x, 10.x, 11.x
• Server tuning
• Troubleshooting of Database issues
• Linux Shell Scripting
• Install, Configure and maintain Fail Over mechanism
• Backup - Restoration, Point in time database recovery
• A demonstrable ability to articulate and sell the benefits of modern platforms, software and technologies.
• A real passion for being curious and a continuous learner. You are someone that invests in yourself as much as you invest in your professional relationships.

RESPONSIBILITIES

• Monitoring database performance
• Optimizing Queries and handle escalations
• Analyse and assess the impact and risk of low to medium risk changes on high profile production databases
• Implement security features
• DR implementation and switch over

LOCATION: Pune & Bangalore

Experience: 2 yrs plus

Package: upto 10 LPA

ABOUT US.

Established in 2009, Ashnik is a leading open-source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open-source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

THE POSITION

Ashnik is looking for talented and passionate people to be part of the team for an upcoming project at client location.

QUALIFICATION AND EXPERIENCE

• Preferably have a working experience of 4 Years and more , on production PostgreSQL DBs.
• Experience of working in a production support environment
• Engineering or Equivalent degree
• Passion for open-source technologies is desired

ADDITIONAL SKILLS

• Install & Configure PostgreSQL, Enterprise DB
• Technical capabilities PostgreSQL 9.x, 10.x, 11.x
• Server tuning
• Troubleshooting of Database issues
• Linux Shell Scripting
• Install, Configure and maintain Fail Over mechanism
• Backup - Restoration, Point in time database recovery
• A demonstrable ability to articulate and sell the benefits of modern platforms, software and technologies.
• A real passion for being curious and a continuous learner. You are someone that invests in yourself as much as you invest in your professional relationships.

RESPONSIBILITIES

• Monitoring database performance
• Optimizing Queries and handle escalations
• Analyse and assess the impact and risk of low to medium risk changes on high profile production databases
• Implement security features
• DR implementation and switch over

LOCATION: Bangalore and Mumbai

Database Administrator Lead - PostgreSQL

ABOUT Ashnik

Established in 2009, Ashnik is a leading open-source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open-source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

THE POSITION

Ashnik is looking for talented and passionate people to be part of the team for an upcoming project at client location.

RESPONSIBILITIES

· Monitoring database performance

· Optimizing Queries and handle escalations

· Analyse and assess the impact and risk of low to medium risk changes on high profile production databases

· Implement security features

· DR implementation and switch over

QUALIFICATION AND EXPERIENCE

· Preferably have a working experience of 4 Years and more , on production PostgreSQL DBs.

· Experience of working in a production support environment

· Engineering or Equivalent degree

· Passion for open-source technologies is desired

ADDITIONAL SKILLS

· Install & Configure PostgreSQL, Enterprise DB

· Technical capabilities PostgreSQL 9.x, 10.x, 11.x

· Server tuning

· Troubleshooting of Database issues

· Linux Shell Scripting

· Install, Configure and maintain Fail Over mechanism

· Backup - Restoration, Point in time database recovery

· A demonstrable ability to articulate and sell the benefits of modern platforms, software and technologies.

· A real passion for being curious and a continuous learner. You are someone that invests in yourself as much as you invest in your professional relationships.

LOCATION: Bangalore & Mumbai

Experience: 7 yrs plus

Package: upto 20 LPA